---
description: Get information about Engagely price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Engagely Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Conversational AI Platform](/directory/31596/conversational-ai-platform/software) > [Engagely](/software/201714/engagely)

# Engagely

Canonical: https://www.capterra.in/software/201714/engagely

> Engagely.ai delivers AI-powered customer experiences with live chat integration whilst boosting sales, engagement, and retention
> 
> Verdict: Rated **4.2/5** by 5 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Engagely?

Banking, Insurance, Financial Services, Telecom, E-commerce, Retail, Pharma

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 5 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Engagely

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese
- **Available Countries**: India, Singapore, United Arab Emirates, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Autoresponders
- CRM Software
- Chat/Messaging
- Chatbot software
- Communication Management
- Customer Experience Management
- Customer History
- Customizable Branding
- Email Management Software
- Engagement Tracking
- Feedback Management
- Live Chat Software
- Multi-Channel Communication
- Multi-Language
- Reporting/Analytics
- Speech Recognition Software
- Surveys & Feedback
- Third-Party Integrations

## Integrations (7 total)

- Alexa
- Google Analytics 360
- Messenger
- Telegram
- Twilio
- Twitter/X
- WhatsApp

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platform](https://www.capterra.in/directory/31596/conversational-ai-platform/software)

## Related Categories

- [Conversational AI Platform](https://www.capterra.in/directory/31596/conversational-ai-platform/software)
- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)
- [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software)
- [Employee Engagement Software](https://www.capterra.in/directory/30817/employee-engagement/software)
- [Customer Engagement Software](https://www.capterra.in/directory/30906/customer-engagement/software)

## Alternatives

1. [Kenyt AI Agents](https://www.capterra.in/software/1013948/kenytai) — 4.5/5 (67 reviews)
2. [yellow.ai](https://www.capterra.in/software/194013/yellow-messenger) — 4.5/5 (37 reviews)
3. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
4. [Birdeye](https://www.capterra.in/software/152997/birdeye) — 4.7/5 (702 reviews)
5. [Freshchat](https://www.capterra.in/software/158117/freshchat) — 4.1/5 (115 reviews)

## Reviews

### "Effective Customer Engagement and Support" — 5.0/5

> **Gurmohan** | *2 February 2022* | Financial Services Software | Recommendation rating: 9.0/10
> 
> **Pros**: 1) The platform has extensive and fairly comprehensive features for customer engagement and support in relation to the needs of our company
2) The platform is flexible and multi-channel which allows ease of integration with our software
3) The team working on deployment has been the big differentiator and also the reason for us to choose Engagely over other options available. They have been flexible, extremely customer centric and have gone that extra bit to help us configure and deploy
> 
> **Cons**: 1) The user training can be improved as a lot of it is still self learn. Even though we had a couple of demo sessions it still requires time to understand.
2) A ready reckoner/ e-manual may be helpful for future reference as the apprehension is that as one or two associates learn to configure and use, if we have to hand over to a new person, it will require significant time and effort to train again,
> 
> Overall, very satisfied with the product, the team working with us and the relationship management. While our engagement is fairly new, Verticys looks forward to building a long and mutually profitable partnership

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### "Engagely’s Chatbot is a quantum leap, uncomplicating the chatbot implementation into a DIY Project." — 4.0/5

> **Satakshi Anchal** | *26 November 2021* | Financial Services Software | Recommendation rating: 9.0/10
> 
> **Pros**: The DIY platform to enhance, develop and train the bot in new journeys.
> 
> **Cons**: No sandbox or test environment to test the journey implementation and functionality.

-----

### "Whatsapp bot" — 3.0/5

> **tasnim** | *13 January 2022* | Accounting Software | Recommendation rating: 3.0/10
> 
> **Pros**: The ease to provide 24\*7 service without human intervention. Its a automatic source of data and document collection for us.
> 
> **Cons**: constraint in terms of path designed as it works on pre defined path. Also there were bugs with hanged the bots many a times.
> 
> We have engaged with Engagely to provide service to our clients in doing hassle free income tax return filing.
Engagely help us designed bot for data and document collection of our clients which was directly saved in our CRM. Through the use of Bot we were able to service our clients even after office hours as it requires minimum human intervention.

-----

### "Engagely is the best solution" — 5.0/5

> **Ghanshyam** | *2 February 2022* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: We SS Mobile maharashtra's No.1 Mobile retail stores. We are using engagely bot for new customer acquisition. Easy to Use and service is very good.
> 
> **Cons**: All features are good very easy to use. dashboard is very easy to understand even new person can set and activate bot easily.
> 
> All Good.

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### "An omnichannel Customer Engagement Solution for Businesses" — 4.0/5

> **Anushua** | *1 February 2022* | Consumer Services | Recommendation rating: 8.0/10
> 
> **Pros**: An apt business solution which is:
Easy to Use
Easy to Customize
Diverse
> 
> **Cons**: The software in itself is good but the response time of the team handling the clients' accounts can be improved.

## Links

- [View on Capterra](https://www.capterra.in/software/201714/engagely)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/201714/Engagely/> |
| en-AE | <https://www.capterra.ae/software/201714/engagely> |
| en-AU | <https://www.capterra.com.au/software/201714/engagely> |
| en-CA | <https://www.capterra.ca/software/201714/engagely> |
| en-GB | <https://www.capterra.co.uk/software/201714/engagely> |
| en-IE | <https://www.capterra.ie/software/201714/engagely> |
| en-IL | <https://www.capterra.co.il/software/201714/engagely> |
| en-IN | <https://www.capterra.in/software/201714/engagely> |
| en-NZ | <https://www.capterra.co.nz/software/201714/engagely> |
| en-SG | <https://www.capterra.com.sg/software/201714/engagely> |
| en-ZA | <https://www.capterra.co.za/software/201714/engagely> |

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