---
description: Get information about Snaps price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Snaps Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Conversational Marketing Platform](/directory/31562/conversational-marketing-platform/software) > [Snaps](/software/179928/snaps)

# Snaps

Canonical: https://www.capterra.in/software/179928/snaps

> Snaps is the \#1 Conversational Automation Platform for eCommerce.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Snaps?

Ecommerce Brands looking to increase online revenue, improve agent efficiency, and increase customer satisfaction.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Snaps Media
- **Location**: New York, US
- **Founded**: 2010

## Commercial Context

- **Starting Price**: $0.01
- **Pricing model**: Per Feature
- **Pricing Details**: Snaps is available for $0.01 per year. Please contact Snaps Media for more details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Audience Targeting
- Chatbot software
- Communication Management
- Dashboard Software
- Engagement Tracking
- Human Handover
- Lead Qualification
- Live Chat Software
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Language
- Reporting/Analytics
- Speech Recognition Software
- Third-Party Integrations
- Virtual Personal Assistant (VPA)

## Integrations (5 total)

- Oracle Service
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Sprinklr
- Zendesk Suite

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support

## Category

- [Conversational Marketing Platform](https://www.capterra.in/directory/31562/conversational-marketing-platform/software)

## Related Categories

- [Conversational Marketing Platform](https://www.capterra.in/directory/31562/conversational-marketing-platform/software)
- [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software)
- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)
- [Artificial Intelligence Software](https://www.capterra.in/directory/30938/artificial-intelligence/software)
- [Conversational AI Platform](https://www.capterra.in/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews)
2. [inconnect](https://www.capterra.in/software/164772/omnichannel) — 3.9/5 (19 reviews)
3. [Moveo.AI](https://www.capterra.in/software/1035057/mveoai) — 5.0/5 (9 reviews)
4. [Heyday](https://www.capterra.in/software/177804/heyday-ai) — 4.6/5 (17 reviews)
5. [Pypestream](https://www.capterra.in/software/205673/pypestream) — 4.8/5 (8 reviews)

## Reviews

### "The best mode for unifying all customer experiences for eCommerce brands." — 5.0/5

> **Ramesh** | *14 October 2020* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: With Snaps' powered  AI shopping assistant, we are driving three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.  Snaps helps us enable a consistent customer journey across conversational touchpoints with a deep level of personalization.  Their ability to build an impactful partnership between AI and human agents.  A dedicated team of enterprise experts (Conversational Design, Solutions Engineering, and Customer Success) who worked very closely with us to drive success.
> 
> **Cons**: There are not really any  cons (major) to call out.  The team at Snaps have been invested in improving the platform and adding more intelligence.  As with any AI, NLP/NLU driven platforms it takes some time on both ends to achieve efficiency and precision.  The team has   been great to work with and continuously rolling improvements and new features.
> 
> At Lane Bryant, we were looking for an online solution to replicate our in-store experience when visitors landed on our website and social channels. Leveraging Snaps' Conversational Automation Platform, we launched an automated shopping assistant to help visitors with product selection, order updates, and FAQs on our website and Facebook Messenger. The results have been great; we drive three times higher online sales conversions and self-serve up to 85% of customers who choose to chat with us.

