---
description: Get information about Observe.AI price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Observe.AI Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Observe.AI](/software/197952/observe-ai)

# Observe.AI

Canonical: https://www.capterra.in/software/197952/observe-ai

> Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Observe.AI?

Collections, BPOs, Financial, Insurance, Travel \& Hospitality, Retail, and Consumer Healthcare

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Observe.AI
- **Founded**: 2017

## Commercial Context

- **Pricing model**: Per Feature
- **Pricing Details**: Please contact Observe.AI for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Automatic Transcription
- Call Monitoring Software
- Call Recording Software
- Customer Experience Management
- Feedback Management
- Reporting/Analytics
- Sentiment Analysis
- Third-Party Integrations

## Integrations (17 total)

- 3CLogic
- 8x8 Contact Center
- Aircall
- Avaya UCaaS
- CallRail
- CxEngage
- Five9
- GENESYS
- Gladly
- LiveVox
- RingCentral Engage Voice
- Talkdesk
- Twilio
- UJET
- VICIdial

... and 2 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support

## Category

- [Call Center Software](https://www.capterra.in/directory/30007/call-center/software)

## Related Categories

- [Call Center Software](https://www.capterra.in/directory/30007/call-center/software)
- [Speech Analytics Software](https://www.capterra.in/directory/32258/speech-analytics/software)
- [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software)
- [Contact Center Quality Assurance software](https://www.capterra.in/directory/33415/contact-center-quality-assurance/software)
- [Customer Experience Software](https://www.capterra.in/directory/30671/customer-experience/software)

## Alternatives

1. [inconnect](https://www.capterra.in/software/164772/omnichannel) — 3.9/5 (19 reviews)
2. [CallMiner Eureka](https://www.capterra.in/software/130323/eureka) — 4.6/5 (5 reviews)
3. [Calabrio ONE](https://www.capterra.in/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews)
4. [OnviSource OmVista](https://www.capterra.in/software/92454/omvista) — 4.6/5 (5 reviews)
5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "It's That Good" — 5.0/5

> **Verified Reviewer** | *14 February 2021* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The speech analytics and capturing moments is truly game-changing. It's incredibly easy to set up and start using. The speech analytics is very accurate. If you use it correctly, this will pay for its self easily. Now that they have QM to grade agent calls it's even better. There reporting and analysis around call grading is also great for a newly released feature.
> 
> **Cons**: Reporting leaves a lot to be desired. There are really only single value charts and they don't display any comparisons. This makes it difficult to see trends with your calls. They also only support English and Spanish at this time.
> 
> Overall this is a great product and they are headed in the right direction. They still need to improve reporting and language support but they do a great job and making sure when they do release new products and features they do the right way.

-----

### "Great Product" — 4.0/5

> **Verified Reviewer** | *23 February 2021* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: I like how automated it is. I will score my calls with pre-defined moments and attributes I am looking for.
> 
> **Cons**: It is more pricey than other tools, and support is sometimes lacking.
> 
> Overall it is user-friendly, and integrates seamlessly.

-----

### "Observe AI Needs More Work" — 4.0/5

> **Renae** | *28 October 2021* | Telecommunications | Recommendation rating: 6.0/10
> 
> **Pros**: I like that its easy to find a call in it and provide coaching to an agent. I like that there are different ways to search for information within the application and also how its easy to follow along with the audio recording in the same application versus having to pull it from elsewhere.
> 
> **Cons**: I dont like that the speech portion doesnt match the audio being said at all. I feel this needs to be improved as well as the moments terminology, i wish it was more user friendly and easier to understand on how it applies to a call.
> 
> Im not fond of it but i feel with improvements on the main issues listed above it can be useful.

## Links

- [View on Capterra](https://www.capterra.in/software/197952/observe-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/197952/Observe-AI/> |
| en-AE | <https://www.capterra.ae/software/197952/observe-ai> |
| en-AU | <https://www.capterra.com.au/software/197952/observe-ai> |
| en-CA | <https://www.capterra.ca/software/197952/observe-ai> |
| en-GB | <https://www.capterra.co.uk/software/197952/observe-ai> |
| en-IE | <https://www.capterra.ie/software/197952/observe-ai> |
| en-IL | <https://www.capterra.co.il/software/197952/observe-ai> |
| en-IN | <https://www.capterra.in/software/197952/observe-ai> |
| en-NZ | <https://www.capterra.co.nz/software/197952/observe-ai> |
| en-SG | <https://www.capterra.com.sg/software/197952/observe-ai> |
| en-ZA | <https://www.capterra.co.za/software/197952/observe-ai> |
| fr | <https://www.capterra.fr/software/197952/observe-ai> |
| fr-BE | <https://fr.capterra.be/software/197952/observe-ai> |
| fr-CA | <https://fr.capterra.ca/software/197952/observe-ai> |
| fr-LU | <https://www.capterra.lu/software/197952/observe-ai> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra India","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"MH","postalCode":"400051","streetAddress":"Gartner India Research & Advisory Services Pvt. Ltd. Raheja Towers 2nd Floor C-30 G- Block Bandra East Mumbai 400051 India"},"description":"Capterra India helps businesses find the best software. With verified reviews, prices & features, our interactive tool makes software selection fast & easy.","email":"info.india@gartner.com","url":"https://www.capterra.in/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.in/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/@CapterraIndia"]},{"name":"Observe.AI","description":"Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.\n\nWith Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.\n\nTrusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8bc028b6-de64-4a71-a43a-5cccc60f28b9.png","url":"https://www.capterra.in/software/197952/observe-ai","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/197952/observe-ai#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":3},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.in/software/197952/observe-ai#faqs","mainEntity":[{"name":"What Is Observe.AI?","@type":"Question","acceptedAnswer":{"text":"Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.With Observe.AI, businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty.Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint.","@type":"Answer"}},{"name":"Who Uses Observe.AI?","@type":"Question","acceptedAnswer":{"text":"Collections, BPOs, Financial, Insurance, Travel & Hospitality, Retail, and Consumer Healthcare","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"Observe.AI","position":3,"item":"/software/197952/observe-ai","@type":"ListItem"}],"@id":"https://www.capterra.in/software/197952/observe-ai#breadcrumblist"}]}
</script>