--- description: Get information about HaloITSM price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HaloITSM Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [HaloITSM](/software/200140/haloitsm) # HaloITSM Canonical: https://www.capterra.in/software/200140/haloitsm Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/200140/haloitsm?page=2) > HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization. > > Verdict: Rated **4.7/5** by 43 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HaloITSM? Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 43 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Halo Service Solutions - **Founded**: 1994 ## Commercial Context - **Starting Price**: £45.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: • 10 users: £65/user/month (billed annually) • 25 users: £59/user/month (billed annually) • 50 users: £55/user/month (billed annually) • 100 users: £49/user/month (billed annually) • 200 users: £45/user/month (billed annually) • 500 users: £35/user/month (billed annually) A 15% discount is available for non-profit organizations and educational institutions. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Danish, Dutch, English, Estonian, French, German, Italian, Polish, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Lifecycle Management - Asset Tracking Software - Audit Management - Audit Trail - Automated Routing - Barcode/Ticket Scanning - CMDB Software - Change Management Software - Collaboration Tools - Communications Management - Compliance Management - Compliance Tracking - Configuration Management - Contract/License Management - Corrective and Preventive Actions (CAPA) - Cost Tracking - Customer Database - Customer Support Software - Data Visualization Software - Device Auto Discovery - IT Asset Management Software - IT Asset Tracking - Incident Management Software - Incident Reporting - Inventory Management Software - Investigation Management Software - Knowledge Base Management - Knowledge Management Software - License Management Software - Macros/Templated Responses - Multi-Channel Communication - On Call Scheduling - Problem Management - Real-Time Monitoring - Release Management - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Supplier Management - Surveys & Feedback - Task Management Software - Third-Party Integrations - Ticket Management - Workflow Management Software ... and 6 more features ## Integrations (42 total) - 3CX - AlertOps - AnyDesk - BeyondTrust Remote Support - ChatGPT - Cisco Jabber - ConnectWise Cybersecurity Management - Device42 - Dynamics 365 - Google Calendar - Google Workspace - Help Desk Migration - Jira - Kaseya BMS - Klips ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Asset Management Software](https://www.capterra.in/directory/30077/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.in/directory/30077/it-asset-management/software) - [IT Service Software](https://www.capterra.in/directory/30672/it-service/software) - [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.in/directory/31027/service-desk/software) - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (763 reviews) 4. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "A Great ITSM" — 5.0/5 > **Ash** | *25 June 2025* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: The best thing about HaloITSM is how flexible and customisable it is. It doesn't feel like you're being forced to work a certain way. Instead, you can build it around your team’s needs. The workflow automation is particularly strong. You can create really detailed processes that handle everything from ticket escalations and change approvals to custom email notifications. This has saved us loads of time and reduced manual errors. The interface is clean and easy to use, and almost every part of it can be adapted. Whether it’s custom fields, ticket types, dashboards, or email templates, you’ve got full control. We’ve used it to build out processes for things like new starter onboarding, change management, and even hardware stock tracking. Integrations have also been straightforward. We’ve hooked it into Power Automate and Teams with no major issues. It feels like a modern, well-thought-out platform designed for real-world IT teams. > > **Cons**: My biggest frustration with HaloITSM is the support documentation and training videos. While the platform itself is incredibly powerful and customisable, the official resources don’t always keep up. The documentation often lacks depth or real-world examples, and in some cases, it's either outdated or too vague to be useful for more complex setups. The video tutorials are quite basic and don’t cover the advanced functionality that a lot of admins are likely to use. I’ve found myself relying more on trial and error, community posts, or reaching out to support for clarification. For a platform with so much capability, better learning materials would really help new admins and speed up adoption across teams. > > Overall, I’m really happy with HaloITSM. It’s become a core part of how our IT team operates and has allowed us to build workflows and processes that actually reflect how we want to work. From managing tickets and automating approvals to handling changes and projects, it’s given us the flexibility to centralise everything in one place. The UI is intuitive, and once you've got the hang of it, the admin tools are powerful enough to manage everything without needing external dev support. We’ve already expanded it to other departments and will continue to roll it out further across the business. It’s also forming part of our wider IT strategy moving forward, with plans to use it for asset and procurement tracking. Despite a few niggles with documentation, it’s a platform I’d absolutely recommend to other IT teams looking for something modern, capable, and scalable. ----- ### "Halo ITSM review" — 4.0/5 > **Dom** | *13 May 2025* | Information Services | Recommendation rating: 6.0/10 > > **Pros**: Stable, robust and intuitive. Has a full range of features and a manageable learning curve to operate it. > > **Cons**: Billing feature doesn't do everything we need it to for things like pro-rata billing. > > Overall, my experience with HaloITSM is a positive one. ----- ### "An incredibly versatile platform to manage most workflows" — 5.0/5 > **Patrick** | *23 August 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: The customer support team is incredible and extremely helpful. The platform is very versatile and has provided lots of customizations we are needing. Tickets are easy to find and hand between teams. The platform is very stable without any strange interface issues found in our old ticketing system. > > **Cons**: The implementation is very complicated and since we hit a few snags things were delayed causing some features to not be implemented in time. > > This platform is much more versatile than we imagined. Their platform has so many options, settings, and possibilities that I wish we had gone through more training before the implementation. ----- ### "A simple tool to mange tickets and changes" — 5.0/5 > **Sandeep** | *26 April 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: - Ease of use. - Check users and agent details in the same page - Real time notifications - Asset management - Integrated KB - Launch chat or email with the user. > > **Cons**: Reporting / Analytics could be better for the agent. At the moment, we have to ask our Halo administrator. > > Very well pleased with using Halo day in and day out. ----- ### "Would Recommend" — 5.0/5 > **Ashley** | *30 January 2025* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: User friendly, easy to navigate, straight forward > > **Cons**: You kind of have to know where to click to see the newest tickets. > > It works great for what we need it for and it makes getting back to employees/ internal customer service so effective and efficient. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/200140/haloitsm?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/200140/haloitsm) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data