---
description: Get information about Gainsight PX price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
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title: Gainsight PX Price, Features, Reviews & Ratings - Capterra India
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Breadcrumb: [Home](/) > [Digital Adoption Platform](/directory/31638/digital-adoption-platform/software) > [Gainsight PX](/software/188423/gainsight-px)

# Gainsight PX

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> Gainsight PXs Product Experience Platform empowers product owners with the tools necessary to create customer-centric products.
> 
> Verdict: Rated **4.0/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Gainsight PX?

Gainsight PXs Product Experience Platform empowers product owners with the tools to deeply understand user behavior, drive product adoption, and collect user feedback.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 7 Reviews |
| Ease of Use | 3.7/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Gainsight
- **Location**: Redwood City, US
- **Founded**: 2009

## Commercial Context

- **Starting Price**: $500.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: $500/month for 500 users
$1000/month for 1000 users
$1500/month for 1500 users
$2000/month for 2000+ users
Foe more details, contact Gainsight
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile)
- **Supported Languages**: English, Japanese
- **Available Countries**: Australia, Brazil, Canada, Japan, United States

## Features

- A/B Testing
- Alerts/Notifications
- Audience Targeting
- Behavior Tracking
- Behavioral Targeting
- Cohort Analysis
- Contextual Guidance
- Conversion Tracking
- Customer Experience Management
- Customer Segmentation
- Customizable Templates
- Data Import/Export
- Email Marketing Software
- Engagement Tracking
- Feedback Management
- Funnel Analysis
- In-App Events Tracking
- In-App Training
- Launch Management
- Prioritization
- Question Branching
- Real-Time Analytics
- Recommendations
- Reporting/Analytics
- Retention Tracking
- Self Service Tools
- Skip Logic
- Surveys & Feedback
- Task Progress Tracking
- URL Customization
- Usage Tracking/Analytics
- User Interaction Tracking
- User Journeys
- User Onboarding
- Website Personalization

## Integrations (27 total)

- Azuqua
- Boomi
- Gainsight CS
- Gmail
- Google Analytics 360
- HubSpot CRM
- Influitive
- Infor CRM
- Marketo Engage
- Microsoft Outlook
- MindTouch
- Mixpanel
- NetSuite
- Oracle CRM On Demand
- Pipedrive

... and 12 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Digital Adoption Platform](https://www.capterra.in/directory/31638/digital-adoption-platform/software)

## Related Categories

- [Digital Adoption Platform](https://www.capterra.in/directory/31638/digital-adoption-platform/software)
- [Web Analytics Software](https://www.capterra.in/directory/30073/web-analytics/software)
- [Survey Tools](https://www.capterra.in/directory/30092/survey/software)
- [Product Management Software](https://www.capterra.in/directory/30865/product-management/software)
- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)

## Alternatives

1. [Pendo](https://www.capterra.in/software/151951/pendo-platform) — 4.5/5 (238 reviews)
2. [Hotjar](https://www.capterra.in/software/163516/hotjar) — 4.6/5 (539 reviews)
3. [Userflow](https://www.capterra.in/software/219928/userflow) — 4.8/5 (14 reviews)
4. [Lucky Orange](https://www.capterra.in/software/150695/lucky-orange) — 4.7/5 (260 reviews)
5. [Heap](https://www.capterra.in/software/147216/heap) — 4.5/5 (42 reviews)

## Reviews

### "On the path to customer success" — 4.0/5

> **Ana** | *30 September 2022* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: We love every in app interaction, particularly banners, sliders, and tours. We also really like the engagement and survey analytics available. Overall, this is a fantastic solution that will help you serve your client base more effectively.
> 
> **Cons**: PX might be challenging to learn and master. It took us a while to master the product mapper and some of the other analytical tools. And we are still learning with the tutorials to gain insight on other/new ways the product can be used.
> 
> Being provided with more knowledge about our customer's behaviour is a fundamental strategic tool to 
understand our successes but also our failures. Gainsight PX helped us identify and map low engagement by customers, which translates into determining where customers needed assistance and what features must be improved.

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### "Great tool to track adoption\!" — 4.0/5

> **Maggie** | *8 August 2023* | Computer Software | Recommendation rating: 8.0/10
> 
> **Pros**: I love being able to view adoption by a client at the institution level. We work with higher education institutions, and we're able to see overall who is logging into the platform and who is using it through Gainsight PX. It helps us to find clients who aren't using the product so we can be proactive to help them\!
> 
> **Cons**: Gainsight is not super user friendly, and I wish it was easier to export data. Seeing users and such is great, but sometimes I just want a monthly email of the total users for a platform. That may be a thing that's available, but I haven't been able to figure it out on my own. I'm also just the end user, not the owner of the software.
> 
> The more I find in Gainsight PX, the more satisfaction I get\! I'm able to truly help our clients. The only thing is - I don't like having to find it.

-----

### "Gainsight PX Review" — 3.0/5

> **Nick** | *23 August 2023* | Higher Education Software | Recommendation rating: 2.0/10
> 
> **Pros**: I like the ability to track usage data of the products. To see who has been in the solution and how often.
> 
> **Cons**: When filtering to check usage data say, for a 30 day window, to have the number of times a user has logged in during that 30 day window. As opposed to seeing just the last time they were in the system and the total lifetime number of logins.

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### "Gainsight - a wonderful tool for your sales toolbelt" — 5.0/5

> **Trevor** | *25 June 2021* | Internet | Recommendation rating: 8.0/10
> 
> **Pros**: Rich and customizable account health scores that can be embedded in other sites like Salesforce. It’s a great product to organize your accounts and track progress and how to best service your customers.
> 
> **Cons**: I would prefer to have the site have separate Urls for each tab instead of it populating as you scroll down the page - it makes for latency issues at times.
> 
> Overall, this is a wonderful product and is super valuable for efficiency and effectiveness for serving your customer base.

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### "Gainsight Usage Review" — 4.0/5

> **Crystal** | *28 August 2023* | Education Management | Recommendation rating: 8.0/10
> 
> **Pros**: Love that I can find users of any campus and how many times they are coming into our different sites. Also like that I can make reports sent out to me on a cadence.
> 
> **Cons**: not the easiest to use when trying to learn how to use functions. multiple steps to just get to one thing.

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## Links

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