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What Is RUN Powered by ADP?

Get what you need, when you need it, with industry-leading HR tools and services that make it easier to go all-in on your business. With the RUN Powered by ADP solution, you can process payroll from anywhere in minutes, and even put recurring payroll on autopilot. With RUN, you can stay ahead of state and federal tax laws and HR regulations with automatic updates covering all 50 states. Also get more peace of mind with 24/7 support from certified payroll experts.

Who Uses RUN Powered by ADP?

As a small business owner, you’re managing more than ever, and with less time to get it all done. The RUN payroll & HR platform can help free you up to focus on driving your business forward.

RUN Powered by ADP Software - The all new RUN's dashboard offers easy access to your recent payrolls, search bar and upcoming to-dos.
RUN Powered by ADP Software - Easily input your staff's hours, confirm their salary amount and PTO
RUN Powered by ADP Software - As soon as your payroll is confirmed, you'll have immediate access to your payroll information and reports.
RUN Powered by ADP Software - Safely and securely process your payroll on the go when you want, where you want with the RUN Powered by ADP mobile app
RUN Powered by ADP Software - Give your employees instant access to their pay, time off and personal information with the ADP mobile app.

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RUN Powered by ADP Reviews for Indian Users

Average score

Overall
4.5
Ease of Use
4.4
Customer Service Software
4.3
Features
4.4
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Jordan
Jordan
Secretary General in US
Verified LinkedIn User
Logistics & Supply Chain, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent Company

2.0 2 years ago

Comments: Excellent. [sensitive content hidden] made the process easy and was involved with every step of our integration.

Pros:

I have used ADP on and off with companies I have owned or been an officer of since 1997. The company and the people who work here are knowledgeable and good people to work with.

Cons:

The software is not well put together and doesn't flow naturally. Additionally, screens will freeze on you and you will have to start over.

Joyce
Owner in US
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

ADP is easy and simple to use

5.0 8 months ago

Comments: I feel confident in ADP as a company. As i have know about them for a very long time. Since at least 1980 in Syosset NY. Long story short, I have seen them grow over the years and i know how things are run there. They have been around a long long time and have only grown with time. So i have the utmost respect and confidence in ADP as a company.

Pros:

Customer service is spot on. I always can get help when i need it and i get to speak to a human being. I like the ease of inputting information and feel like they actually care.

Cons:

Just a little pricey. But i feel confident that i always have help. As a small business owner in NY we just pay so much for everything. But as a service in NY i get that it is a cost to run a business. Our payroll is our whole business. We do our best to save on costs but its not easy.

ADP Response

4 months ago

Thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about price has been shared internally.   -Your RUN Team

Edgar
Edgar
president in US
Verified LinkedIn User
Construction software, 11–50 Employees
Used the Software for: Free Trial
Reviewer Source
Source: GetApp

NO COMUNICATION, DISRESPECTFUL

1.0 10 months ago

Pros:

nothing!! i suggest to run away from adp asap!! no customer support at all.

Cons:

they Dont comunicate with customers, the have a sales team that wont reply to emails or take for ever to reach back about key problems or issues, i was a customer for adp in the roll, platform and was changing to run from adp, all of sudden my account was terminated with no explanation what so ever, for a whole week i was trying to reach support to see where my account was, they never gave me answers nothing, that is was in implementation, reach out to that department and they said it was terminated because i didnt run payroll!! omg how can we run payroll if we where never notified that it was ready to do so!! no sense then, the only thing they can say am really sorry sir, we are sorry sir, we will have the sales person manager reach out to you then again they never do!!!

ADP Response

9 months ago

Edgar, we apologize for any frustrations you're experiencing with the service, but we're committed to helping you get the most out of RUN. A member of our team will be reaching out to follow up. Your feedback is very important to us here at ADP, so we thank you for the review.   -Your RUN Team

Christian
HR Rep in US
Wholesale, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

ADP Run Review

3.0 3 months ago

Comments: Poor experience but still gets the job done with processing payroll

Pros:

Run has the basics in processing payroll

Cons:

There were many features in RUN that were suboptimal or that just didn't work at all. Their support teams were horrendous.