## Links

- [View on Capterra](https://www.capterra.in/software/179928/snaps)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/179928/snaps> |
| de-AT | <https://www.capterra.at/software/179928/snaps> |
| de-CH | <https://www.capterra.ch/software/179928/snaps> |
| en | <https://www.capterra.com/p/179928/Snaps/> |
| en-AE | <https://www.capterra.ae/software/179928/snaps> |
| en-AU | <https://www.capterra.com.au/software/179928/snaps> |
| en-CA | <https://www.capterra.ca/software/179928/snaps> |
| en-GB | <https://www.capterra.co.uk/software/179928/snaps> |
| en-IE | <https://www.capterra.ie/software/179928/snaps> |
| en-IL | <https://www.capterra.co.il/software/179928/snaps> |
| en-IN | <https://www.capterra.in/software/179928/snaps> |
| en-NZ | <https://www.capterra.co.nz/software/179928/snaps> |
| en-SG | <https://www.capterra.com.sg/software/179928/snaps> |
| en-ZA | <https://www.capterra.co.za/software/179928/snaps> |
| es | <https://www.capterra.es/software/179928/snaps> |
| es-AR | <https://www.capterra.com.ar/software/179928/snaps> |
| es-CL | <https://www.capterra.cl/software/179928/snaps> |
| es-CO | <https://www.capterra.co/software/179928/snaps> |
| es-CR | <https://www.capterra.co.cr/software/179928/snaps> |
| es-DO | <https://www.capterra.do/software/179928/snaps> |
| es-EC | <https://www.capterra.ec/software/179928/snaps> |
| es-MX | <https://www.capterra.mx/software/179928/snaps> |
| es-PA | <https://www.capterra.com.pa/software/179928/snaps> |
| es-PE | <https://www.capterra.pe/software/179928/snaps> |
| fr | <https://www.capterra.fr/software/179928/snaps> |
| fr-BE | <https://fr.capterra.be/software/179928/snaps> |
| fr-CA | <https://fr.capterra.ca/software/179928/snaps> |
| fr-LU | <https://www.capterra.lu/software/179928/snaps> |
| it | <https://www.capterra.it/software/179928/snaps> |
| nl | <https://www.capterra.nl/software/179928/snaps> |
| nl-BE | <https://www.capterra.be/software/179928/snaps> |
| pt | <https://www.capterra.com.br/software/179928/snaps> |
| pt-PT | <https://www.capterra.pt/software/179928/snaps> |
| sv | <https://www.capterra.se/software/179928/snaps> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra India","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"MH","postalCode":"400051","streetAddress":"Gartner India Research & Advisory Services Pvt. Ltd. Raheja Towers 2nd Floor C-30 G- Block Bandra East Mumbai 400051 India"},"description":"Capterra India helps businesses find the best software. With verified reviews, prices & features, our interactive tool makes software selection fast & easy.","email":"info.india@gartner.com","url":"https://www.capterra.in/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.in/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/@CapterraIndia"]},{"name":"Snaps","description":"Top eCommerce brands, including TechStyle, Nike Jordan, Lane Bryant, Calvin Klein, and more, use Snaps' enterprise solution to drive revenue, improve agent efficiency, and increase customer satisfaction. \n\nWhy Snaps:\n Incorporating best-in-class NLP solutions\n Built For Personalization\n Providing Analytics &amp; Insights for Every Team\n Omnichannel: Web, SMS, Googles Business Messages, Apple Business Chat, Facebook Messenger &amp; WhatsApp.\n Enterprise Customer Success","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/90b83c6f-da40-4312-ace4-9330b1eaa953.png","url":"https://www.capterra.in/software/179928/snaps","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/179928/snaps#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"offers":{"price":"0.01","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.in/software/179928/snaps#faqs","mainEntity":[{"name":"What Is Snaps?","@type":"Question","acceptedAnswer":{"text":"Top eCommerce brands, including TechStyle, Nike Jordan, Lane Bryant, Calvin Klein, and more, use Snaps' enterprise solution to drive revenue, improve agent efficiency, and increase customer satisfaction. Why Snaps: Incorporating best-in-class NLP solutions Built For Personalization Providing Analytics & Insights for Every Team Omnichannel: Web, SMS, Googles Business Messages, Apple Business Chat, Facebook Messenger & WhatsApp. Enterprise Customer Success","@type":"Answer"}},{"name":"Who Uses Snaps?","@type":"Question","acceptedAnswer":{"text":"Ecommerce Brands looking to increase online revenue, improve agent efficiency, and increase customer satisfaction.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational Marketing Platform","position":2,"item":"/directory/31562/conversational-marketing-platform/software","@type":"ListItem"},{"name":"Snaps","position":3,"item":"/software/179928/snaps","@type":"ListItem"}],"@id":"https://www.capterra.in/software/179928/snaps#breadcrumblist"}]}
</script>