--- description: Get information about PhoneIQ price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: PhoneIQ Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [PhoneIQ](/software/183388/phoneiq-for-salesforce) # PhoneIQ Canonical: https://www.capterra.in/software/183388/phoneiq-for-salesforce Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/183388/phoneiq-for-salesforce?page=2) > PhoneIQ is an all-in-one communications solution for Salesforce. > > Verdict: Rated **4.8/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses PhoneIQ? Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 10 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: PhoneIQ ## Commercial Context - **Starting Price**: $10.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: PhoneIQ offers 3 pricing tiers built for companies of any size: Standard, Premium and Enterprise. After selecting the pricing tier, companies can choose and mix our 2 different license types: PhoneIQ Agent: a deeply integrated contact center software for Salesforce. PhoneIQ Office: designed for those users who only need a Business Phone System. Check out plans and pricing: https://www.phoneiq.co/pricing Start your free trial: https://www.phoneiq.co/signup Request a demo: https://www.phoneiq.co/demo - **Target Audience**: 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antarctica, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus and 228 more ## Features - Activity Dashboard - Alerts/Notifications - Auto-Dialer - Automatic Call Distribution - CRM Software - Call Center Management - Call Disposition - Call List Management - Call Logging - Call Monitoring Software - Call Recording Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transfer - Callback Scheduling - Communication Management - Computer Telephony Integration - Conferencing - Contact Management Software - Customizable Reports - Dashboard Software - File Transfer - IVR - PBX - Power Dialer - Predictive Dialer Software - Queue Management - Recording - Reporting/Analytics - Ring Groups - SIP Trunking - Text to Speech - Third-Party Integrations - VoIP Software - Voice Customization - Voice Mail ## Integrations (2 total) - Salesforce Starter - Salesforce.org Nonprofit Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [Business Phone Systems software](https://www.capterra.in/directory/31101/business-phone-systems/software) - [Cloud PBX Software](https://www.capterra.in/directory/31102/cloud-pbx/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) - [Telephony Software](https://www.capterra.in/directory/30084/telephony/software) ## Alternatives 1. [CloudTalk](https://www.capterra.in/software/182004/cloudtalk) — 4.4/5 (268 reviews) 2. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (314 reviews) 3. [3CX](https://www.capterra.in/software/158704/3cx) — 4.4/5 (465 reviews) 4. [JustCall](https://www.capterra.in/software/157853/justcall) — 4.1/5 (223 reviews) 5. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (858 reviews) ## Reviews ### "Top-Tier customer service and excellent features\!" — 5.0/5 > **Chad** | *23 April 2021* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Top-Tier customer service and more features than any other dialer i've implemented. The team is always there to assist with troubleshooting, user questions, or suggestions for new features. The most receptive and responsive support team I have worked with to date, hands down. > > **Cons**: Initially (over a year ago) there we some hiccups due to the problematic situation of users working from home on various hardware. It wasn't a platform issue, just a side effect of the 2020+ pandemic. > > I've seen drastic increases in outbound call volume for the clients i've implemented this for in place of existing Salesforce-Integrated CTI apps. That alone has been a huge benefit to my clients, but beyond that they are just a great group of people that are willing to do what it takes to keep growing the product. ----- ### "Excellent solution\!" — 4.0/5 > **Diego** | *18 May 2021* | Newspapers | Recommendation rating: 10.0/10 > > **Pros**: Centralized cloud configuration, ease of handling devices and business model. > > **Cons**: Some times it's hard to find the real problem or error because there is a lot of parts in the architecture of business phone solutions. > > We have a great business improvement in cost and management with this solution, the reporters got the perfect tool to record their interviews and work with them. We are really happy with this change and the technical support. ----- ### "Great tool for the sales team\!" — 5.0/5 > **Tom** | *11 June 2021* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: We use PhoneIQ since about 7 months now and are really happy with the features and most recent updates. The software is easy to use for our team and need just a brief introduction session. The local presence call function is amazing when calling abroad, clients are much more likely to answer when they see a national call on their phones and are sure they will be attended in their own language. > > **Cons**: We have had a few difficulties with company specific requirements with our CRM. This has been dealt with very well and patiently by the support team of PhoneIQ. They were available by phone and Zoom, which is not common these days\! > > We are happy with the product and the salesteam can make much more calls with the dialer than before. Automated call log and comments on the Contact is also very helpfull. Would definitely recommend PhoneIQ. ----- ### "Excelente Software y Servicio" — 5.0/5 > **Ignacio** | *16 June 2021* | Biotechnology | Recommendation rating: 10.0/10 > > **Pros**: Facilidad de instalación y configuración. Las funcionalidades. Su multiplataforma (puedo usarlo en la PC, en MAC, en Iphone, en Android, en un Hardphone). Nos facilitó mucho el teletrabajo de las telefonistas, en épocas de covid el software fue de gran ayuda para el homeworking. > > **Cons**: Las primeras versiones del software tenían algunos bugs, pero ha ido mejorando con el tiempo, y ahora ya es un software bastante estable. > > Venimos trabajando con el software desde 2017, hace ya 4 años. No todo es color de rosa, hemos tenido algún que otro problema, bastante esporádico igual, pero se solucionó en el día (en horas te diré). En general es un servicio que tiene un 99% de disponibilidad en el año y que estamos muy contentos de cómo funciona. Es fácilmente escalable independientemente del lugar en dónde los usuarios se encuentren. ----- ### "Excellent Implementation" — 4.0/5 > **James** | *27 April 2021* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: We really like Phone IQ because of the excellent integration with Salesforce allowing us to very quickly link calls to records. > > **Cons**: After one or two issues with the desktop app and our internal security settings we have updated everything and it works perfectly for our users. > > We looked at the larger incumbents in this space and the user experience for users was simply not close to what we could achieve with Phone IQ. The integration is better with our CRM (Salesforce), the UI/UX far better than anything else we saw. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/183388/phoneiq-for-salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/183388/phoneiq-for-salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | ----- ## Structured Data