Owen
HR Manager in US
Construction software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Good service, but expensive

4.0 9 months ago

Pros:

Overall, I'm satisfied with the ADP payroll service. I've used many of the payroll services on the market (ADP, Paycheck, Heartland, Patriot). I think ADP is one of the better ones. The reporting interface is super easy to use, and their direct deposit is the best among competitors. By that, I mean the required deposit dates, in order to make payroll processing, you just need 1 day in advance to get the money ready in your account, everyone else need minimum 3 days.

Cons:

One of the pricer options among competitors. I ran weekly payroll for 8 - 10 employees, with a big discount, it costs me about $75-$90 per payroll. in comparison, Patriot only costs around $65 per month (4-5 payrolls)! One other thing to consider is (this is true to all payroll service companies), that your salesperson probably won't be there for too long, other words, once they sign you up, they will pretty much disappear, good luck getting any support from them, every time you ask for help, they'll just refer to customer service 800 number. it makes you feel like, you're on your own.

ADP Response

4 months ago

Thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about Pricing and Sales Support has been shared internally.   -Your RUN Team

Jan
Bookkeeper in US
Food Production, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

ADP Run User

5.0 last year

Comments: Overall experience is a very positive one. It does everything I need to make running payroll easy for me.

Pros:

I love the chat feature. If I ever need anything they are always there to help. Paid Time Off tracking is very useful.

Cons:

There is nothing that really that I can think of that I don't like.

ADP Response

last year

Jan, Thank you for your review of RUN. We love hearing that RUN delivers for you. We strive to add value through our services and give you time to focus on your day-to-day business. -Your RUN Team

Ciera
Director of Operations in US
Education Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

ADP will save you time and money!

5.0 last year

Comments: We love ADP. There are not many times we need customer support so that doesn’t keep us from continuing this product.

Pros:

I love the payroll reminders and the ability to update employees in real time.

Cons:

Often times the customer service is really backed up and you experience long wait times.

ADP Response

9 months ago

Ciera, thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about service wait time has been shared internally.   -Your RUN Team

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Good solution but consider other options

5.0 9 months ago

Pros:

I found it easy to sign up for and get help from the sales representative

Cons:

Once I signed up and used it for a few months, I found it a bit complex. After using a different tool for payroll, I think ADP has a chance to improve their user interface and make it easier for business owners to understand payroll and taxes

ADP Response

4 months ago

Hello, we apologize for any frustrations with our product, but we're committed to helping you get the most out of RUN.    Your contact and account information is not available via this posting, however, our RUN Team would appreciate the opportunity to connect with you to address your concerns. We do look forward to hearing from you.    Your feedback is very important to us here at ADP so we thank you for the review.   -Your RUN Team

Stanisha
Nurse Practitioner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great software

5.0 6 months ago

Comments: I have had a great experience so far. I have been using ADP for 2 years and will continue.

Pros:

The ease of setting up payroll and my account executive is very responsive.

Cons:

The cost went up by $10 a month when I cancelled the 401K plan

Yu-fen
Owner in US
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Bad customer service

1.0 10 months ago

Comments: Terrible. Never want to use the service!

Pros:

It sounds very easy to use the app, but it’s too many requests for the approval.

Cons:

Payment (banking) and account set up are different teams, plus the customer service is different team….they don’t work with each other.

ADP Response

9 months ago

Yu-fen, we apologize for any frustrations you're experiencing with the service, but we're committed to helping you get the most out of RUN. A member of our team will be reaching out to follow up. Your feedback is very important to us here at ADP, so we thank you for the review.   -Your RUN Team

Rosemary
HR Manager in US
Research, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Mostly Easy to Use

4.0 2 years ago

Comments: Helping us keep in compliance with State law.

Pros:

Timekeeping feature is a great timesaver.

Cons:

There are still glitches with changing employee status (say from contractor to full time employee) Have had to call the help desk EVERY time I do this.

