---
description: Get information about Locobuzz price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: Locobuzz Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Social Media Management Software](/directory/30939/social-media-management/software) > [Locobuzz](/software/183967/locobuzz)

# Locobuzz

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> Cloud-based customer experience platform with social listening, omnichannel digital care, competitor benchmarking, and AI-powered.
> 
> Verdict: Rated **4.3/5** by 44 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Locobuzz?

Mid-market and enterprise brands across 12+ industries, including banking, financial services, insurance, telecom, retail, e-commerce, FMCG, automotive, aviation, healthcare, fintech, and real estate.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 44 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Locobuzz Solutions Pvt Ltd
- **Founded**: 2015

## Commercial Context

- **Starting Price**: $399.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: The pricing details includes only 1 profile.
Additional Profile 250 USD
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Afrikaans, Amharic, Arabic, Armenian, Assamese, Bangla, Bashkir, Basque, Belarusian, Bulgarian, Catalan, Cebuano, Chinese, Chuvash, Croatian, Czech, Dutch, English, Esperanto, Estonian, Finnish, French, Galician, Georgian, German, Greek, Gujarati, Haitian Creole, Hebrew, Hindi, Hungarian, Icelandic, Iloko, Indonesian, Irish, Italian, Japanese, Javanese, Kannada, Kazakh, Khmer, Korean, Kyrgyz, Latin, Malayalam, Marathi, Māori, Nepali, Newari, Odia, Persian, Polish, Punjabi, Sanskrit, Scottish Gaelic, Sindhi, Spanish, Welsh, Xhosa
- **Available Countries**: Australia, India, Indonesia, Malaysia, New Zealand, Qatar, Singapore, Sri Lanka, United Arab Emirates, United Kingdom, United States, Vietnam

## Features

- AI/Machine Learning
- Activity Dashboard
- Alerts/Escalation
- Campaign Analytics
- Campaign Management Software
- Chatbot software
- Code-free Development
- Collaboration Tools
- Competitive Analysis
- Competitor Monitoring
- Customer Database
- Customer Engagement Software
- Customer Experience Management
- Customer Support Software
- Customizable Branding
- Customizable Reports
- Engagement Tracking
- Keyword Tracking
- Multi-Channel Communication
- Multi-Channel Data Collection
- Natural Language Processing
- Negative Feedback Management
- Post Scheduling
- Pre-Configured Bot
- Reporting/Analytics
- Response Management
- Sentiment Analysis
- Social Media Integration
- Third-Party Integrations
- Workflow Management Software

## Support Options

- FAQs/Forum

## Category

- [Social Media Management Software](https://www.capterra.in/directory/30939/social-media-management/software)

## Related Categories

- [Social Media Management Software](https://www.capterra.in/directory/30939/social-media-management/software)
- [Reputation Management Software](https://www.capterra.in/directory/30750/reputation-management/software)
- [Social Media Analytics Tools](https://www.capterra.in/directory/31655/social-media-analytics-tools/software)
- [Chatbot software](https://www.capterra.in/directory/32448/chatbot/software)
- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)

## Alternatives

1. [Sprout Social](https://www.capterra.in/software/121447/sprout-social) — 4.4/5 (608 reviews)
2. [Sprinklr](https://www.capterra.in/software/131274/sprinklr-platform) — 4.3/5 (91 reviews)
3. [Oktopost](https://www.capterra.in/software/131277/oktopost) — 4.5/5 (110 reviews)
4. [Agorapulse](https://www.capterra.in/software/123971/agorapulse) — 4.6/5 (713 reviews)
5. [Determ](https://www.capterra.in/software/154479/determ) — 4.4/5 (39 reviews)

## Reviews

### "Best ORM Platform" — 5.0/5

> **Sumeet** | *11 June 2021* | Gambling & Casinos | Recommendation rating: 10.0/10
> 
> **Pros**: Ticketing auto conversion from the social media negative comments
> 
> **Cons**: Auto replies not able to see the comments on actual comments
> 
> It's very good for us as app company we got to know about our competitors

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### "ORM Done Right\!" — 5.0/5

> **Verified Reviewer** | *6 February 2020* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: Locobuzz as tool is a good platform for social listening and addressing customer issues. The software covers not only social media but also allows to scan the larger digital space. It integrates smoothly into your CRM systems and helps to build the response process efficiently. This is a big differentiation as a marketer.
> 
> **Cons**: The ride has been smooth over last 2 years
> 
> The team is very responsive. They try to keep new updates on the software and have various services that can bring a significant change in overall customer experience.

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### "All in one roof - CX management platform\!" — 3.0/5

> **Verified Reviewer** | *1 March 2023* | Financial Services Software | Recommendation rating: 7.0/10
> 
> **Pros**: The new update is much friendlier than previous in terms of playing around the dashboard \& for in-depth analysis. In terms of the tech, the software has been quick \& fast in terms of crawling mentions on real time basis. The auto tagging system in place has helped the ORM team so much.
> 
> **Cons**: With respect to the listening module, the old updates were inefficient in terms of deep diving into sentiments \& finding the trigger point. About engagement module, the dashboard should display the top line basic metrics that any brand or marketer would require.
> 
> \- Sentiment Analysis - Helped in finding multiple talking points around topics \& driving actionable takeaways from the same- Alert Management - Quick alerts across different pocs helped them take actions effectively- ORM - Auto bucketing \& effective response management that improved the TAT \& response rate

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### "A Good Product" — 4.0/5

> **Verified Reviewer** | *19 February 2020* | Banking | Recommendation rating: 8.0/10
> 
> **Pros**: The platform is a single point of contact between the user and the social channels.
> 
> **Cons**: The URLs cannot be tracked and posting on certain platforms (Google Maps) is tricky.
> 
> Overall the platform is robust and is getting better over time.

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### "User Friendly and data enriched tool for customer study" — 5.0/5

> **monika** | *31 May 2019* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: Its customization option as per requirement, Real time visualization, Reporting, data extraction and its DIY dashboards for the ease, understanding  the digital chatter across all platforms with easy and clean reports, very cooperative staff and hardworking agents.
> 
> **Cons**: Influencer stream can be more streamlined, e commerce listening
> 
> We are using Locobuzz for our response management, competition analysis, category listening and to be updated about digital chatter of other competitors.

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## Links

- [View on Capterra](https://www.capterra.in/software/183967/locobuzz)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/183967/Locobuzz/> |
| en-AE | <https://www.capterra.ae/software/183967/locobuzz> |
| en-AU | <https://www.capterra.com.au/software/183967/locobuzz> |
| en-CA | <https://www.capterra.ca/software/183967/locobuzz> |
| en-GB | <https://www.capterra.co.uk/software/183967/locobuzz> |
| en-IE | <https://www.capterra.ie/software/183967/locobuzz> |
| en-IL | <https://www.capterra.co.il/software/183967/locobuzz> |
| en-IN | <https://www.capterra.in/software/183967/locobuzz> |
| en-NZ | <https://www.capterra.co.nz/software/183967/locobuzz> |
| en-SG | <https://www.capterra.com.sg/software/183967/locobuzz> |
| en-ZA | <https://www.capterra.co.za/software/183967/locobuzz> |

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