--- description: Get information about WhatsApp price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsApp Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.in/software/180345/whatsapp Page: 1 / 656\ Next: [Next page](https://www.capterra.in/software/180345/whatsapp?page=2) > WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication. > > Verdict: Rated **4.7/5** by 16375 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses WhatsApp? WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 16375 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WhatsApp - **Location**: Menlo Park, US ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: WhatsApp is available free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Audio Calls - Autoresponders - CRM Software - Chat/Messaging - Collaboration Tools - Interaction Tracking - Mobile Access - Multi-Channel Communication - Personalization Software - Real-time Consumer-facing Chat - Search/Filter - Third-Party Integrations - Video Conferencing Software ## Integrations (13 total) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) - [Team Communication Software](https://www.capterra.in/directory/31033/team-communication/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) ## Alternatives 1. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2213 reviews) 2. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24119 reviews) 3. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1724 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Text Request](https://www.capterra.in/software/167015/text-request) — 4.6/5 (1193 reviews) ## Reviews ### "Ease of use,Customer Support , Advanced Features" — 5.0/5 > **Zeeshan** | *13 December 2025* | Building Materials | Recommendation rating: 10.0/10 > > **Pros**: Ease of use ,with no bugs and issues. its customer friendly interface and end to end Encryption during Chatting. > > **Cons**: Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats. > > Overall experience is awesome , as it is user friendly, reliable , no privacy concern andis feature Rich ----- ### "The most reliable and instant messaging platform for daily communication" — 5.0/5 > **Ravindra** | *1 June 2026* | Furniture | Recommendation rating: 10.0/10 > > **Pros**: WhatsApp is incredibly user-friendly and offers seamless instant messaging, voice calls, and video calls for free. The end-to-end encryption provides great peace of mind regarding privacy. Features like creating large groups, sharing documents, and the Web/Desktop version make it an excellent tool for quick team coordination and daily personal check-ins. > > **Cons**: One major drawback is that large video files or high-resolution documents get compressed, which reduces their quality significantly during transit. Additionally, the desktop application sometimes takes a long time to sync messages with the mobile device, especially after being offline for a while. > > My overall experience with WhatsApp has been fantastic. It is light, fast, and works even on low internet speeds. It has made staying connected with friends, family, and colleagues simpler than ever before. It is an essential application for modern communication. ----- ### "my words about whatsapp" — 4.0/5 > **Verified Reviewer** | *20 January 2026* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: its a very much good app for messaging your near and dear ones and sending files, documents , sharing contacts or any piece of information. honestly, it has made a lot of things easier and since it is end-to-end encrypted we can feel even safer. also group chats, group videos calls made the close ones connect across the globe\! > > **Cons**: whatsapp was good until it started to release features like channels and all..not gonna lie but whatsapp was soo good before they introduced features like this. the older version had top down sort for viewing status and now they made it horizontally which sucks. another bad thing about this app is the much false information. and sometimes media files take up a lot of storage. > > its good for sharing messages , files , contacts and our location. it is simple for sending messages and calls freely over internet. it is also good as it is end-to-end encrypted , fast, responsive and also advertisement free. ----- ### "Influences to other user" — 5.0/5 > **Verified Reviewer** | *18 January 2026* | Writing & Editing | Recommendation rating: 5.0/10 > > **Pros**: My favourite feature of whatsapp is audio calling.sometime my mobile recharge is expired.then I have a best option to call which is whatsapp audio call. > > **Cons**: Message is not sent to my all whatsapp contacts at one time.there is limit to send message to your contacts. > > Overall my experience is good.one of my favourite chatting app.whatsapp is most usefull app.it provide various features like video call,audio call,even money is also transfer from whatsapp ----- ### "Unmuteable Whatsapp Calls are the most annoying feature." — 4.0/5 > **Adarsh** | *28 November 2025* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: 1. Good messaging app with facility to send audio and visual contents in HD quality. 2. Not so cluttered like telegram options. > > **Cons**: 1. WhatsApp calls are very irritating because they ring much longer than regular phone calls, and there’s no way to silence them when the caller is in our contacts. 2. They also continue to ring even when we’re already on a normal phone call. 3. Calls from contacts should also be able to be silenced. > > Whatsapp is overall the most preferred messaging app but it needs to do something about the annoying call feature as most people prefer Whatsapp for messaging rather than constant calls. So whatsapp should focus more on messaging feature. ----- Page: 1 / 656\ Next: [Next page](https://www.capterra.in/software/180345/whatsapp?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/180345/whatsapp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data