--- description: Get information about Smith.ai price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smith.ai Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Smith.ai](/software/181278/smith-ai-live-website-chat) # Smith.ai Canonical: https://www.capterra.in/software/181278/smith-ai-live-website-chat Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/181278/smith-ai-live-website-chat?page=2) > Smith.ai combines AI technology with live agents to provide 24/7 receptionist service for law firms of all sizes. > > Verdict: Rated **4.9/5** by 43 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Smith.ai? Smith.ai is most useful for growing law firms who need help answering calls. 24/7 AI Receptionist and professional human agents capture, qualify, \& book leads to convert new clients\! ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 43 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Smith.ai - **Location**: Palo Alto, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Flat Rate (Free version available) - **Pricing Details**: Free: $0 per month for 25 calls, $3.00 per additional call. Pro: Starting at $150 per month for 75 calls, $2.00 per additional call. For 150 calls, $270/month ($1.80/additional call), and for 300 calls, $500/month ($1.67/additional call). Enterprise: Custom - Contact for pricing - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Supported Languages**: English, Spanish - **Available Countries**: Canada, Mexico, United States ## Features - AI Copilot - AI/Machine Learning - Alerts/Escalation - Automated Responses - Autoresponders - CRM Software - Campaign Management Software - Chat/Messaging - Code-free Development - Contact Management Software - Content Management Software (CMS) - Conversation Intelligence - Customer History - Customer Support Software - Customizable Branding - Data Import/Export - Data Security - Geotargeting - Human Handover - Interaction Tracking - Knowledge Base Management - Language Detection - Lead Capture Software - Lead Notifications - Lead Qualification - Lead Segmentation - Mobile Access - Multi-Channel Communication - Multi-Channel Marketing - Multi-Language - Natural Language Processing - Offline Form - Online Forms - Personalization Software - Pipeline Management - Pre-Configured Bot - Predictive Analytics Software - Prioritization - Proactive Chat - Query Suggestions - Real-time Consumer-facing Chat - Reporting & Statistics - Speech Recognition Software - Task Automation - Template Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Workflow Automation - Workflow Management Software ... and 2 more features ## Integrations (68 total) - 800.com - 8am LawPay - AccuLynx - Actionstep - Acuity Scheduling - Agile CRM - Airtable - AppointmentCore - Appointy - Apptoto - Calendly - CallRail - Capsule - Clio - Confido Legal ... and 53 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) ## Related Categories - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Conversational Marketing Platform](https://www.capterra.in/directory/31562/conversational-marketing-platform/software) - [Customer Communications Management Software](https://www.capterra.in/directory/31002/customer-communications-management/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Lead Generation Software](https://www.capterra.in/directory/30963/lead-generation/software) ## Alternatives 1. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (1003 reviews) 2. [EngageBay CRM](https://www.capterra.in/software/178819/engagebay-marketing) — 4.6/5 (910 reviews) 3. [Pipedrive](https://www.capterra.in/software/132666/pipedrive) — 4.5/5 (3058 reviews) 4. [charles](https://www.capterra.in/software/1012151/charles) — 4.4/5 (21 reviews) 5. [Thryv](https://www.capterra.in/software/156926/thryv) — 4.2/5 (536 reviews) ## Reviews ### "Smith Ai for Law Firm" — 5.0/5 > **Ramon** | *11 February 2023* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Being able to use phone reps to accurately receive message on our behalf. > > **Cons**: Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients. > > Overall we’re happy with Smith Ai, when errors are made, our account rep takes ownership and looks into each. But this is rare, usually the reps are great at gathering accurate information when we get incoming calls. ----- ### "Very satisfied after 6 years" — 5.0/5 > **Christopher** | *2 September 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: I've been with Smith.ai for about a year now and I'm really impressed with them. I have been a solo attorney for nearly 26 years and never trusted anyone to answer my phones but me. But after missing some new client calls over the years, I got a recommendation to try Smith.ai. First of all, the set up was very easy. I had someone from Smith.ai that personally worked with me directly to tailor everything about how the calls are answered, whether they are forwarded and even what exactly to say to the caller depending on whether they were new clients, returning clients, attorneys, courts, telemarketers, etc. They can do the set-up meeting in-person, virtual or over the phone. They can also access my calendar to set-up meetings for me if I want them to. Also, they can adjust their forwarding and answering