Hannah
Director of Operations in US
Construction software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Huge time saver

5.0 2 years ago

Pros:

The ability to run payroll quickly and easily was a huge draw. The biggest benefit is the knowledge that we are compliant with all of the ever changing tax requirements. All of our taxes are paid automatically which is also a huge time saver. I'm excited to see how it helps with year-end reporting.

Cons:

Integration with the desktop version of Sage 50 was a little cumbersome. It works, but doesn't import the data in the way that we were used to. It's just fine, but not perfect. Setup happened at the end of a quarter and took a little bit too much back and forth to get working properly. Support wait times were unusually high.

Melody
Owner in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Quit ADP because of their "security"

2.0 5 years ago

Comments: So, when I decided to leave ADP, they didn't file my quarter 1 even though I changed right at the end of quarter 1. Thus resulting in my filings being late, late fines, headaches, etc. I would not recommend ADP to anyone I care about.

Pros:

ADP has some positives. Their customer service is always polite and helpful. Otherwise, hard for me to say much positive.

Cons:

ADP must be the only software company in the world that hasn't resolved what is a very simple issue. If one of my employees forgot their password and could not log in to see their paystubs, I, the administrator, had to call ADP to get it resolved. Their is no option for employees to call customer service themselves to fix it. ADP always stated that this was for "security reasons," which I find hard to believe, as every other company has figured this out. I kept ranting at them and finally they gave me a code to give to any employee that was locked out to prove they had permission to see their paystubs. Next time it happened, I gave the code to the employee, and ADP still called me to make sure they had permission. That was the last straw! I am a business owner and administrator, my time is too valuable to be calling them all the time when this is absolutely resolvable.

ADP Response

5 years ago

Melody, We apologize for your frustrations with your experience during your time with us. Security is front and center in what we do to ensure the safety of your company and your employee's data. Your feedback is very important to us here at ADP so we thank you for the review. The RUN Powered by ADP? Team

Roxanne
Executive Director in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Doing payroll in ADP in VERY easy!

5.0 4 years ago

Comments: Since I didn't do payroll before I started working at my current position, I feel that it is fairly easy to use. If I can learn to use it, anyone can.

Pros:

I like the ease of running all of the reports and that most of the ones you need are listed as standard reports. They also prepared PPP loan reports as standard reports to make your life easier.

Cons:

I don't like that when you have to divide salary employees into different accounts that it only keeps the first amount you put in. You have to manually add the other amounts every time.

ADP Response

4 years ago

Roxanne, We thank you for your review of RUN Powered by ADP? and couldn't be happier to hear that our product delivers for you. Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you. -Your RUN Powered by ADP? Team

Magie
Owner in US
Consumer Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Ease of use is the Best feature

5.0 last year

Comments: I would highly recommend it for ease of use! It’s one of the easiest programs to use and is employee friendly

Pros:

I love how easy it is to use! You can do the onboarding or have your employee do it! I have looked at other, cheaper options but this system is really a no brainer!

Cons:

If you have questions the customer service Dept is not great! Overall I find ADP to be lacking in the customer service area! I reach out to other school owners who use ADP for help, for the few times I’ve had questions or concerns

ADP Response

last year

Maggie, Thank you for your review. We love hearing that our product delivers for you. We strive to offer the best possible experience for our clients, and your feedback about service has been shared internally. -Your RUN Team

Rhonda
Executive Director in US
Religious Institutions, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Easy to Use for Small Start Ups

5.0 last year

Comments: Starting my own non-profit, I was looking for ease of use to run payroll and submit taxes. There is so much to figure out when starting up and taxes and payroll seemed overwhelming to me. However, this has Run ADP has made this all a 5 minute part of my month. And, I have no stress that I am in compliance. I thought ADP was only for large companies, but well worth the investment to save me lots of time.

Pros:

The best part of ADP is the real live person you can call to get help in setting up and with any questions.

Cons:

I got a lot of follow up sales calls for other aspects, but told them no, but kept receiving the calls.

