--- description: Get information about ProProfs Help Desk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ProProfs Help Desk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [ProProfs Help Desk](/software/200141/proprofs-help-desk) # ProProfs Help Desk Canonical: https://www.capterra.in/software/200141/proprofs-help-desk Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/200141/proprofs-help-desk?page=2) > From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues. > > Verdict: Rated **4.9/5** by 15 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ProProfs Help Desk? We serve companies of every sphere, whether your company is into marketing, healthcare, customer support, or any other industry. We also serve companies of all sizes, startups to large enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 15 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ProProfs - **Founded**: 2008 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Two tiers: a free single-user plan and a paid Team plan starting at $19.99 per user per month billed annually (equivalent to $239.88 per user per year). Pricing is per user with annual billing for the Team plan. A free trial is available and does not require a credit card. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: American Samoa, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Belgium, Belize, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Cook Islands, Costa Rica, Croatia and 75 more ## Features - Alerts/Escalation - Alerts/Notifications - Analytics - Automated Routing - Autoresponders - Chat/Messaging - Collaboration Tools - Customer Support Software - Customizable Branding - Dashboard Software - Knowledge Base Management - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Prioritization - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Shared Inboxes - Support Ticket Management - Surveys & Feedback - Third-Party Integrations ## Integrations (1 total) - ProProfs Chat ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.in/directory/31027/service-desk/software) - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) ## Alternatives 1. [JIRA Service Management](https://www.capterra.in/software/138769/jira-service-management) — 4.5/5 (779 reviews) 2. [HubSpot Service Hub](https://www.capterra.in/software/182476/hubspot-service-hub) — 4.4/5 (193 reviews) 3. [BOSSDesk](https://www.capterra.in/software/144825/boss-solutions) — 4.7/5 (145 reviews) 4. [TIKTING](https://www.capterra.in/software/1038612/tikting) (0 reviews) 5. [TeamSupport](https://www.capterra.in/software/87908/teamsupport) — 4.5/5 (850 reviews) ## Reviews ### "Simple tool that actually keeps our support team organized" — 5.0/5 > **Lisa** | *20 October 2026* | Human Resources Software | Recommendation rating: 4.0/10 > > **Pros**: Setting up ticket routing and automation didn't take long, and I don't have IT backing me up on this, I did it myself. The shared inbox means my agent and I aren't sending the same customer two different replies by accident. The AI suggestions actually get used, my team pulls from them daily. > > **Cons**: No downloadable or on-premises option, it could only. If my company ever needed things hosted in-house, this would not cut it. Also, there's still no dark mode; a couple of my agents ask me about that every few months. > > I moved us over from a shared Gmail inbox last year. Tickets used to slip through the cracks constantly, that's basically stopped now. The AI response suggestions save me a good chunk of time too. I'm not typing out the same reply for the tenth time in a day anymore. The price felt fair compared to the other tools i looked at before picking this one. ----- ### "I see a lot of potential in this young tool" — 4.0/5 > **Ashutosh** | *7 October 2021* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: ProProfs Help Desk is quite young if you compare it to the likes of industry leaders like Zendesk or Freshdesk. However, the tool appears to be quite promising and I see it dominating the market in the near future. We are really happy with automation features such as automated ticket routing, chatbots, notifications, and more. > > **Cons**: The tool offers some great features but misses out on social media (It’s still a work in progress). If capturing social media tickets is not on your agenda, you must give this tool a try. > > Overall, the experience has been quite memorable. We are quite pleased to get some competitive functionalities at almost $10/agent/month. Our customer support operation has improved over the course of time and everything is in proper sync. Highly recommend this tool for small to mid-size businesses. ----- ### "Fruitful Customer Help for Businesses" — 5.0/5 > **Gestione** | *29 April 2024* | Maritime | Recommendation rating: 9.0/10 > > **Pros**: ProProfs has made a profound step, where immediate help is swiftly issued to customers and there are proper marketing strategies. > > **Cons**: ProProfs has nothing lowering the entire performance in managing businesses or clients. ----- ### "Take support to your table" — 4.0/5 > **Maya** | *11 January 2021* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: It's very easy to use and has great customer support\! > > **Cons**: I wish the deployment would be upgraded for ios users. ----- ### "ProProfs Help has Impressive Customer Help" — 5.0/5 > **Annex** | *6 May 2024* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: ProProfs Help has made every customer discussion recorded and suitable, for companies, and users information is well collected. > > **Cons**: ProProfs Help has impressive price range and operational assistance. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.in/software/200141/proprofs-help-desk?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/200141/proprofs-help-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data