--- description: Get information about Genesys Cloud CX price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.in/software/21409/genesys-cloud Page: 1 / 12\ Next: [Next page](https://www.capterra.in/software/21409/genesys-cloud?page=2) > Cloud-based contact center platform that manages voice, chat, email, SMS, and social media interactions with built-in workforce. > > Verdict: Rated **4.3/5** by 270 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Genesys Cloud CX? Small, midsize, and large enterprises across more than 100 countries, including retail, healthcare, financial services, insurance, telecommunications, and public sector organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 270 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Genesys - **Location**: Daly City, US - **Founded**: 1990 ## Commercial Context - **Starting Price**: $75.00 - **Pricing model**: Per User - **Pricing Details**: Cloud 1: $75USD per user, per month (annual payment available) Cloud 2: $110USD per user, per month (annual payment available) Cloud 3: $140USD per user, per month (annual payment available) For enterprise-level planning, please contact Genesys for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Belgium, Brazil, Canada, Chile, China, Colombia, Czechia, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands and 16 more ## Features - @mentions - AI/Machine Learning - Agent Interface - Auto-Dialer - Automated Routing - CSAT Survey Structure - Call Logging - Call Monitoring Software - Call Reporting - Call Routing - Call Transcription - Campaign Management Software - Chat/Messaging - Chatbot software - Commenting/Notes - Communication Management - Contextual Guidance - Customer Experience Management - Customer History - Customizable Forms - Data Security - Employee Coaching Tools - Employee Scheduling Software - Feedback Management - For Call Centers - Full Text Search - Inbox Management - KPI Monitoring - Knowledge Base Management - Labor Forecasting - List Management - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - NPS Survey Structure - Natural Language Processing - Personalization Software - Power Dialer - Productivity Analysis - Quality Management Software - Real-time Consumer-facing Chat - Recording - Reporting/Analytics - Survey/Poll Management - Surveys & Feedback - Task Automation - Ticket Management - Transfers/Routing - Voice Mail - Workflow Automation ... and 92 more features ## Integrations (20 total) - AWS Lambda - Adobe Experience Manager - Agentforce - AnyDesk - Avtex Consulting - Claude - Consilium Software - Databricks - DnA - Facebook Business Suite - Feebak - Instagram for Business - Konnect Insights - Microsoft Power BI - PureSocial ... and 5 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (892 reviews) 2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (338 reviews) 4. [Readymode](https://www.capterra.in/software/136728/Readymode) — 4.6/5 (145 reviews) 5. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4094 reviews) ## Reviews ### "Genesys Cloud CX Review: Agile, All-in-One CX Platform" — 4.0/5 > **Anonymous User** | *17 July 2025* | Banking | Recommendation rating: 9.0/10 > > **Pros**: This is True omnichannel (voice, chat, email, social) in one platform. AI/ML tools (predictive routing, sentiment analysis) boost efficiency. Rapid innovation with monthly updates. > > **Cons**: I think high TCO and Advanced workflows require developer expertise. Also it's Regional Language AI - Hindi/Tamil/Marathi NLP accuracy dips vs. English, slowing vernacular customer support. Not offer pure on-prem. > > My experience is smooth, modern UI; intuitive for basic tasks, though advanced setups need technical skill. Scalable for all business sizes. Future-proof, enterprise-grade CX hub. Ideal for digital-first brands but needs IT commitment for complex use cases. ----- ### "Cluttered tool which can be so much better." — 3.0/5 > **Verified Reviewer** | *3 March 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Overall features are nice with the inbuilt mute button or the amount of information it gives, like lets say we are on queue and we can see others who are on queue and for how long they are there and on what team, once we learn about all the features it is very easy to use. > > **Cons**: The call assignment is random and not as per first come first serve while on queue, navigation is very difficult with important buttons being very small and takes time to search if u are a new user. > > It is overall an ok experience could be very good with some major updates. ----- ### "Good software for a call center in collection recovering service for automotive" — 4.0/5 > **Marc** | *14 July 2026* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Able to have multiple phone tasks at the same time able to to record the call when needed addons option integration in a third software (Salesforces, PEGA...) and Web app platform solution Dashboard with mutlple data in live Campaign calling with specific lists integration of whatsapp chat for specifi campaign > > **Cons**: Some call bugs could happen Missing some features like: post call note during the call The Bluetooth headset connection is not reliable > > I used Genesys for a collection debt recovering service in automotive industry This software is a great compromise foa call center and value of money. The admin profil profile offer a wide range of addons and option, and the user profile can be personalised. lot of main data that can track, changing phone numbers for calling or sending message. ----- ### "Genesys Cloud make a posiyive difference in customer interactions" — 4.0/5 > **Moe** | *24 April 2025* | Telecommunications | Recommendation rating: 8.0/10 > > **Pros**: What I like the most about Genesys cloud is that it provides insights and analytics for customer's interaction on the dashboard. > > **Cons**: Being a cloud-native platform, internet connectivity issues occur occasionally causing downtime on chanels. > > Using Genesys Cloud was a nice experience, it is flexible and the real time analytics capability makes it even more enjoyable ----- ### "GENESYSCLOUDCXDEN" — 4.0/5 > **Denis** | *22 September 2026* | Transportation/Trucking/Railroad | Recommendation rating: 6.0/10 > > **Pros**: Strong omnichannel support (phone, email, chat, SMS, social media). Powerful reporting and analytics tools. > > **Cons**: Higher pricing compared to some competitors. Customer support responsiveness can be inconsistent. Interface can feel complex or dated in some areas. > > Excellent functionality, analytics, and omnichannel capabilities. The main drawbacks are cost and complexity. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.in/software/21409/genesys-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/21409/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data