--- description: Get information about Viber price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Viber Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber) # Viber Canonical: https://www.capterra.in/software/180348/viber Page: 1 / 164\ Next: [Next page](https://www.capterra.in/software/180348/viber?page=2) > Ideal for businesses of all sizes, it is a customer engagement tool that provides users with eCommerce brand discovery options. > > Verdict: Rated **4.4/5** by 4058 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Viber? On-premise customer engagement \& communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content \& more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4058 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Viber Media ## Commercial Context - **Pricing model**: Per Feature (Free version available) - **Pricing Details**: The application is available for free of cost. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Luxembourg ## Features - Communication Management - Customer History - Feedback Management - Interaction Tracking - Live Chat Software - Multi-Channel Communication - Personalization Software - Reporting/Analytics ## Integrations (2 total) - Telegram - WhatsApp ## Support Options - Chat ## Category - [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software) - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) ## Alternatives 1. [WhatsApp](https://www.capterra.in/software/180345/whatsapp) — 4.7/5 (16309 reviews) 2. [Text Request](https://www.capterra.in/software/167015/text-request) — 4.6/5 (1193 reviews) 3. [Telegram](https://www.capterra.in/software/180347/telegram) — 4.7/5 (6406 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1754 reviews) 5. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Reviews ### "Good app for messaging" — 5.0/5 > **Punit** | *7 May 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It is very easy to use messaging, calling platform and it secure also. Calling and messaging around the world to other people at a free of cost. We can access this platform pc, laptop even on mobile phone and working any operating system > > **Cons**: The cons are we can't share large numbers of files to others. This platform good for low data files sharing. Call quality of this platform is not good because it echo if we speak with multiple people in a one time > > Overall experience with this platform is good. I am using this platform more than 6 years. .It doesn't hang any device. ----- ### "REview For Viber" — 4.0/5 > **Verified Reviewer** | *30 April 2024* | Media Production | Recommendation rating: 8.0/10 > > **Pros**: Viber allows users to send messages, make voice and video calls for free over the internet and also it is available for various platforms including iOS, Android, Windows, and macOS, allowing users to communicate seamlessly across different devices. > > **Cons**: One can only communicate with others who also have Viber installed and registered with their phone number. ----- ### "Why to use Viber" — 4.0/5 > **Sarthak** | *4 September 2024* | Pharmaceuticals | Recommendation rating: 3.0/10 > > **Pros**: It's user friendly interface and features > > **Cons**: Some annoying ads and pop ups which occur > > It was nice experience overall somewhere ----- ### "Easy to Communicate with Clients" — 5.0/5 > **Rafiq** | *8 April 2024* | Information Services | Recommendation rating: 9.0/10 > > **Pros**: Viber is full featured communication tool which provides upmost security and privacy to end users. It is one the top app which doesn't require much hardware specification and runs smoothly on our system > > **Cons**: It works on multiplatform but still i believe the desktop version needs some improvement as it has some limitation to invite more people in group chat > > Viber is so easy to initiate and use. The app has amazing User Interface which is quiet easy on eyes and it is available on both Computer and Mobile. ----- ### "Better customer engagement" — 5.0/5 > **Sam** | *29 April 2024* | Outsourcing/Offshoring | Recommendation rating: 9.0/10 > > **Pros**: With Viber, I am able to better manage my customers with a wide range of tools > > **Cons**: I did not find anything troubling while trying to use it. ----- Page: 1 / 164\ Next: [Next page](https://www.capterra.in/software/180348/viber?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/180348/viber) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data