ADP Response

last year

Rhonda, thank you for your review of RUN Powered by ADP®. We love hearing that our product delivers for you. Adding value through our services and giving you time back into your day through our products is truly what we strive for and we are pleased to hear that has been the experience for you. -Your RUN Team

Robert
AP AR in US
Real Estate, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

my opinion 2

5.0 last year

Comments: adp paying our payroll taxes is a task taken out of our hands and is done correctly and cost very little.

Pros:

easy for employees to see their hours and pay stubs. very easy to set up new employees in their system and have things work the first time.

Cons:

app sometimes does not work so employees can not clock in or out. this then has to be corrected by admin so it adds extra work for them when things lock up

Tom
Vice President in US
Construction software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Run ADP - Payroll Review

5.0 2 years ago

Pros:

Worked consistently. Very low downtime. Transactions and reporting were smooth and convenient/

Cons:

The customer support for worker’s compensation, 401k, and payroll issues was less than stellar. Wait times from hours to days were common. Workers comp support was horrendous.

Cindy
Office Manager in US
Real Estate, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Run Powered by ADP

5.0 3 years ago

Pros:

Run is very easy to use and is great for smaller companies. You are even able to work with your specialist to get WC insurance set up on your platform, but of course for an additional cost. It also integrates with a time clock portal to import your hourly employees, hours, including overtime.

Cons:

We have not had any issues when using this platform.

ADP Response

3 years ago

Cindy, Thank you for taking the time to post this review of RUN Powered by ADP®. How wonderful to hear that RUN® provides you with the information and access you require at your fingertips, empowering you to focus on your business! We appreciate your valuable insights! -Your RUN Powered by ADP® Team

Sheila
Office Manager in US
Architecture & Planning, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Run Powered by ADP is great online software for busy office managers

5.0 2 years ago

Comments: Excellent resource for busy office managers / HR professionals. Keeps me on track and on time.

Pros:

The graphs, calendars, and reminders make it easy to stay organized. Easy payroll and W-2s. Direct deposit. Paperless. Onboarding and offboarding employees accurately. Vacation/leave tracking.

Cons:

I haven't had any problems using this software. And it's online, so if I need to run payroll while I'm away from the office, I can still do that.

Kara
Director of Finance in US
Religious Institutions, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Great Payroll System

5.0 2 years ago

Pros:

Easy to use to pay employees or contractors via direct deposit, they file all the important reports and make sure taxes are taken out and filed as well.

Cons:

Sometimes the system can be glitchy and difficult to set up new states.

Jillian
Office Manager in US
Accounting Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Run Powered By ADP Is So Easy To Use!

5.0 5 years ago

Comments: I save so much more time using RUN by ADP for payroll and employee management. It takes a lot off of my plate and the fact that I can access it from anywhere is a wonderful bonus. The app works so well on my phone that I've processed payroll while out of town many times with no trouble at all. Payroll should be quick, simple, accessible and ADP RUN delivers on all of those needs.

Pros:

The ADP Run payroll platform has been making my life as an office manager easier since 2011. I recommend it to anyone asking about payroll platforms and I hope my office never changes. There are so many behind the scenes things that RUN does for you, like the pesky calculations to see which part-time employees qualify as full-time and have to be counted for the ACA insurance requirements. Done! ADP does that time equivalency for you! State new-hire reporting? ADP does that for you too. Entering employees and processing payroll is a breeze! The payroll reports are thorough and the W-2 processing and mailing is all done by them as well. If you haven't used ADP before then do yourself a favor and call them, you won't regret it.

Cons:

My main complaint would be on the employee side of the software. Employees can access their paycheck stubs through a platform called Employee Access. I like that it's available and I can manage it on the RUN side but sometimes the website is buggy. The employees say the app on their phones works better than the website. So you will have to reset passwords at times. I hope ADP addresses the glitches with that website.

