---
description: Get information about Zoom Phone price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoom Phone Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Call Tracking Software](/directory/30901/call-tracking/software) > [Zoom Phone](/software/208535/zoom-phone)

# Zoom Phone

Canonical: https://www.capterra.in/software/208535/zoom-phone

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> Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system.
> 
> Verdict: Rated **4.5/5** by 243 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Zoom Phone?

Zoom Phone is for businesses of all sizes, ranging from small businesses to global enterprises.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 243 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 4.2/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zoom Video Communications
- **Founded**: 2011

## Commercial Context

- **Starting Price**: $9.20
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Zoom Phone is available from $10/user/month.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Alerts/Notifications
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Call Screening
- Call Transfer
- Computer Telephony Integration
- Conferencing
- Contact Management Software
- IVR
- Mobile Access
- PBX
- Queue Management
- Recording
- SIP Trunking
- VoIP Software
- Voice Mail

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Tracking Software](https://www.capterra.in/directory/30901/call-tracking/software)

## Related Categories

- [Call Tracking Software](https://www.capterra.in/directory/30901/call-tracking/software)
- [Telephony Software](https://www.capterra.in/directory/30084/telephony/software)
- [Call Center Software](https://www.capterra.in/directory/30007/call-center/software)
- [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software)
- [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software)

## Alternatives

1. [Microsoft Teams](https://www.capterra.in/software/168668/microsoft-teams) — 4.5/5 (10940 reviews)
2. [Zoom Workplace](https://www.capterra.in/software/144037/zoom-video-conferencing) — 4.6/5 (14526 reviews)
3. [Google Meet](https://www.capterra.in/software/176572/google-hangouts) — 4.5/5 (12079 reviews)
4. [GoTo Connect](https://www.capterra.in/software/163604/goto-connect) — 4.5/5 (668 reviews)
5. [Webex Suite](https://www.capterra.in/software/733/webex) — 4.4/5 (7396 reviews)

## Reviews

### "ZOOM - The base to sucess" — 4.0/5

> **PRITHVI** | *3 July 2025* | Music | Recommendation rating: 9.0/10
> 
> **Pros**: Zoom Phone is a most useful and smooth working app for everyone who just knows a little bit about using apps and software . This app is best for online work for home and students e Learning which helped a lot for many schools and companies in the covid time and now also . Just need an internet connection and easy to use .
> 
> **Cons**: Needs a fluent internet connection , online call may become laggy if the connection is not fluent or laggy .but Zoom is improving day by day.
> 
> My overall experience on zoom is awesome I have used it many times in taking online tuition classes , many online exams in my school time and easy to take classes or Group meetings from long distance.

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### "Virtual communication made easy with Zoom Phone" — 4.0/5

> **Ravi Teja** | *19 January 2025* | Computer & Network Security | Recommendation rating: 10.0/10
> 
> **Pros**: What I liked most about Zoom Phone is it's flexibility and user friendly interface.
> 
> **Cons**: What I liked the least about Zoom Phone is it's occasional call quality issues.
> 
> My overall experience with Zoom Phone has been extremely good.

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### "Enhancing business communication with Zoom Phone" — 5.0/5

> **Gouthami** | *2 February 2025* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: What I like most about Zoom Phone is its call quality and reliability because it allows me to have calls with excellent audio quality and minimal disruptions.
> 
> **Cons**: What I like least about Zoom Phone is its limited features in the basic plan because some advanced features, like analytics, are not available.
> 
> My overall experience with Zoom Phone has been positive.

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### "Zoom as Voip" — 4.0/5

> **Er Avinash** | *13 November 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: 1. High availability of product in the market so very less chances to say customers to install and use this.
2. Integrations in other environment is easy and not very time taking.
3. Secure and goo compatibility in mobile as well.
4. Free version is also good with respect to the paid one.
> 
> **Cons**: 1. Noticed lags in performance sometime.
2. High Bandwidth is needed for smooth working. Little changes cause disruptions.
> 
> Using zoom phone in Mac OS without any issues , running smoothly not consuming enough space. Properly integrated with zendesk to call the customer anytime hassle free. Overall it is good and helpful

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### "Zoom phone getting better" — 5.0/5

> **Harshal** | *17 January 2025* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: simple to use while driving mainly, allows simple call switch
> 
> **Cons**: going back and forth with participant view is not easy sometimes

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## Links

- [View on Capterra](https://www.capterra.in/software/208535/zoom-phone)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/208535/zoom-phone> |
| de-AT | <https://www.capterra.at/software/208535/zoom-phone> |
| de-CH | <https://www.capterra.ch/software/208535/zoom-phone> |
| en | <https://www.capterra.com/p/208535/Zoom-Phone/> |
| en-AE | <https://www.capterra.ae/software/208535/zoom-phone> |
| en-AU | <https://www.capterra.com.au/software/208535/zoom-phone> |
| en-CA | <https://www.capterra.ca/software/208535/zoom-phone> |
| en-GB | <https://www.capterra.co.uk/software/208535/zoom-phone> |
| en-IE | <https://www.capterra.ie/software/208535/zoom-phone> |
| en-IL | <https://www.capterra.co.il/software/208535/zoom-phone> |
| en-IN | <https://www.capterra.in/software/208535/zoom-phone> |
| en-NZ | <https://www.capterra.co.nz/software/208535/zoom-phone> |
| en-SG | <https://www.capterra.com.sg/software/208535/zoom-phone> |
| en-ZA | <https://www.capterra.co.za/software/208535/zoom-phone> |
| fr | <https://www.capterra.fr/software/208535/zoom-phone> |
| fr-BE | <https://fr.capterra.be/software/208535/zoom-phone> |
| fr-CA | <https://fr.capterra.ca/software/208535/zoom-phone> |
| fr-LU | <https://www.capterra.lu/software/208535/zoom-phone> |
| ja | <https://www.capterra.jp/software/208535/zoom-phone> |

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