--- description: Get information about ManageEngine ServiceDesk Plus price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine ServiceDesk Plus Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [ManageEngine ServiceDesk Plus](/software/179501/manageengine-service-desk-plus) # ManageEngine ServiceDesk Plus Canonical: https://www.capterra.in/software/179501/manageengine-service-desk-plus Page: 1 / 10\ Next: [Next page](https://www.capterra.in/software/179501/manageengine-service-desk-plus?page=2) > ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations. > > Verdict: Rated **4.4/5** by 227 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ManageEngine ServiceDesk Plus? ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 227 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ManageEngine - **Location**: The Octagon, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: $16.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Management - Audit Trail - Automated Routing - Barcode/Ticket Scanning - Catalog Management - Change Management Software - Check-in/Check-out - Collaboration Tools - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Corrective and Preventive Actions (CAPA) - Customer Support Software - Dashboard Software - Full Text Search - IT Asset Management Software - Incident Management Software - Incident Reporting - Inventory Management Software - Issue Auditing - Knowledge Base Management - Knowledge Management Software - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - Real-Time Monitoring - Release Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Supplier Management - Support Ticket Management - Surveys & Feedback - Task Management Software - Text Editing - Third-Party Integrations - Ticket Management - User Management - Workflow Management Software ... and 13 more features ## Integrations (16 total) - Jira - ManageEngine ADManager Plus - ManageEngine ADSelfService Plus - ManageEngine Analytics Plus - ManageEngine Applications Manager - ManageEngine Endpoint Central - ManageEngine OpManager - ManageEngine Password Manager Pro - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Site24x7 - Zoho Analytics - Zoho Cliq - Zoho Survey ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.in/directory/30077/it-asset-management/software) - [IT Service Software](https://www.capterra.in/directory/30672/it-service/software) - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) - [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) ## Reviews ### "Service Desk Plus: A Deep Dive into its Highly Customizable Features" — 5.0/5 > **Bhavin** | *5 March 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The technical team is highly supportive, offering custom scripts based on customer requirements at every stage. Additionally, the Change management and release management modules are fully customizable. > > **Cons**: sometime technical team delay on responses > > Service Desk Plus overall product is good and custom script and trigger function is very useful also release \& Change management is useful for every organization. " ----- ### "ManageEngine Service Desk Plus: Shortcomings, strengths and Suitability." — 5.0/5 > **ISHWARI** | *16 April 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: 1) For non-technical users also easy navigation. 2) Helps organization align with modules like incident, problem, change, asset management. 3)Technician and end users can manages tickets it improves responsiveness. > > **Cons**: 1) Requires fine-tuning to avoid Email/SMS alerts can be too frequently or lack filtering. 2) Mobile app limitations lack some features from the desktop version. 3)Requires time and efforts to utilize all features. ----- ### "ManageEngine ServiceDesk Plus: The ultimate solution for all IT Organization's Needs\!\!" — 4.0/5 > **Aiman** | *1 August 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: 1. ServiceDesk Plus provides pre-built integrations for commonly used functionalities (Software installations/uninstallations and remote control). 2.Service Desk Plus offers the feature of analytics plus for customizable dashboards for better data visualizations and decision making. > > **Cons**: 1. Cost can be lower. 2.TAC Team support can be improved. > > Service Desk plus emphasizes on ease of use, flexibility, and efficiency in managing IT services and infrastructure. Service Desk plus provides wide range of automation and integration capabilities. The platforms versatility in interacting with various internal and external systems makes it a useful tool for companies looking to optimize their IT operations. ----- ### "Great ticketing system with customizable import systems" — 5.0/5 > **Austin** | *25 February 2026* | Insurance Software | Recommendation rating: 7.0/10 > > **Pros**: Great ticketing system that has a lot of customizable features and ways to import emails into actionable items > > **Cons**: Lack of documentation on the custom formatting of ticket forums can be frustrating if you are trying to setup custom email import rules > > Overall experience has been great. Price has always been reasonable for our use case and never had any issues with audits running though them. ----- ### "Powerful capabilities in the right hands, but requires a lot of front-heavy time and customisation" — 4.0/5 > **connor** | *18 March 2026* | Media Production | Recommendation rating: 8.0/10 > > **Pros**: Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements > > **Cons**: To fully utilise the automative functions requires some scripting knowledge and skills. The terminology tends to lean away from recognised universal standards, such as in relation to ITIL for the change management features > > A very powerful tool that I would advise to any team that wants to implement heavy customisations and process automation whilst keeping associated costs minimal. ----- Page: 1 / 10\ Next: [Next page](https://www.capterra.in/software/179501/manageengine-service-desk-plus?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/179501/manageengine-service-desk-plus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data