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description: Get information about Incident IQ price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: Incident IQ Price, Features, Reviews & Ratings - Capterra India
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# Incident IQ

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> The Incident IQ platform has revolutionized how school districts manage help desk ticketing, asset management, and maintenance work.
> 
> Verdict: Rated **4.6/5** by 42 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Incident IQ?

We aim to help K-12 IT leaders, HR managers, Facility teams, and staff optimize their workflows.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 42 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Incident IQ

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Pricing is based on a school district's student enrollment.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking Software
- Audit Trail
- Automated Routing
- Barcode/Ticket Scanning
- Check-in/Check-out
- Classroom Management Software
- Contract/License Management
- Customer Database
- Document Management Software
- Equipment Management
- Facility Asset Management
- Fixed Asset Management Software
- Inventory Control Software
- Inventory Management Software
- Macros/Templated Responses
- Maintenance Management Software
- Maintenance Scheduling
- Mobile Access
- Multi-Channel Communication
- Online Calendar
- Online Payments
- Order Management Software
- Parent Portal
- Parent/Student Portal
- Preventive Maintenance Software
- Prioritization
- Purchase Order Management
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service History
- Service Level Agreement (SLA) Management
- Student Management
- Technician Management
- Third-Party Integrations
- User Management
- Vendor Management Software
- Work Order Management
- Workflow Management Software

## Integrations (39 total)

- ASPEN
- Aeries SIS
- Blackbaud CRM
- Carnegie Learning
- Chrome Remote Desktop
- ClassDojo
- ClassLink
- Duolingo
- EV Reach
- FileWave
- Follett Destiny Resource Manager
- Freckle
- Gradelink
- Infinite Campus SIS
- Jamf Pro

... and 24 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)
- [Work Order Software](https://www.capterra.in/directory/30785/work-order/software)
- [Asset Tracking Software](https://www.capterra.in/directory/30837/asset-tracking/software)
- [CMMS Software](https://www.capterra.in/directory/30032/cmms/software)
- [Maintenance Management Software](https://www.capterra.in/directory/30058/maintenance-management/software)

## Alternatives

1. [Google Classroom](https://www.capterra.in/software/186631/google-classroom) — 4.6/5 (2893 reviews)
2. [iGradePlus](https://www.capterra.in/software/121762/igradeplus) — 4.7/5 (428 reviews)
3. [Alma SIS](https://www.capterra.in/software/133283/alma) — 4.6/5 (450 reviews)
4. [Canvas](https://www.capterra.in/software/127214/canvas) — 4.6/5 (4309 reviews)
5. [eSkooly](https://www.capterra.in/software/183101/eskooly) — 4.4/5 (143 reviews)

## Reviews

### "Good product but very unresponsive to customer feedback" — 4.0/5

> **Rick** | *9 March 2026* | Education Management | Recommendation rating: 7.0/10
> 
> **Pros**: The user interface for technicians is very easy to use, and it has a good way for us to document the work we have completed, who did it and when. The integration of the asset database with the ticketing system is very helpful.
> 
> **Cons**: It lacks a useable method for finding old tickets. It is possible to use their "filter" feature to narrow things down somewhat, but the problem description field cannot be used, which is where the relevant data in a tickets is usually located. Their "search" tool (separate from the filter tool) is not smart at all. You can only enter a word or text string, no date, location, etc. The results come up in random order, so you can't even look through the long list of irrelevant results by date or building, etc.

We, along with others, have brought this to the attention of Incident IQ, but they seem to have their own agenda and do not listen to the basic, everyday needs of their users.
> 
> The product is overall quite good, aside from the inability to search our thousands of past support tickets. The company executives seem to have their own agenda and do not listen to the basic, everyday needs of their customers. I once managed to get a promise from them to prioritize a fix to the search tool, but then they changed their priorities without informing us. They are now two months beyond their promised release date, and they have not provided any hope of when it will be worked on, despite me asking.

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### "IIQ is saving us time and money." — 5.0/5

> **Jacob** | *1 October 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use. Super simple to set up for the organization. Streamlined interface. Ease of importing users and inventory into the system. Customer support.
> 
> **Cons**: I have not found a single thing that I do not like about this product since using it.
> 
> It has been incredible. The overall product is wonderful. It has saved so much time with our team since using it. It is super simple to use.

-----

### "Critical database and document management platform" — 4.0/5

> **James** | *7 August 2023* | Marketing & Advertising | Recommendation rating: 9.0/10
> 
> **Pros**: This is the most reliable tool for employee database configurations and performance tracking. It has secure document governance tool that protects individual member information. The self-service portal saves time and cost of registration for new employees.
> 
> **Cons**: Incident IQ has not failed us since we deployed it. It has maintained substantial performance throughout.
> 
> It keeps our team members updated on all organization matters. It provides effective information on performance and individual contribution of all the company employees.

-----

### "IIQ for Ed" — 4.0/5

> **Daniel** | *24 June 2022* | Education Management | Recommendation rating: 8.0/10
> 
> **Pros**: It's easy to use and I love the ability to track devices and keep pace with tickets. Being able to pick up a device and scan it to see where it is along the repair route is extremely helpful since we have a department where we share responsibilities for repairs and resets.
> 
> **Cons**: The app is the only piece that really needs improvement, it's not intuitive and won't give all the same information that the full desktop program will.
> 
> IIQ is wonderful for helping us track devices and tickets. It also helps us with our parts ordering since we can now add parts into the tickets as we use them, which greatly helps us keep our inventory up to date and stocked.

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### "A great option for School Districts of many sizes." — 4.0/5

> **Elliston** | *30 March 2023* | Primary/Secondary Education | Recommendation rating: 7.0/10
> 
> **Pros**: It was easy to get started, even from ground zeroThe web interface is always improving and works well Asset search works well, and extends some google admin functionality by bringing multiple data points into one page.User adoption was very high, most people figured it out without issue.They are very open to community feedback, and always are quick to respond there.
> 
> **Cons**: The mobile app is extremely buggy and barely functionsSome features seem to be built around an perfect world scenario.Slow to implement user feedbackSome updates have stripped away features in exchange of simplicity.Ticketing system for contacting support is confusing and easy to mix up with in-district tickets.

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## Links

- [View on Capterra](https://www.capterra.in/software/186247/incident-iq)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/186247/Incident-IQ/> |
| en-AE | <https://www.capterra.ae/software/186247/incident-iq> |
| en-AU | <https://www.capterra.com.au/software/186247/incident-iq> |
| en-CA | <https://www.capterra.ca/software/186247/incident-iq> |
| en-GB | <https://www.capterra.co.uk/software/186247/incident-iq> |
| en-IE | <https://www.capterra.ie/software/186247/incident-iq> |
| en-IL | <https://www.capterra.co.il/software/186247/incident-iq> |
| en-IN | <https://www.capterra.in/software/186247/incident-iq> |
| en-NZ | <https://www.capterra.co.nz/software/186247/incident-iq> |
| en-SG | <https://www.capterra.com.sg/software/186247/incident-iq> |
| en-ZA | <https://www.capterra.co.za/software/186247/incident-iq> |

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