---
description: Get information about AISERA price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: AISERA Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Tools ](/directory/30676/itsm/software) > [AISERA](/software/204926/ai-service-desk)

# AISERA

Canonical: https://www.capterra.in/software/204926/ai-service-desk

> AISERA solution is purpose-built to automate tasks and actions for IT, HR, Sales Operations, and Customer Service.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses AISERA?

Banking/Financial Services, FinTech, Media/Entertainment, Retail, High Tech, Healthcare, Insurance, Hospitality/Travel, Manufacturing, and Local/Federal Government.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: AISERA
- **Founded**: 2017

## Commercial Context

- **Starting Price**: $1.00
- **Pricing model**: Per Feature (Free Trial)
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI Copilot
- AI/Machine Learning
- Activity Dashboard
- Alerts/Escalation
- Asset Tracking Software
- Automated Routing
- Chatbot software
- Collaboration Tools
- Configuration Management
- Contract/License Management
- Customizable Branding
- Knowledge Base Management
- Multi-Channel Communication
- Natural Language Processing
- Process/Workflow Automation
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Virtual Personal Assistant (VPA)
- Workflow Management Software

## Integrations (36 total)

- 8x8 Contact Center
- Adobe Commerce
- Anaplan
- AppDynamics
- Automation Anywhere
- Box
- Cisco Duo
- Confluence
- Coupa
- Datadog
- Dropbox Business
- Dynatrace
- Five9
- Guru
- LogicMonitor

... and 21 more integrations

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software)

## Related Categories

- [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software)
- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)
- [Artificial Intelligence Software](https://www.capterra.in/directory/30938/artificial-intelligence/software)
- [Conversational AI Platform](https://www.capterra.in/directory/31596/conversational-ai-platform/software)
- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [inconnect](https://www.capterra.in/software/164772/omnichannel) — 3.9/5 (19 reviews)
3. [Enterprise Bot](https://www.capterra.in/software/188017/chatbot2go) — 4.5/5 (10 reviews)
4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)
5. [Gladly](https://www.capterra.in/software/156723/gladly) — 4.8/5 (139 reviews)

## Reviews

### "Aisera tech is on the cusp of its true potential, but dedication to customer success is stellar" — 4.0/5

> **Joel** | *20 February 2021* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Aisera is young and has a still-developing platform that somehow manages to deliver pretty amazing results from the jump.

What really makes working with Aisera enjoyable and boosts the performance of their product as it continues to mature is the effort and availability they dedicate to collaborative partnership. The Aisera team is intimately familiar with our use case, our objectives, our systems, and our team -- primary and secondary stakeholders, product managers, and development engineers on BOTH sides. The level of engagement we enjoy with Aisera allows us to not only leverage the platform to the extent of its capabilities, as well as be creative designing the user experience and 8x8-specific functionality, but also move fast on delivering while staying in close sync. They are great partners and great people, and even sometimes difficult conversations are had with ease, openness, and understanding.
> 
> **Cons**: Though developing rapidly, the platform still has a way to go to make it more "hands-free" -- more than a year in,  though we are deflecting at a strong rate, considerable manual administration and tuning are still required. Content management options are also more limited than we'd like, though we know improvements are coming soon, and we are able to see our feedback often rapidly be actioned in releases.
> 
> Overall,  it's been great partnering with our colleagues at Aisera in not only deploying and expanding our implementation of their solution, but helping influencing the product roadmap as well. The solution feels substantial and powerful, but relatively lightweight from an administrative perspective. While we have benefitted from working so closely with our Customer Success Manager and the Product team, we are still eagerly awaiting a formal customer support program to be established, which would increase the feeling of ease and security we have in maintaining our implementation, and the tracking of of trouble tickets to resolution.

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### "Quick Turn arount Time on Issue Resolution" — 5.0/5

> **Eva** | *9 July 2021* | Telecommunications | Recommendation rating: 5.0/10
> 
> **Pros**: A great web platform that is accessible from any device, \& we have been able to resolve customer queries quickly, even when working remotely.
> 
> **Cons**: When there are many client support request issues, and one is using a mobile phone, the platform is quite slow.
> 
> I love the fact, that I have the ability to choose my preferences, i.e I can opt to choose the Chat option instead of the Social media option

## Links

- [View on Capterra](https://www.capterra.in/software/204926/ai-service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/204926/AI-Service-Desk/> |
| en-AE | <https://www.capterra.ae/software/204926/ai-service-desk> |
| en-AU | <https://www.capterra.com.au/software/204926/ai-service-desk> |
| en-CA | <https://www.capterra.ca/software/204926/ai-service-desk> |
| en-GB | <https://www.capterra.co.uk/software/204926/ai-service-desk> |
| en-IE | <https://www.capterra.ie/software/204926/ai-service-desk> |
| en-IL | <https://www.capterra.co.il/software/204926/ai-service-desk> |
| en-IN | <https://www.capterra.in/software/204926/ai-service-desk> |
| en-NZ | <https://www.capterra.co.nz/software/204926/ai-service-desk> |
| en-SG | <https://www.capterra.com.sg/software/204926/ai-service-desk> |
| en-ZA | <https://www.capterra.co.za/software/204926/ai-service-desk> |

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