--- description: Get information about ManageEngine ServiceDesk Plus price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine ServiceDesk Plus Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [ManageEngine ServiceDesk Plus](/software/179501/manageengine-service-desk-plus) # ManageEngine ServiceDesk Plus Canonical: https://www.capterra.in/software/179501/manageengine-service-desk-plus Page: 1 / 11\ Next: [Next page](https://www.capterra.in/software/179501/manageengine-service-desk-plus?page=2) > ServiceDesk Plus is an ITSM platform that helps IT teams design and deliver services faster through end-to-end workflow automations. > > Verdict: Rated **4.4/5** by 234 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ManageEngine ServiceDesk Plus? ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 234 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ManageEngine - **Location**: The Octagon, US - **Founded**: 1996 ## Commercial Context - **Starting Price**: $16.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Management - Audit Trail - Automated Routing - Barcode/Ticket Scanning - CMDB Software - Catalog Management - Change Management Software - Check-in/Check-out - Collaboration Tools - Communications Management - Compliance Tracking - Configuration Management - Contract/License Management - Corrective and Preventive Actions (CAPA) - Cost Tracking - Customer Support Software - Dashboard Software - Full Text Search - IT Asset Management Software - Incident Management Software - Incident Reporting - Inventory Management Software - Knowledge Base Management - Knowledge Management Software - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - Real-Time Monitoring - Release Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Supplier Management - Support Ticket Management - Surveys & Feedback - Task Management Software - Text Editing - Third-Party Integrations - Ticket Management - User Management ... and 13 more features ## Integrations (16 total) - Jira - ManageEngine ADManager Plus - ManageEngine ADSelfService Plus - ManageEngine Analytics Plus - ManageEngine Applications Manager - ManageEngine Endpoint Central - ManageEngine OpManager - ManageEngine Password Manager Pro - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Site24x7 - Zoho Analytics - Zoho Cliq - Zoho Survey ... and 1 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.in/directory/30077/it-asset-management/software) - [IT Service Software](https://www.capterra.in/directory/30672/it-service/software) - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) - [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.6/5 (792 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Reviews ### "Service Desk Plus: A Deep Dive into its Highly Customizable Features" — 5.0/5 > **Bhavin** | *5 March 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The technical team is highly supportive, offering custom scripts based on customer requirements at every stage. Additionally, the Change management and release management modules are fully customizable. > > **Cons**: sometime technical team delay on responses > > Service Desk Plus overall product is good and custom script and trigger function is very useful also release \& Change management is useful for every organization. " ----- ### "ManageEngine Service Desk Plus: Shortcomings, strengths and Suitability." — 5.0/5 > **ISHWARI** | *16 April 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: 1) For non-technical users also easy navigation. 2) Helps organization align with modules like incident, problem, change, asset management. 3)Technician and end users can manages tickets it improves responsiveness. > > **Cons**: 1) Requires fine-tuning to avoid Email/SMS alerts can be too frequently or lack filtering. 2) Mobile app limitations lack some features from the desktop version. 3)Requires time and efforts to utilize all features. ----- ### "ManageEngine SDP for your originixation\!" — 4.0/5 > **Jeff** | *25 June 2026* | Supermarkets | Recommendation rating: 10.0/10 > > **Pros**: I really like the customization of the product. You can setup different "buckets" and automate tickets to go into the buckets depending on the rules you create. I truly enjoy the life cycle part because we can keep track and go through a process of granting end users access to certain things on our network. > > **Cons**: The only thing I don't care for are ALL the options that can be done to customize the software for your organization. It took us a quick minute to set it up for our company. Once we were done, that was all that was needed. > > We've been using it for 5 years and the experience has been great. When there is something you cannot figure out on your own, their support staff is always quick to respond and very knowledgeable. ----- ### "Powerful capabilities in the right hands, but requires a lot of front-heavy time and customisation" — 4.0/5 > **connor** | *18 March 2026* | Media Production | Recommendation rating: 8.0/10 > > **Pros**: Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements > > **Cons**: To fully utilise the automative functions requires some scripting knowledge and skills. The terminology tends to lean away from recognised universal standards, such as in relation to ITIL for the change management features > > A very powerful tool that I would advise to any team that wants to implement heavy customisations and process automation whilst keeping associated costs minimal. ----- ### "ManageEngine ServiceDesk Plus: Delivering Cost-Effective, AI-Driven Enterprise Service Management" — 5.0/5 > **Rajneesh** | *23 July 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: ManageEngine ServiceDesk Plus is highly regarded by enterprise IT professionals for delivering comprehensive, ITIL-aligned functionality with an exceptional return on investment. The platform significantly enhances operational efficiency through advanced visual automation, native integration within the broader ManageEngine ecosystem, and Enterprise Service Management (ESM) capabilities that extend ticketing frameworks to non-IT business units. Furthermore, the incorporation of the Zia AI assistant optimizes service delivery by automating incident triaging and resolving routine inquiries seamlessly. > > **Cons**: We have been using ManageEngine ServiceDesk Plus since past 7 years and adore the fact that their team keeps innovating and keeping us updated with the new features. So, nothing to least liked about ManageEngine ServiceDesk Plus > > We had used ManageEngine ServiceDesk Plus in the capacity of providing ITIL compliant services to internal clients(Employees). Our start was with IT but it then expanded to other business units such as 'People \& Culture', 'Facilities' and Finance Each of the business unit works independently yet able to interact with each other is an amazing achievement for our service delivery. The out-of-box integration, ability to use APIs for complex integration and not to mention new AI capabilities has given more flexibility to optimise our organisation service delivery. ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.in/software/179501/manageengine-service-desk-plus?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/179501/manageengine-service-desk-plus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data