--- description: Get information about WhatsApp price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: WhatsApp Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [WhatsApp](/software/180345/whatsapp) # WhatsApp Canonical: https://www.capterra.in/software/180345/whatsapp Page: 1 / 652\ Next: [Next page](https://www.capterra.in/software/180345/whatsapp?page=2) > WhatsApp helps businesses engage customers, boost sales, and enhance service through direct communication. > > Verdict: Rated **4.7/5** by 16269 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses WhatsApp? WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 16269 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: WhatsApp - **Location**: Menlo Park, US ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: WhatsApp is available free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Activity Dashboard - Audio Calls - Autoresponders - CRM Software - Chat/Messaging - Collaboration Tools - Interaction Tracking - Mobile Access - Multi-Channel Communication - Personalization Software - Real-time Consumer-facing Chat - Search/Filter - Third-Party Integrations - Video Conferencing Software ## Integrations (13 total) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Chat ## Category - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) ## Related Categories - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) - [Team Communication Software](https://www.capterra.in/directory/31033/team-communication/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) ## Alternatives 1. [Zoho Desk](https://www.capterra.in/software/169505/zoho-desk) — 4.5/5 (2209 reviews) 2. [Slack](https://www.capterra.in/software/135003/slack) — 4.7/5 (24021 reviews) 3. [Text Request](https://www.capterra.in/software/167015/text-request) — 4.6/5 (1193 reviews) 4. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1709 reviews) 5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1749 reviews) ## Reviews ### ""Whatsapp is simple, fast and private-but someone too basic."" — 5.0/5 > **Naveen** | *6 June 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: I find impressive about Whatsapp is it combination of simplicity, privacy and reliability. Here are few standout features: 1.End-to-End Encryption, 2.Cross Platform Availability, 3.Media Sharing \& Voice Notes, 4.Groups \& Communities, 5.Status Updates,\& 6.No Ads(as of now). > > **Cons**: Hmmm....what i like least about Whatspp is that...it 1.Lack of Cloud storage, 2.Limited Multi-Device Functionality, 4.No native Message Scheduling-means we can't schedule messages to send later, 5.Group Clutter-group chats become overwhelming, especially in professional or school environments. 6. Disappearing messages not fully secure. > > 1.User -Friendly \& Intuitive, 2.Fast \& Reliable Messaging, 3.Strong Privacy Features, 4.Versatile Communication, 5.Room for Improvement. ----- ### "Influences to other user" — 5.0/5 > **Verified Reviewer** | *18 January 2026* | Writing & Editing | Recommendation rating: 5.0/10 > > **Pros**: My favourite feature of whatsapp is audio calling.sometime my mobile recharge is expired.then I have a best option to call which is whatsapp audio call. > > **Cons**: Message is not sent to my all whatsapp contacts at one time.there is limit to send message to your contacts. > > Overall my experience is good.one of my favourite chatting app.whatsapp is most usefull app.it provide various features like video call,audio call,even money is also transfer from whatsapp ----- ### ""8 Years with WhatsApp – Here’s My Honest Experience"" — 4.0/5 > **Anonymous User** | *17 July 2025* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: I have been using WhatsApp for the past 8 years, and it has consistently improved year after year through useful updates. One of the best features is the ability to send multiple images, videos, or documents at once — which saves a lot of time.The voice calling feature has also improved significantly in clarity and stability, even on slower internet connections. > > **Cons**: There’s a major privacy concern that anyone can use another app or third-party tool to scan your QR code and easily access your WhatsApp on their own device, without your knowledge. This is a serious risk, especially if someone accesses your phone even briefly. > > Recent updates like group chat invites and news broadcasting channels have made the app even more versatile and trustworthy.Despite the privacy issue, WhatsApp has been my go-to app for communication. It’s reliable and easy to use for chats, file sharing, and voice calls. ----- ### "Ease of use,Customer Support , Advanced Features" — 5.0/5 > **Zeeshan** | *13 December 2025* | Building Materials | Recommendation rating: 10.0/10 > > **Pros**: Ease of use ,with no bugs and issues. its customer friendly interface and end to end Encryption during Chatting. > > **Cons**: Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats. > > Overall experience is awesome , as it is user friendly, reliable , no privacy concern andis feature Rich ----- ### "Unmuteable Whatsapp Calls are the most annoying feature." — 4.0/5 > **Adarsh** | *28 November 2025* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: 1. Good messaging app with facility to send audio and visual contents in HD quality. 2. Not so cluttered like telegram options. > > **Cons**: 1. WhatsApp calls are very irritating because they ring much longer than regular phone calls, and there’s no way to silence them when the caller is in our contacts. 2. They also continue to ring even when we’re already on a normal phone call. 3. Calls from contacts should also be able to be silenced. > > Whatsapp is overall the most preferred messaging app but it needs to do something about the annoying call feature as most people prefer Whatsapp for messaging rather than constant calls. So whatsapp should focus more on messaging feature. ----- Page: 1 / 652\ Next: [Next page](https://www.capterra.in/software/180345/whatsapp?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/180345/whatsapp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data