--- description: Get information about Track CRM price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Track CRM Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Track CRM](/software/181773/track-crm) # Track CRM Canonical: https://www.capterra.in/software/181773/track-crm Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/181773/track-crm?page=2) > TRACK CRM features best-in-class guest relationship management, revenue generation, and communication automation. > > Verdict: Rated **4.3/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Track CRM? TRACK CRM is built specifically for the hospitality industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 47 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Travelnet Solutions - **Location**: Cottage Grove, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: $5,000.00 - **Pricing model**: Per Feature - **Pricing Details**: Please contact Travelnet Solutions directly for pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Contact Management Software - Data Import/Export - Lead Management Software - Lead Qualification - Mobile Access - Reporting/Analytics - Sales Pipeline Management - Segmentation ## Integrations (13 total) - ASCENT - Beyond - BookingPal - Breezeway - Lexicon - Lynx - Maestro PMS - PriceLabs - RoomKeyPMS - Streamline - Streamline - Track Vacation Rental PMS - WebRezPro ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software) ## Alternatives 1. [Zoho CRM](https://www.capterra.in/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.in/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 3. [HubSpot CRM](https://www.capterra.in/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [Kylas Sales CRM](https://www.capterra.in/software/210630/kylas) — 4.8/5 (573 reviews) ## Reviews ### "Gets the job done and saves us money" — 4.0/5 > **Jordan** | *22 May 2019* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: The overall savings - so the price and ease of use > > **Cons**: We would like to customize some tools and reporting that is not available to us. ----- ### "Great system\!" — 5.0/5 > **Jeana** | *10 May 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Reports - Easy to pull what I need Connectivity to my PMS system Cloud based so my Reservations Team can access from anywhere. Text messaging options > > **Cons**: A few little quirks upon set up, just had to change the way we tracked some of our data. We have had a small issue with online bookings transferring over for tracking, and revenue numbers, but the support team was great to work with and is working on this. > > The TRACK system has been great\! My team was and is easily trained, as the program is extremely user friendly. The ease of communication with our guests is great, and when I have staff that work different schedules they are all able to work as a team and cover all of our leads. Being able to direct my OTA emails into the system for my team to be able to access and respond to all leads through the one program has been a huge time saver\! ----- ### "Can be complicated" — 3.0/5 > **Paula** | *14 May 2019* | Mental Health Care | Recommendation rating: 3.0/10 > > **Pros**: It's internet based, so we can use from anywhere -huge plus. I find it "funny" that you are asking us to take a survey - yet our industry is not even on the pull down list. There is no vacation rentals, lodging, hotels - etc. I am going to mark mental health. > > **Cons**: Getting around - getting answers when help is needed. You can't call for help, you have to send an email and eventually someone (besides the auto responder) will get back to you. It would be nice to be able to talk to a live person on the phone. ----- ### "Solid product and service" — 5.0/5 > **Caleb** | *17 May 2019* | Real Estate | Recommendation rating: 9.0/10 > > **Pros**: The price of Track is more in line with what we are willing to pay for a lead management system/call center/marketing tracking. A streamlined system that is simple for our agents to use but offers plenty of reports and tools. Have been pleased with the responsiveness of support and that development requests are considered. > > **Cons**: A lot of turnover in account reps so far. We've had at least 3-4 different account representatives in the short 2 years we've been on the software. A little annoying to re-explain our goals and what we like about the product with each rep, etc. Also seems like with every rep. we found another item that wasn't set up correctly in the original implementation. I get that it may be a result of growing pains. Just recently found out that our domain wasn't verified for Track emails - I'm thankful for the catch, but can't believe we've gone so long without this setup. Overall happy with the solution though. > > We've been pleased with the Track interface and Track's service. The solution does everything we need, is relatively easy for our agents to use, effectively tracks calls, is set up well for us to manage call volume. The support team is responsive, and I've found them to be open to development requests. ----- ### "TRACK - Truly is "ON TRACK" with features & value\!" — 5.0/5 > **Jim** | *11 April 2019* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Track as a Company continues to expand their development of software over the last 13 years and my relationshop has only grown since the beginning. We embrace and live in their Track-Pulse Call Center software and appreciate a deep integration with Springer Miller Systems our PMS. The depth \& the flexibility of configuration allows you to be flexible on monitoring "what matters most to you" and I learn "best practices" from their teams' and other customers talent\! > > **Cons**: It is my nature to always want "more" than any software vendor gives. So I do hear, "not yet" from them, when asking about a feature or function. But I have that with EVERY vendor. I see improvements all-the-time though. > > The team is down-to-earth honest people and I can speak with a person that I have a relationship with. Not a call-center where I am just another ticket. There is noting impersonal about this Company. All great relationships are about "people" not "software". They got-it-going at Track. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/181773/track-crm?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/181773/track-crm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data