---
description: Get information about Ipiphany price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Ipiphany Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Market Research Software](/directory/10041/market-research/software) > [Ipiphany](/software/192921/ipiphany)

# Ipiphany

Canonical: https://www.capterra.in/software/192921/ipiphany

> Ipiphany is an AI text analytics platform that turns unstructured customer feedback into themes, root causes, and actions to improve CX
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Ipiphany?

Suited for large enterprises in banking, insurance, utilities, and telco, as well as market research firms. Touchpoint Group is ISO 27001 certified, ensuring secure and compliant customer analytics.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Touchpoint Group
- **Founded**: 2001

## Commercial Context

- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: Fully customized plans \& packages are tailored to your business.
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States

## Features

- Benchmarking
- Dashboard Software
- Data Connectors
- Data Discovery Software
- Data Import/Export
- Data Visualization Software
- Performance Metrics
- Predictive Analytics Software
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Self Service Data Preparation
- Self-service Analytics
- Text Analysis Software
- Third-Party Integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Market Research Software](https://www.capterra.in/directory/10041/market-research/software)

## Related Categories

- [Market Research Software](https://www.capterra.in/directory/10041/market-research/software)
- [Marketing Analytics Software](https://www.capterra.in/directory/31018/marketing-analytics/software)
- [Artificial Intelligence Software](https://www.capterra.in/directory/30938/artificial-intelligence/software)
- [Qualitative Data Analysis Software](https://www.capterra.in/directory/31297/qualitative-data-analysis/software)
- [Data Analysis Software](https://www.capterra.in/directory/31077/data-analysis/software)

## Alternatives

1. [CleverX](https://www.capterra.in/software/1067268/CleverX) — 4.7/5 (101 reviews)
2. [Similarweb](https://www.capterra.in/software/148472/similarweb-pro) — 4.6/5 (251 reviews)
3. [Tremendous](https://www.capterra.in/software/197141/tremendous-rewards) — 4.8/5 (456 reviews)
4. [Make Opinion](https://www.capterra.in/software/1045620/make-opinion) — 4.8/5 (65 reviews)
5. [Semrush](https://www.capterra.in/software/151962/semrush) — 4.6/5 (2316 reviews)

## Reviews

### "Great experience with Ipiphanny" — 5.0/5

> **Sriram** | *21 August 2025* | Market Research Software | Recommendation rating: 10.0/10
> 
> **Pros**: Ipiphanny has transformed the way we work.
 
Faster turnaround – The time we spend creating the codes for the verbatims has reduced from 5 days to just a few hours, after an initial 2-hour setup.
 
Deeper analysis – Our analysis capability has grown tenfold. The team now spends more time drawing meaningful insights and supporting hypotheses, rather than merely sharing a few customer connections.
 
Remarkable versatility – Its adaptability across sectors makes it an invaluable tool in diverse contexts.
 
Thanks to \[sensitive content hidden\] , we are now able to do much more with customer voices, turning feedback into actionable strategies faster and with greater impact.
> 
> **Cons**: The pricing needs to be relooked at for the subcontinent market. It becomes a challenge for clients to test it out and look at the value it generates

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### "Excellent solution" — 5.0/5

> **Rob** | *22 July 2021* | Outsourcing/Offshoring | Recommendation rating: 10.0/10
> 
> **Pros**: The Ipiphany tool achieves a level of granularity and accuracy that enables the user to pin point useful insights with ease. The impact feature is particularly effective in helping to identify meaningful solutions.
Great support from the team too.
> 
> **Cons**: We experienced some issues with loading some public review data but these were quickly identified and rectified by the team at Ipiphany.
> 
> The tool has enabled us to develop a quality of insight for our clients with internal data that was simply not possible previously. The competitor benchmarking also provides actionable insights that can easily be translated to the bottom line. This is due to the incredible passionate team, all of which are a delight to work with.

## Links

- [View on Capterra](https://www.capterra.in/software/192921/ipiphany)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/192921/Ipiphany/> |
| en-AE | <https://www.capterra.ae/software/192921/ipiphany> |
| en-AU | <https://www.capterra.com.au/software/192921/ipiphany> |
| en-CA | <https://www.capterra.ca/software/192921/ipiphany> |
| en-GB | <https://www.capterra.co.uk/software/192921/ipiphany> |
| en-IE | <https://www.capterra.ie/software/192921/ipiphany> |
| en-IL | <https://www.capterra.co.il/software/192921/ipiphany> |
| en-IN | <https://www.capterra.in/software/192921/ipiphany> |
| en-NZ | <https://www.capterra.co.nz/software/192921/ipiphany> |
| en-SG | <https://www.capterra.com.sg/software/192921/ipiphany> |
| en-ZA | <https://www.capterra.co.za/software/192921/ipiphany> |

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