--- description: Get information about NeoSound price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NeoSound Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Speech Recognition Software](/directory/30098/speech-recognition/software) > [NeoSound](/software/203882/neosound) # NeoSound Canonical: https://www.capterra.in/software/203882/neosound > AI-powered QM and CX speech analytics solution for contact centres to automate call monitoring and make customer communication better. > > Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses NeoSound? Contact centers and the companies that have contact center with 50+ agents in house. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 3 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: NeoSound Intelligence - **Founded**: 2018 ## Commercial Context - **Starting Price**: $19.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: https://rapidapi.com/neosound-intelligence-neosound-intelligence-default/api/voice-and-audio-transcription-to-text/pricing - **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Dutch, English, Estonian, French, German, Italian, Latvian, Lithuanian, Portuguese, Russian, Spanish - **Available Countries**: Netherlands ## Features - Automatic Transcription - Concatenated Speech - Customizable Macros - IVR - Multi-Language - Reporting/Analytics - Search/Filter - Sentiment Analysis - Speech-to-Text Analysis - Voice Recognition ## Support Options - Chat ## Category - [Speech Recognition Software](https://www.capterra.in/directory/30098/speech-recognition/software) ## Alternatives 1. [Talkatoo](https://www.capterra.in/software/198507/talkatoo) — 4.7/5 (220 reviews) 2. [Transkriptor](https://www.capterra.in/software/1030033/transkriptor) — 4.7/5 (550 reviews) 3. [Dragon Professional Individual](https://www.capterra.in/software/1029840/dragon-professional-individual) — 4.0/5 (240 reviews) 4. [Sonix](https://www.capterra.in/software/167966/sonix) — 4.8/5 (139 reviews) 5. [Sunoh](https://www.capterra.in/software/1060811/sunoh) — 4.1/5 (35 reviews) ## Reviews ### "Very helpful for training our agents" — 5.0/5 > **Olga** | *7 May 2020* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: NeoSound has assigned metrics to call batches including compliance ratings and quality score. This has made it very simple for us to extract relevant samples to train our agents with. We can look for calls that have a high compliance ratings and quality scores to help our agents understand the standards they need to meet, while calls with large amounts of silence or lots of emotion are calls we can use to train our agents to engage our customers better. NeoSound’s software also takes into account the intonation of the caller so we can easily identify calls with lots of emotion. > > **Cons**: There isn’t really anything that stands out as a con. The pricing is based on the amount of data processed so you don’t have to pay to add more users to the software. > > We are utilising all of our call data as a rich source of information to identify gaps and conduct training for our agents. It has been very helpful for us and we see the increase in customer satisfaction when our agents are better trained to handle calls. ----- ### "NeoSound - great time saving solution" — 5.0/5 > **Evgeniya** | *16 May 2020* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: I am using the voice -to-text recognition for transcribing audio files - super time saving. > > **Cons**: Everything I use NeoSound for is working well. The German word-to-text quality is good, punctuation is missing sometimes, but getting here. > > I see great potential for customer service to analyze and bringt the support to the next level by using NeoSound. \[SENSITIVE CONTENT HIDDEN\] was extremely responsive and helpful with the set-up. ----- ### "Excellent Product for All call centres in Europe" — 4.0/5 > **Priyesh** | *5 May 2020* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Empathy and Customer sentiment is missing in European call centres, and NeoSound's product offering/solutions/sentiment analysis hits bang on that problem helping call centre managers to identify the employee and train them adequately. > > **Cons**: I think they can open their product to suit more traditional industries also, which the team is open too. > > They are solving customer satisfaction by analysing the sentiments of the call centre representative's call with their sound analytics. I think this is the future in Europe, as more things become digital, customer care will have to be good. ## Links - [View on Capterra](https://www.capterra.in/software/203882/neosound) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | nl | | | nl-BE | | ----- ## Structured Data