--- description: Get information about Twilio price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Twilio Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Cloud Communication Platform](/directory/31362/cloud-communication-platform/software) > [Twilio](/software/180158/twilio-communications-platform) # Twilio Canonical: https://www.capterra.in/software/180158/twilio-communications-platform Page: 1 / 21\ Next: [Next page](https://www.capterra.in/software/180158/twilio-communications-platform?page=2) > Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications. > > Verdict: Rated **4.4/5** by 501 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Twilio? Twilio is used by developers, contact centers, customer service departments, marketing teams, healthcare providers, and real estate agents, in over 180 countries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 501 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Twilio - **Location**: San Francisco, US - **Founded**: 2008 ## Commercial Context - **Starting Price**: $0.01 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Brazilian Portuguese, English, French, German, Japanese, Spanish - **Available Countries**: Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States ## Features - 2-Way Messaging - Audio/Video Conferencing - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - CRM Software - Call Center Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Scripting - Call Tracking Software - Caller ID - Campaign Management Software - Chat/Messaging - Chatbot software - Computer Telephony Integration - Contact Management Software - Event Triggered Actions - IVR - Mass Texting - Message Personalization - Mobile Coupons - Multiple Scripts - Natural Language Processing - PBX - Phone Key Input - Queue Management - Real-Time Chat - Recording - Reporting & Statistics - Reporting/Analytics - SIP Trunking - Scheduled Messaging - Speech Recognition Software - Text to Speech - Third-Party Integrations - VoIP Software - Voice Customization - Voice Mail ## Integrations (7 total) - Freshdesk - Oracle Service - Salesforce Service Cloud - SugarCRM - Zapier - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Cloud Communication Platform](https://www.capterra.in/directory/31362/cloud-communication-platform/software) ## Related Categories - [Cloud Communication Platform](https://www.capterra.in/directory/31362/cloud-communication-platform/software) - [SMS Marketing Software](https://www.capterra.in/directory/30842/sms-marketing/software) - [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [Call Recording Software](https://www.capterra.in/directory/30533/call-recording/software) ## Alternatives 1. [SlickText](https://www.capterra.in/software/155430/slicktext-com) — 4.8/5 (268 reviews) 2. [Omnisend](https://www.capterra.in/software/153508/omnisend) — 4.7/5 (836 reviews) 3. [Klaviyo](https://www.capterra.in/software/156699/klaviyo) — 4.6/5 (524 reviews) 4. [JustCall](https://www.capterra.in/software/157853/justcall) — 4.1/5 (223 reviews) 5. [EZ Texting](https://www.capterra.in/software/145848/ez-texting) — 4.4/5 (245 reviews) ## Reviews ### "Twilio - Seamless Communication for Developers and Business" — 5.0/5 > **Verified Reviewer** | *19 December 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: 1- Set of APIs • Messaging • Voice • Video • Email 2- Twilio offers high availability with minimal downtime. That's why it has a reputation for reliability. > > **Cons**: Twilio provides Limited support on free-tier users. > > Very good choice for developers, start-ups and enterprises looking for robust cloud communication services. ----- ### "Makes SMS and email automation easy and affordable\!" — 5.0/5 > **Arjan** | *25 November 2024* | Retail | Recommendation rating: 9.0/10 > > **Pros**: What I liked most about Twilio was how effortlessly it integrated with our systems. The setup was straightforward, and the documentation made it even easier. The value for money is excellent, especially with the robust features for automating SMS and emails in India. It truly streamlined our communication processes. > > **Cons**: While Twilio is generally user-friendly, I found that some advanced features have a bit of a learning curve. It took some time to fully grasp all the functionalities. Additionally, I noticed that customer support could be quicker in responding to inquiries. > > Overall, my experience with Twilio has been fantastic. The platform exceeded my expectations by making SMS and email automation in India simple and cost-effective. I highly recommend it to anyone looking for reliable communication solutions. ----- ### "Good Experience" — 4.0/5 > **Verified Reviewer** | *10 February 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: SMS sending is easy with multiple numbers with multiple countries > > **Cons**: Little UI design is difficult to understand. ----- ### "Powerful Tool but Could be Better" — 3.0/5 > **Eric** | *27 January 2026* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Twilio has pretty broad integrations across a variety of platforms. Ubiquity is one of the great features of Twilio. > > **Cons**: When Twilio goes down or there are issues with a number, it is on the "user" to figure out what is broken. There is very little proactive communication. > > I integrated Twilio with a number of different products including Lightspeed EVO, Appsheets, Hubspot CRM and Ultra by Ulgebra. Twilio as I understand it now integrates directly with Hubspot. ----- ### "Works great for our needs\!" — 5.0/5 > **Matthew** | *29 September 2025* | Religious Institutions | Recommendation rating: 10.0/10 > > **Pros**: It is very comprehensive. It can do lots of things. We don't use all the features, but love knowing it can do so much when and if we do need it. > > **Cons**: The interface can sometimes be a bit confusing. but they have a very good help file. Every time I've tried to find something and could not, checking the help file has given me step-by-step instructions. Only once did I ever need to contact support, and they resolved my issues quickly. > > Overall it has been a very good experience. We use this with our CHMS system to text the congregation. It works well, and is relatively inexpensive. ----- Page: 1 / 21\ Next: [Next page](https://www.capterra.in/software/180158/twilio-communications-platform?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/180158/twilio-communications-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data