--- description: Get information about Genesys Cloud CX price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Genesys Cloud CX Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [Genesys Cloud CX](/software/21409/genesys-cloud) # Genesys Cloud CX Canonical: https://www.capterra.in/software/21409/genesys-cloud Page: 1 / 12\ Next: [Next page](https://www.capterra.in/software/21409/genesys-cloud?page=2) > Genesys Cloud is a web-based software that unifies customer and agent experiences across phone, email, chat, text and social channels. > > Verdict: Rated **4.3/5** by 268 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Genesys Cloud CX? Companies of all sizes looking for an easy, all-in-one cloud contact center solution. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 268 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Genesys - **Location**: Daly City, US - **Founded**: 1990 ## Commercial Context - **Starting Price**: $75.00 - **Pricing model**: Per User - **Pricing Details**: Cloud 1: $75USD per user, per month (annual payment available) Cloud 2: $110USD per user, per month (annual payment available) Cloud 3: $140USD per user, per month (annual payment available) For enterprise-level planning, please contact Genesys for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian - **Available Countries**: Australia, Belgium, Brazil, Canada, Chile, China, Colombia, Czechia, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands and 16 more ## Features - AI/Machine Learning - Activity Dashboard - Agent Interface - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM Software - Call Logging - Call Monitoring Software - Call Recording Software - Call Routing - Call Scripting - Call Tracking Software - Campaign Management Software - Chat/Messaging - Chatbot software - Code-free Development - Contextual Guidance - Customer Experience Management - Dashboard Software - Employee Coaching Tools - Employee Scheduling Software - Feedback Management - For Call Centers - IVR - Intent Recognition - Knowledge Base Management - Labor Forecasting - Language Detection - Live Chat Software - Mobile Access - Multi-Channel Communication - Multi-Language - Natural Language Processing - Performance Metrics - Personalization Software - Pre-Configured Bot - Predictive Dialer Software - Proactive Chat - Productivity Analysis - Quality Management Software - Queue Management - Real-time Consumer-facing Chat - Reporting/Analytics - Surveys & Feedback - Ticket Management - Transcripts/Chat History - Transfers/Routing - Voice Mail - Workflow Automation ... and 38 more features ## Integrations (24 total) - AWS Lambda - Adobe Experience Manager - Agentforce - Agentforce Marketing (formerly Salesforce Marketing Cloud) - Agentforce Sales (formerly Salesforce Sales Cloud) - Agentforce Service (formerly Salesforce Service Cloud) - AnyDesk - Avtex Consulting - Claude - Consilium Software - Databricks - DnA - Facebook Business Suite - Feebak - Instagram for Business ... and 9 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Related Categories - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) - [IVR Software](https://www.capterra.in/directory/30231/ivr/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Contact Center Software](https://www.capterra.in/directory/32035/contact-center/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (885 reviews) 2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (330 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4090 reviews) ## Reviews ### "Cluttered tool which can be so much better." — 3.0/5 > **Verified Reviewer** | *3 March 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 8.0/10 > > **Pros**: Overall features are nice with the inbuilt mute button or the amount of information it gives, like lets say we are on queue and we can see others who are on queue and for how long they are there and on what team, once we learn about all the features it is very easy to use. > > **Cons**: The call assignment is random and not as per first come first serve while on queue, navigation is very difficult with important buttons being very small and takes time to search if u are a new user. > > It is overall an ok experience could be very good with some major updates. ----- ### "Genesys Cloud CX Review: Agile, All-in-One CX Platform" — 4.0/5 > **Anonymous User** | *17 July 2025* | Banking | Recommendation rating: 9.0/10 > > **Pros**: This is True omnichannel (voice, chat, email, social) in one platform. AI/ML tools (predictive routing, sentiment analysis) boost efficiency. Rapid innovation with monthly updates. > > **Cons**: I think high TCO and Advanced workflows require developer expertise. Also it's Regional Language AI - Hindi/Tamil/Marathi NLP accuracy dips vs. English, slowing vernacular customer support. Not offer pure on-prem. > > My experience is smooth, modern UI; intuitive for basic tasks, though advanced setups need technical skill. Scalable for all business sizes. Future-proof, enterprise-grade CX hub. Ideal for digital-first brands but needs IT commitment for complex use cases. ----- ### "Good software for a call center in collection recovering service for automotive" — 4.0/5 > **Marc** | *14 July 2026* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Able to have multiple phone tasks at the same time able to to record the call when needed addons option integration in a third software (Salesforces, PEGA...) and Web app platform solution Dashboard with mutlple data in live Campaign calling with specific lists integration of whatsapp chat for specifi campaign > > **Cons**: Some call bugs could happen Missing some features like: post call note during the call The Bluetooth headset connection is not reliable > > I used Genesys for a collection debt recovering service in automotive industry This software is a great compromise foa call center and value of money. The admin profil profile offer a wide range of addons and option, and the user profile can be personalised. lot of main data that can track, changing phone numbers for calling or sending message. ----- ### "Powerful Cloud Contact Center with Great Features" — 4.0/5 > **Piyusha** | *4 August 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Genesys Cloud CX offers a comprehensive set of contact center features in one platform. The call management, live chat, email, and omnichannel capabilities work well together, making it easier to manage customer interactions. The interface is intuitive, security features are strong, and the reporting and analytics provide valuable insights for improving customer service. > > **Cons**: The platform has a learning curve because of its wide range of features. Some advanced configuration options can be complex, and occasional system updates or minor bugs may require troubleshooting. Pricing may also be higher than some alternatives for smaller businesses. > > Overall, my experience with Genesys Cloud CX has been positive. It provides reliable call handling, chat, and email management in a single cloud-based platform. The system is stable, secure, and scalable, making it suitable for customer service teams of different sizes. While it takes some time to learn all of its advanced features, the functionality, reliability, and reporting capabilities make it a valuable solution for managing customer interactions. ----- ### "Not great WHATSOEVER" — 1.0/5 > **YU-HSIANG** | *9 August 2026* | Insurance Software | Recommendation rating: 3.0/10 > > **Pros**: I guess our client service department likes to use it and the company is going to implement it company wide. > > **Cons**: I am a user of the data but there are only limited API and the API returned the data in an inconsistent formats. ----- Page: 1 / 12\ Next: [Next page](https://www.capterra.in/software/21409/genesys-cloud?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/21409/genesys-cloud) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data