--- description: Get information about PayPal price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PayPal Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Payment Processing Software](/directory/30232/payment-processing/software) > [PayPal](/software/179251/paypal) # PayPal Canonical: https://www.capterra.in/software/179251/paypal Page: 1 / 1058\ Next: [Next page](https://www.capterra.in/software/179251/paypal?page=2) > From payments to credit to fraud protection, PayPal helps businesses streamline payment processing and chargeback management. > > Verdict: Rated **4.6/5** by 26428 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses PayPal? PayPal caters to small business, eCommerce platforms, marketplace, enterprises, or developers and offers payment processing solutions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 26428 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: PayPal - **Location**: San Jose, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: $0.29 - **Pricing model**: Other (Free version available) - **Pricing Details**: Pricing is based per transaction. 2.5% + Fixed fee ( $0.041) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Canada, China, France, Germany, India, Japan, United Kingdom, United States ## Features - ACH Payment Processing - Accounting Software - Activity Dashboard - Alerts/Notifications - Barcode/Ticket Scanning - Billing & Invoicing - CRM Software - Cash Management - Compliance Management - Contact Database - Customizable Dashboard - Customizable Invoices - Data Import/Export - Data Visualization Software - Debit/Credit Card Processing - Electronic Payments - Financial Analysis - Financial Management Software - Financial Reporting Software - In-Person Payments - Inventory Management Software - Invoice Management - Invoice Processing - Mobile Access - Mobile Payments - Multi-Currency - Multi-Period Recurring Billing - Multiple Payment Options - Order Management Software - PCI Compliance Software - Payment Fraud Prevention - Payment Gateway Integration - Payment Processing Software - Performance Management - Promotions Management - Real-Time Data - Real-time Alerts - Recurring/Subscription Billing - Refund Management - Reminders - Reporting/Analytics - Risk Analysis - Risk Management Software - Sales Reports - Search/Filter - Shipping Labels - Shipping Management - Transaction Monitoring - eCommerce Management ## Integrations (53 total) - 123FormBuilder - 17hats - Acuity Scheduling - AthletaDesk - BetterUnite - BigCommerce - Cash App - ChargePay - Chargebee - Cognito Forms - Constant Contact - Donorbox - Ecwid - Formsite - Fundraise Up ... and 38 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Payment Processing Software](https://www.capterra.in/directory/30232/payment-processing/software) ## Related Categories - [Payment Processing Software](https://www.capterra.in/directory/30232/payment-processing/software) - [Financial Fraud Detection Software](https://www.capterra.in/directory/10058/financial-fraud-detection/software) - [Retail Management Software](https://www.capterra.in/directory/20053/retail-management-systems/software) - [Recurring Billing Software](https://www.capterra.in/directory/30927/recurring-billing/software) - [Reporting Tools](https://www.capterra.in/directory/30053/reporting/software) ## Alternatives 1. [Stripe](https://www.capterra.in/software/123889/stripe) — 4.6/5 (3346 reviews) 2. [Square Point of Sale](https://www.capterra.in/software/154907/square-point-of-sale) — 4.6/5 (3031 reviews) 3. [QuickBooks Online](https://www.capterra.in/software/141374/quickbooks-online) — 4.3/5 (8456 reviews) 4. [NetSuite](https://www.capterra.in/software/135757/netsuite) — 4.2/5 (2043 reviews) 5. [Epos Now](https://www.capterra.in/software/152638/epos-now) — 3.8/5 (720 reviews) ## Reviews ### "Reliable and Convenient for Online Payments" — 5.0/5 > **Sachin** | *11 May 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: PayPal makes online payments fast and convenient, especially for international transactions and freelance payments. The platform is easy to use, integrates well with many websites and e-commerce platforms, and offers strong buyer protection that increases trust during transactions. I also like how quickly invoices and payment requests can be created, which helps streamline small business operations. The mobile app is reliable and makes it easy to monitor transactions on the go. > > **Cons**: Transaction and currency conversion fees can become expensive, especially for international payments or high transaction volumes. Account limitations or security reviews can sometimes happen unexpectedly, and resolving those issues through customer support may take longer than expected. The interface is generally simple, but some advanced settings and dispute processes could be more transparent and easier to navigate. > > Overall, PayPal has been a dependable and widely accepted payment solution for both personal and business use. It simplifies sending and receiving money across different countries and platforms while reducing friction in online transactions. The ease of setup, broad integration support, and trusted reputation make it a practical option for freelancers, e-commerce businesses, and everyday users. While fees and occasional account review delays are drawbacks, the convenience and accessibility generally outweigh those issues for regular online payment needs. ----- ### "PayPal: The Web’s Most Reliable Safety Net" — 5.0/5 > **NAGESH** | *3 February 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The most loved