ADP Response

5 years ago

Jillian, Thank you for your feedback on RUN Powered by ADP?! We are happy to hear that RUN? offers you features and functionality that are easy to use and efficient, especially when on the go! I have passed along your product feedback in regards to Employee Access, would like to hear more detail on the website issues your employees experienced. We value your long standing relationship and appreciate you taking the time to provide these insights on your experience! - Your RUN Powered by ADP? Team

Carrie
CFO in Germany
Automotive, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

RUN is a good platform for a global company, easy to use, cost effective & great customer support.

4.0 7 years ago

Comments: Piece of mind that Payroll is done correctly and timely and that our company is compliant with tax & government agencies.

Pros:

Scalability, portability, reliability, ease of use, security, reporting & customer support are the most valued features when it comes to RUN powered by ADP. Our payrolls can grow or shrink very rapidly. This platform allows us to quickly transition our staff size & allows an international team to onboard, process payroll and terminate employees easily & efficiently. We can work anywhere that there is an internet connection & can focus on our core business and rely on ADP to handle taxes and garnishments. The application is well organized & easy to navigate. Security has greatly improved empowering employees & administrators. Central database is secure while always at my finger tips. Standard reporting & Adhoc reporting features are great! Customer Support deserves lots of credit - they are helpful, professional & supported us with difficult HR & technical questions passing along problems & ideas effectively. Finally, ADP has listened to suggestions & continuosly improved its software since 2010.

Cons:

There are two items that I like the least about this software. They are both related. Most important is the lack of a feature allowing us to import our payroll data into the "Payroll Task". When we grow it is very time consuming & cumbersome to key in all the data. A feature to import the payroll data would be fantastic! I do not want to go to another platform, which allows the data from the proprietary Time Tracking software to be imported. ADP has tried to sell me this but RUN is perfect for us - just the payroll processing is more cumbersome when under time crunch & when we have lots of employees working different shifts, at different rates, with OT, double time, etc. Second point is the capability of a payroll administrator being able to input/review/edit the data in the Payroll Task & save it. Should not be able to add or delete the Task and not be able to RUN the task (impound the bank). But my team could help out in different time zones if this 2nd feature would be implemented.

Ashley
Ashley
Administration/ITSpecialist in US
Human Resources Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

RUN Powered by ADP Review

4.0 6 years ago

Comments: Overall I like ADP because it is a whole lot easier than the old way of doing things and it a lot easier than our other system. There are some quirks with it and it could stand to be a bit more modernized, but even still its a decent service that offers a lot of neat things that can be extremely useful.

Pros:

As an employee I liked being able to log in and view my W-2s quickly as well as the employee handbook and PTO. As a person who also runs the payroll its nice being able to see an excel type form of all the employees across the board. I like being alerted when money is coming out so I know exactly whats going on especially since the funds came out earlier than what I thought. There is also a nice break down of everything. I like the idea of having all the employee perks that can be added on and will maybe be implementing more in the future. Lastly I liked being able to change some of the other employees banking information without too much of a hassle. There were 2 employees that changed banks shortly after getting ADP and requested their direct deposits go to their new banks and I assumed it would be a hassle to get them set up again, but it was pretty easy.

Cons:

It took some time and frustration to set it up and even still its not fully functional as far as the perks that are promised with the service. We have the vendor discounts at different restaurants and stores as well as a retirement plan, but it took a bit of time to set it up because the rep that was assisting us couldn't get through to the customer service. Another thing I was not expecting was that the money was being withdrawn the night before the actual payday. I'm not sure if that is an ADP thing or just how things work sometimes as this is the first time I've run payroll. It was also frustrating having to log into multiple services. As an employee and then to run payroll. I set up 2 log ins, but I feel like if you are an employee running payroll everything should be in 1 space.

Raul
Office Manager in El Salvador
Utilities, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

RUN - ADP Review

5.0 2 years ago

Comments: The software is easy to use, you can run payrol without any issues. You can add employees by yourself or send them a link for them to do the process by themselves.

Pros:

The fact that the software sends reminders that you need to run payrol and gives you advises on how to do it.

Cons:

Reports - In my personal opinion, if you need to get a specific report, you can find it but you'll need to look for it for a few minutes.