--- description: Get information about HelpDesk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.in/software/185973/helpdesk Page: 1 / 8\ Next: [Next page](https://www.capterra.in/software/185973/helpdesk?page=2) > HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. > > Verdict: Rated **4.6/5** by 180 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpDesk? From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 180 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: $29.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Alerts/Escalation - Assignment Management - Automated Routing - CRM Software - CSAT Survey Structure - Call Center Management - Collaboration Tools - Complaint Monitoring - Content Management Software (CMS) - Conversation Intelligence - Customer Database - Customer Experience Management - Customer History - Customer Segmentation - Customizable Forms - Customizable Templates - Dashboard Software - Data Security - Email Management Software - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Issue Auditing - Issue Tracking Software - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - NPS Survey Structure - Personalization Software - Prioritization - Process/Workflow Automation - Queue Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management Software - Template Management - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Management Software ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) - [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3428 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18782 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1782 reviews) 5. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "Scam company" — 1.0/5 > **Neel** | *18 March 2026* | Computer Games | Recommendation rating: 0.0/10 > > **Pros**: Overall ui interface and everything's is good and works perfectly fine except they don't have a mobile app > > **Cons**: There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they still charged me when the trial period ended and told me that I had to contact them to deactivate the subscription this even means they might had kept me charging for the services which they have blocked for every month until and unless I would have contacted their support and they are now not even refunding me the amount they charged for the subscription after the trial period ended for the services which they have blocked on their end for ke > > Very bad avoid at all cost complete scam company and least bothered live support they won't help you for any problems ----- ### "One Stop Solution for Ticket Management" — 4.0/5 > **Robiulawal** | *26 June 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Ease of integrations and workflow automations. Ticket life cycle is simple and understandable for agents > > **Cons**: User interface is bit sluggish, not much customization option in analytics. Exports can improve a bit. > > I find helpdesk to be a perfect tool for ticketing automations, interface can improve, analytics can improve. ----- ### "Helpdesk provides a fantastic experience as compared to other similar products." — 5.0/5 > **Deepak** | *11 November 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: In a help desk, I prefer the filter option because it helps separate tickets effectively. > > **Cons**: Sometime it does not show an exact number of tickets in a folder because of a technical glitch. > > Working in a help desk provides a fantastic experience for engaging with customers ----- ### "HelpDesk= Helpful" — 4.0/5 > **Jessica** | *5 August 2024* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: I do like the ease of functionality. It is pretty straight forward to use. > > **Cons**: It can be kind of slow, and harder to train people on. > > Super useful tool when working in customer service ----- ### "HelpDesk has great potential to help our workflow\!" — 4.0/5 > **Emmanuel** | *19 September 2025* | Religious Institutions | Recommendation rating: 5.0/10 > > **Pros**: I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services. It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks. > > **Cons**: I do wish that helpdesk had better/deeper integration with chatbot. I wish that tags were connected with livechat, and that we could more easily find transcripts from tickets so we can get a fuller picture of a visitor's experience and questions. Creating more fluid tickets that can be updated based on multiple interactions from our website would be a major bonus. We would like to have more AI options and more customizable AI features in how it could respond to common questions. With the move to text.com as one app for all the services, there are still many features missing that we found helpful, especially to be able to customize views with filters. Please bring that back\! > > We liked the LiveChat tickets, and did not have a need for many of the extra features that are in helpdesk, but for what it offers, we have benefitted. We are looking forward to the features that have not carried over to the new version to be added again\! ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.in/software/185973/helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/185973/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data