feature is that you never have to share your credit card or bank details with a merchant. When you check out, you only log into PayPal. This is a massive relief when shopping on smaller or less familiar websites where you might otherwise be hesitant to enter your card info. > > **Cons**: This is arguably the biggest complaint. PayPal’s automated security systems are notoriously aggressive. If they detect a "spike" in your sales or a "suspicious" login, they can freeze your balance for 21 to 180 days. For small businesses or freelancers, this can be devastating for cash flow. > > There’s an undeniable psychological comfort in knowing that if a random online store scams you, you can simply "open a case." For most, this makes PayPal the "default" for any site they don't 100% trust. ----- ### "Fast, Secure, digital platform for International/Domestic Money transfer" — 5.0/5 > **Deepeshkumar** | *11 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Highly secure, free digital payment platform especially for international and domestic money transfer and very good for international shopping. Very good for International and domestic both business and personal. > > **Cons**: QR scanning facility is not available in my region and the international money transfer takes 24 hours hold in paypal account. > > Overall I am very happy with Paypal because the transfer very secure and verified the account with national ID and video conference. ----- ### "Reliable and Secure Online Payment Platform with Great Convenience" — 5.0/5 > **Verified Reviewer** | *8 May 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: PayPal is its ability to make online payments fast, secure, and convenient for people all over the world. PayPal allows users to send and receive money easily without sharing sensitive bank or card details directly with sellers, which helps protect personal financial information. It supports international transactions, making it very useful for freelancers, online businesses, and customers who buy products or services from different countries. Another important feature is its buyer and seller protection policy, which gives users confidence while making transactions because disputes and unauthorized payments can be resolved more safely. PayPal also provides a user-friendly interface through its website and mobile app, allowing people to manage payments, track transaction history, and link multiple bank accounts or cards in one place. Its quick payment processing, strong security measures, and global acceptance make PayPal one of the most trusted digital payment platforms in the world. > > **Cons**: PayPal is that its transaction fees can sometimes be high, especially for small businesses, freelancers, and international payments. Users may face extra charges for currency conversion, cross-border transactions, or receiving payments, which can reduce overall earnings. Another issue is that PayPal occasionally places limitations or temporary holds on accounts and funds for security reasons, and this can be frustrating when users need immediate access to their money. Some customers also find the dispute resolution process slow or difficult, especially when there is a misunderstanding between buyers and sellers. In addition, customer support experiences may vary, and resolving account-related issues can sometimes take a long time. Although PayPal is widely trusted and convenient, these problems can create inconvenience for users who depend on fast and smooth financial transactions. > > My overall experience with PayPal has been positive because it provides a simple, secure, and reliable platform for online payments and money transfers. The service makes it easy to send and receive money, shop online, and handle international transactions without needing to share bank or card details directly with merchants. Its user-friendly interface and mobile app make managing payments convenient, while features like transaction tracking and buyer protection add extra confidence and security. PayPal is also widely accepted by many online stores and businesses, which increases its usefulness for both personal and professional purposes. However, there are some drawbacks, such as transaction fees, occasional delays in fund transfers, and account verification processes that can sometimes be inconvenient. Despite these issues, PayPal remains a trusted and efficient digital payment platform that offers a smooth experience for most online financial activities. ----- ### "Efficiant online payment system for business" — 4.0/5 > **Junaid Tharupeedikayil** | *9 May 2026* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: Easy international and local payments. Strong protection of buyer and seller transactions. Support multiple currencies for global business. Convenient integration with e-commerce platforms.Quick payment notification and tracking > > **Cons**: High currency conversion fees. Customer support response time should be improved. The withdrawal process takes longer in some regions. Exchange rates are sometimes less competitive than those of the banks. Holding large payments affects the cash flow for the business. > > Overall experience with PayPal has been positive. It is a reliable and secure platform for handling both personal and business transactions. The interface is easy to use, and payments are processed quickly. ----- Page: 1 / 1058\ Next: [Next page](https://www.capterra.in/software/179251/paypal?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/179251/paypal) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data