depending the day, time, weekends, holidays, etc. Things can even be adjusted on the fly by email, call, or even text. Really flexible and convenient. I've also been really impressed with the quality of the answering. The person forwarding the call to me is polite, professional and well-spoken and gets the message across effectively. They will even relay a message back to the caller if I can't take a call. Then they immediately email or text me the caller's information including name, phone number, email address, message, etc., depending on what I ask them to get from the caller. Any time I've had to make changes or had questions, they immediately respond to me by phone and/or email. Finally, they are extremely affordable for an answering service. I have attorney colleagues that pay much more for less personal and professional service. I really am impressed with Smith.ai. I recommend them for sure\! > > **Cons**: I went over my calling plan and they wanted me to buy a large block of calls in addition to my monthly plan, but the block was much larger than I needed and wouldn't be cost effective. They wouldn't work with me to allow me to buy a smaller block of calls at a more cost effective rate for my needs. > > Excellent otherwise. They are available to always tweak the questions they ask my potential clients and the information they collect. They address issues quickly. ----- ### "Nearly 7 Years and Still a Great Service" — 5.0/5 > **Jake** | *28 August 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: The reliability and flexibility. Smith.ai gives us professional phone coverage when our staff is busy, after hours, and on weekends, so we don't have to worry about important calls going unanswered. I also really like how customizable the service is. We can tell them how different types of calls should be handled and make changes as our needs evolve. After nearly seven years, they have become a service we simply rely on. > > **Cons**: The biggest limitation is that an outside receptionist will never know your business quite as well as someone sitting in your office. Occasionally a call may be handled differently than we would have handled it ourselves. That said, Smith.ai allows us to create detailed instructions and make adjustments, so we have been able to minimize those situations over time. > > Our overall experience with Smith.ai has been excellent. We have used them for nearly seven years, and they have grown with us as our firm has grown. What started as a way to reduce interruptions and screen unnecessary calls has become an important part of how we handle our phones. Today, we rely on Smith.ai for overflow during busy times, after-hours and weekend coverage, and making sure potential clients aren't simply sent to voicemail. Their team has been reliable, professional, and responsive whenever we need to make changes. Seven years later, we are still happy customers, which is probably the best thing I can say about the service. ----- ### "Answers every call, sounds like my own front desk" — 5.0/5 > **Andrew** | *31 August 2026* | Law Practice | Recommendation rating: 10.0/10 > > **Pros**: Every call is answered by a real person, which for a solo practice is the entire ballgame. I'm in client meetings for hours at a stretch, and those calls used to go to voicemail where a good share of callers simply hung up and dialed the next attorney on their list. The screening is what I didn't expect to value as much as I do. The receptionists filter out marketers, spam, and callers who aren't a fit for my practice areas, so anything that reaches me is worth my time. And they represent the firm convincingly. Clients frequently assume they've spoken to someone working in my office and are surprised to hear otherwise. > > **Cons**: Onboarding required more of my involvement than I anticipated. It took several passes to get the scheduling system in place because I have callers in different time zones and my calendar needs to reflect the right time zone for me and the caller. > > I'm a solo attorney with no support staff, and Smith.AI has answered my firm's phone for more than two years. The value for a one-person practice is hard to overstate. I get a live, professional front desk without a payroll line item and am always referring new lawyers to consider Smith.AI. ----- ### "Smith.AI saves me hours in my business" — 5.0/5 > **Dave** | *26 August 2026* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: They answer the phone professionally and courteously for all my clients. They also politely block all sales calls for me and check if they are unsure when to schedule an appointment on my calendar. > > **Cons**: I know it's part of the process, but having different people answer the phone in quick succession undermines the continuity of the experience for repeat callers. > > I have loved my years working with them, which is almost 10 years. It's a service I won't replace, and they have saved me hours of unnecessary time on the phone. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/181278/smith-ai-live-website-chat?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/181278/smith-ai-live-website-chat) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Structured Data