---
description: Get information about Diabolocom price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: Diabolocom Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Business Phone Systems software](/directory/31101/business-phone-systems/software) > [Diabolocom](/software/181150/diabolocom)

# Diabolocom

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> As a telecom operator and cloud software vendor, we empower Customer Service \& Sales teams to effectively handle all interactions.
> 
> Verdict: Rated **4.9/5** by 9 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Diabolocom?

With offices across Europe, the USA, Brazil, and the UAE, we proudly serve 350+ clients, with agents operating from 60+ countries, to optimize contact centers of medium to large sizes.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 9 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support Software | 4.9/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Diabolocom
- **Founded**: 2005

## Commercial Context

- **Starting Price**: €30.00
- **Pricing model**: Flat Rate
- **Pricing Details**: Pay per seat and pay per use models available
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: English, French, German, Italian, Portuguese, Russian, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Alerts/Escalation
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM Software
- Call Center Management
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Reporting
- Call Routing
- Call Screening
- Call Scripting
- Call Tracking Software
- Callback Scheduling
- Caller ID
- Campaign Management Software
- Chat/Messaging
- Chatbot software
- Computer Telephony Integration
- Contact Management Software
- Customer Segmentation
- Customizable Forms
- Data Import/Export
- Data Visualization Software
- Email Management Software
- Interaction Tracking
- Multi-Channel Communication
- Multi-Language
- Multiple Scripts
- Natural Language Processing
- Phone Key Input
- Pre-recorded Messages
- Predictive Dialer Software
- Process/Workflow Automation
- Quality Management Software
- Queue Management
- Reporting & Statistics
- SIP Trunking
- SMS Messaging
- Sentiment Analysis
- Speech Recognition Software
- Survey/Poll Management
- Surveys & Feedback
- Text to Speech
- Third-Party Integrations
- Visual Analytics
- VoIP Software
- Voice Customization
- Voice Mail

... and 5 more features

## Integrations (17 total)

- Dynamics 365
- Dynamics 365 Sales
- Freshcaller
- Freshdesk
- HubSpot CRM
- HubSpot Content Hub
- HubSpot Service Hub
- Microsoft Teams
- Oracle PeopleSoft
- Salesforce Marketing Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- ServiceNow (Reseller)
- Zendesk Explore

... and 2 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)

## Category

- [Business Phone Systems software](https://www.capterra.in/directory/31101/business-phone-systems/software)

## Related Categories

- [Business Phone Systems software](https://www.capterra.in/directory/31101/business-phone-systems/software)
- [Predictive Dialer Software](https://www.capterra.in/directory/30597/predictive-dialer/software)
- [Unified Communications Software](https://www.capterra.in/directory/31035/unified-communications/software)
- [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software)
- [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software)

## Alternatives

1. [Genesys Cloud CX](https://www.capterra.in/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
2. [CXone Mpower](https://www.capterra.in/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews)
3. [JustCall](https://www.capterra.in/software/157853/justcall) — 4.1/5 (223 reviews)
4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [CloudTalk](https://www.capterra.in/software/182004/cloudtalk) — 4.4/5 (268 reviews)

## Reviews

### "DIABOLOCOM knows all about Customer Happiness" — 5.0/5

> **Daniela** | *3 December 2020* | Outsourcing/Offshoring | Recommendation rating: 9.0/10
> 
> **Pros**: If we need help, the project managers are avail everytime.
> 
> **Cons**: techsupport is not 24/7 in german but english

-----

### "Solución integral pensando en los usarios" — 5.0/5

> **Javier** | *10 April 2023* | Program Development | Recommendation rating: 10.0/10
> 
> **Pros**: Lo mejor con diferencia es la inmediatez en todas las modificaciones que se realicen en el portal de ADM. Desde un cambio de rol de usuario, a una modificación en la IVR, todo es inmediato. Desde el punto de vista de un supervisor da una flexibilidad que otras herramientas no dan.Sin olvidar la integración con nuestro CRM, que hace que todo quede registrado, podamos mostrar info del cliente directamente y todas las ventajas que te da tener todo integrado.
> 
> **Cons**: Por poner algún pero, la posibilidad de realizar informes de producción a medida desde el mismo portal. Y también mejoraría el acceso a los datos, actualmente hay que descargarlos para analizarlos.
> 
> Si tuviera que elegir de nuevo, los elegiría sin dudarlo, para nuestra casuística es la solución perfecta, a un coste relativo.

-----

### "Herramienta de calidad que aporta valor a la empresa" — 5.0/5

> **Lara** | *12 May 2023* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: Implicación en tus objetivos y facilidad de uso
> 
> **Cons**: De momento cubre las expectativas de mi empresa
> 
> Formación excepcional e integración facil en el programa de la empresa lo que nos ha permitido una mayor rapidez en la puesta en marcha del contact center

-----

### "Herramienta muy completa" — 5.0/5

> **Tamara** | *24 March 2023* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Es muy intuitivo. Se puede deslocalizar las llamadas con la herramienta.
> 
> **Cons**: Auditoría de llamadas on line, quizás es un poco incómodo tener que hacerlo con un teléfono adicional
> 
> Muy buena experiencia. Facilita la gestioón y seguimiento de los agentes

-----

### "TOP Service\!" — 5.0/5

> **Mathias** | *12 January 2023* | Insurance Software | Recommendation rating: 9.0/10
> 
> **Pros**: Sehr gute Benutzeroberfläche; verständliche Anwendung (Admin); hohe Stabilität und Zuverlässigkeit
> 
> **Cons**: Fehlende Dokumentation; Unterschiedliche Bezeichnungen; unvollständiges Reporting

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## Links

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