---
description: Get information about OneDirect price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: OneDirect Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [OneDirect](/software/185209/onedirect)

# OneDirect

Canonical: https://www.capterra.in/software/185209/onedirect

> Single platform for service management, feedback, social care, telephony, and messaging.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses OneDirect?

Small to Large Enterprises benefit from our adaptable advanced omnichannel platform to enhance customer experience and build distinguished customer relationships.

## About the vendor

- **Company**: OneDirect
- **Founded**: 2009

## Commercial Context

- **Starting Price**: ₹1,000.00
- **Pricing model**: Per User
- **Pricing Details**: Pricing primarily depends on the solution implemented, channels, \& users.
- **Target Audience**: 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: India

## Features

- Alerts/Escalation
- Call Center Management
- Queue Management
- Surveys & Feedback

## Support Options

- 24/7 (Live rep)

## Category

- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)

## Alternatives

1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18768 reviews)
3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Links

- [View on Capterra](https://www.capterra.in/software/185209/onedirect)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/185209/OneDirect/> |
| en-AE | <https://www.capterra.ae/software/185209/onedirect> |
| en-AU | <https://www.capterra.com.au/software/185209/onedirect> |
| en-CA | <https://www.capterra.ca/software/185209/onedirect> |
| en-GB | <https://www.capterra.co.uk/software/185209/onedirect> |
| en-IE | <https://www.capterra.ie/software/185209/onedirect> |
| en-IL | <https://www.capterra.co.il/software/185209/onedirect> |
| en-IN | <https://www.capterra.in/software/185209/onedirect> |
| en-NZ | <https://www.capterra.co.nz/software/185209/onedirect> |
| en-SG | <https://www.capterra.com.sg/software/185209/onedirect> |
| en-ZA | <https://www.capterra.co.za/software/185209/onedirect> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra India","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"MH","postalCode":"400051","streetAddress":"Gartner India Research & Advisory Services Pvt. Ltd. Raheja Towers 2nd Floor C-30 G- Block Bandra East Mumbai 400051 India"},"description":"Capterra India helps businesses find the best software. With verified reviews, prices & features, our interactive tool makes software selection fast & easy.","email":"info.india@gartner.com","url":"https://www.capterra.in/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.in/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/@CapterraIndia"]},{"name":"OneDirect","description":"Leading customer experience management platform working with 100+ enterprise clients for service management, messaging, feedback and telephony. The platform is implemented across verticals like Retail, Government, BFSI, Online Commerce, Durables, Automotive, Aviation, Travel, Entertainment and many more.  Explore the myriad of benefits associated with our ever-evolving customer 360 platform.","url":"https://www.capterra.in/software/185209/onedirect","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/185209/onedirect#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"offers":{"price":"1000","@type":"Offer","priceCurrency":"INR"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.in/software/185209/onedirect#faqs","mainEntity":[{"name":"What Is OneDirect?","@type":"Question","acceptedAnswer":{"text":"Leading customer experience management platform working with 100+ enterprise clients for service management, messaging, feedback and telephony. The platform is implemented across verticals like Retail, Government, BFSI, Online Commerce, Durables, Automotive, Aviation, Travel, Entertainment and many more.Explore the myriad of benefits associated with our ever-evolving customer 360 platform.","@type":"Answer"}},{"name":"Who Uses OneDirect?","@type":"Question","acceptedAnswer":{"text":"Small to Large Enterprises benefit from our adaptable advanced omnichannel platform to enhance customer experience and build distinguished customer relationships.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"OneDirect","position":3,"item":"/software/185209/onedirect","@type":"ListItem"}],"@id":"https://www.capterra.in/software/185209/onedirect#breadcrumblist"}]}
</script>