--- description: Get information about Custify price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Custify Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Custify](/software/190125/custify) # Custify Canonical: https://www.capterra.in/software/190125/custify Page: 1 / 6\ Next: [Next page](https://www.capterra.in/software/190125/custify?page=2) > Custify is designed for B2B SaaS businesses and enables them to reduce their churn and increase Customer Lifetime Value. > > Verdict: Rated **4.9/5** by 122 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Custify? B2B SaaS companies ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 122 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Custify - **Location**: Bucurest, Romania - **Founded**: 2017 ## Commercial Context - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Account Alerts - Account Management Software - Activity Dashboard - Activity Tracking - CSAT Survey Structure - Churn Management - Collaboration Tools - Customer Data Management - Customer Engagement Software - Customer Experience Management - Customer Journey Mapping - Customer Segmentation - Customizable Forms - Customizable Templates - Email Management Software - Engagement Tracking - Feedback Management - Health Score - Multi-Channel Communication - NPS Survey Structure - NPS of Customers - Onboarding Software - Performance Metrics - Process/Workflow Automation - Reporting/Analytics - Revenue Management Software - Sentiment Analysis - Survey/Poll Management - Task Management Software - Trend Analysis - Usage Tracking/Analytics - Visual Analytics ## Integrations (22 total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... and 7 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.in/directory/30541/customer-satisfaction/software) - [Customer Success Software](https://www.capterra.in/directory/30961/customer-success/software) - [Customer Retention Software](https://www.capterra.in/directory/34255/customer-retention/software) ## Alternatives 1. [Customerscore.io](https://www.capterra.in/software/1072389/Customerscore-io) — 4.8/5 (17 reviews) 2. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1782 reviews) 3. [Skalin](https://www.capterra.in/software/1018511/skalin) — 4.9/5 (55 reviews) 4. [monday CRM](https://www.capterra.in/software/1024614/monday-crm) — 4.7/5 (462 reviews) 5. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4079 reviews) ## Reviews ### "Customer Success Made Proactive" — 5.0/5 > **Deeksha** | *27 February 2026* | Staffing & Recruiting | Recommendation rating: 9.0/10 > > **Pros**: What I liked most about Custify is how it centralizes customer data and makes it genuinely actionable. The health score framework, playbooks, and automation help CSMs stay proactive instead of reactive, while the intuitive UI makes it easy to onboard both new and experienced team members. > > **Cons**: Initial setup can be time-consuming, particularly when defining health scores and playbooks from scratch. That said, once everything is set up, the day-to-day usage is smooth and efficient. ----- ### "Great product for Customer Success teams" — 5.0/5 > **Sabari** | *30 December 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Communication tracking, Account health score, easy to use > > **Cons**: Nothing that I can think of, everything works well > > Great experience overall, it’s a must need tool for customer success team ----- ### "Product that actually makes your work life easier" — 5.0/5 > **Prakash** | *19 December 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: The ease of use and Access to all information under one roof is a big boon > > **Cons**: There's nothing to dislike. Looking forward to more updates and enhancements > > Loving using it. No complains with it so far. ----- ### "Affordable platform to support your CSMs" — 4.0/5 > **Maggie** | *13 December 2024* | E-Learning | Recommendation rating: 7.0/10 > > **Pros**: Great customer support. Team is always available with a quick answer and it's easy to find a time to meet. Custify's playbooks have streamlined my workflow. > > **Cons**: The UX is a bit clunky, not always intuitive. Often what would be a simple task in another platform takes multiple clicks, or transferring between windows to complete which slows me down. > > Overall I feel like it's a good product for the price point and I can see that they are continually working to improve. They are very receptive to customer feedback. ----- ### "Great customer management platform" — 4.0/5 > **Kelly** | *15 November 2024* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Lots of great features such as health scores and playbooks to save time > > **Cons**: Sometimes we have issues with emails not sending / delayed sends > > Overall a really good system, does a lot of things all in one place and new features are being developed consistently. Great support team when needed. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.in/software/190125/custify?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/190125/custify) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data