---
description: Get information about Enreach Omnichannel price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Enreach Omnichannel Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Campaign Management Software](/directory/30012/campaign-management/software) > [Enreach Omnichannel](/software/216448/omnichannel-contact-center)

# Enreach Omnichannel

Canonical: https://www.capterra.in/software/216448/omnichannel-contact-center

> Cloud-based and AI-enabled software managing customer communication channels like phone, chat, email, and SMS on one platform.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Enreach Omnichannel?

Enreach Omnichannel is used by contact centers, customer service departments, telemarketing operations, financial services firms, and banking institutions.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Enreach

## Commercial Context

- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Please contact masvoz for pricing details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Catalan, Danish, Dutch, English, French, German, Latvian, Polish, Spanish, Swedish
- **Available Countries**: Denmark, Finland, France, Germany, Italy, Latvia, Netherlands, Poland, Portugal, Romania, Serbia, Spain, Sweden

## Features

- Agent Interface
- Alerts/Escalation
- Audio/Video Conferencing
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Call Center Management
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Transcription
- Call Transfer
- Caller ID
- Campaign Management Software
- Campaign Planning
- Channel Management Software
- Chat/Messaging
- Chatbot software
- Computer Telephony Integration
- Contact Database
- Contact Management Software
- Customer History
- Dashboard Software
- Data Import/Export
- Event Triggered Actions
- File Sharing Software
- File Transfer
- IVR
- Interaction Tracking
- Lead Management Software
- List Management
- Mobile Access
- Multi-Campaign
- Multi-Channel Communication
- Outbound Call Center
- Power Dialer
- Predictive Dialer Software
- Queue Management
- Recording
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Surveys & Feedback
- Template Management
- Third-Party Integrations
- Two-Way Audio & Video
- Workforce Management Software

... and 1 more features

## Integrations (19 total)

- \*\*\*SugarCRM
- ActiveCampaign
- Bitrix24
- CoverManager
- Dialogflow
- Dynamics 365
- Evernote Teams
- Freshdesk
- Google Sheets
- HubSpot CRM
- Insightly
- Kustomer
- Microsoft Teams
- Salesforce.org Nonprofit Cloud
- Vtiger CRM

... and 4 more integrations

## Support Options

- Email/Help Desk
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Campaign Management Software](https://www.capterra.in/directory/30012/campaign-management/software)

## Related Categories

- [Campaign Management Software](https://www.capterra.in/directory/30012/campaign-management/software)
- [Telemarketing Software](https://www.capterra.in/directory/31034/telemarketing/software)
- [Call Center Software](https://www.capterra.in/directory/30007/call-center/software)
- [Call Recording Software](https://www.capterra.in/directory/30533/call-recording/software)
- [Predictive Dialer Software](https://www.capterra.in/directory/30597/predictive-dialer/software)

## Alternatives

1. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews)
2. [JustCall](https://www.capterra.in/software/157853/justcall) — 4.1/5 (223 reviews)
3. [Kixie PowerCall](https://www.capterra.in/software/135636/kixie-powercall) — 4.6/5 (293 reviews)
4. [LeadDesk](https://www.capterra.in/software/130134/leaddesk) — 4.8/5 (13 reviews)
5. [3C Plus](https://www.capterra.in/software/219652/3c-plus) (0 reviews)

## Reviews

### "Omnichannel eficiencia para tu negocio" — 5.0/5

> **Vicente** | *29 May 2023* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Integración de diferentes herramientas como:Envío SMS, correos, llamar a teléfonos fijos y móviles, recopilación de información del cliente, BD, informes, seguimiento a clientes, agendamientos, citas, control de calendario.
> 
> **Cons**: Hasta el momento todo ha sido muy intuitivo, y el soporte esta siempre pendiente de los escalamientos que se realizan con tiempos de respuesta cortos, hasta el momento todo nos ha gustado.
> 
> Con Omnichanel integrado al CRM de la compañía hemos logrado reducir tiempos de operatividad y manualidad, se ha logrado ser más eficientes y tener un control integral de todo lo que conlleva realizar una venta. Desde la experiencia del asesor, supervisor, líder de contact y administradores de información todo ha sido más fácil ya que la herramienta es muy visual y te ayuda con la autogestión, su visualización es fácil y hace que todo este al alcance, no tiene sub menús o información que este oculta o se tenga que buscar con muchos clicks, en general la experiencia ha sido satisfactoria.

## Links

- [View on Capterra](https://www.capterra.in/software/216448/omnichannel-contact-center)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/216448/Omnichannel-Contact-Center/> |
| en-AE | <https://www.capterra.ae/software/216448/omnichannel-contact-center> |
| en-AU | <https://www.capterra.com.au/software/216448/omnichannel-contact-center> |
| en-CA | <https://www.capterra.ca/software/216448/omnichannel-contact-center> |
| en-GB | <https://www.capterra.co.uk/software/216448/omnichannel-contact-center> |
| en-IE | <https://www.capterra.ie/software/216448/omnichannel-contact-center> |
| en-IL | <https://www.capterra.co.il/software/216448/omnichannel-contact-center> |
| en-IN | <https://www.capterra.in/software/216448/omnichannel-contact-center> |
| en-NZ | <https://www.capterra.co.nz/software/216448/omnichannel-contact-center> |
| en-SG | <https://www.capterra.com.sg/software/216448/omnichannel-contact-center> |
| en-ZA | <https://www.capterra.co.za/software/216448/omnichannel-contact-center> |
| es | <https://www.capterra.es/software/216448/omnichannel-contact-center> |
| es-AR | <https://www.capterra.com.ar/software/216448/omnichannel-contact-center> |
| es-CL | <https://www.capterra.cl/software/216448/omnichannel-contact-center> |
| es-CO | <https://www.capterra.co/software/216448/omnichannel-contact-center> |
| es-CR | <https://www.capterra.co.cr/software/216448/omnichannel-contact-center> |
| es-DO | <https://www.capterra.do/software/216448/omnichannel-contact-center> |
| es-EC | <https://www.capterra.ec/software/216448/omnichannel-contact-center> |
| es-MX | <https://www.capterra.mx/software/216448/omnichannel-contact-center> |
| es-PA | <https://www.capterra.com.pa/software/216448/omnichannel-contact-center> |
| es-PE | <https://www.capterra.pe/software/216448/omnichannel-contact-center> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra India","address":{"@type":"PostalAddress","addressLocality":"Mumbai","addressRegion":"MH","postalCode":"400051","streetAddress":"Gartner India Research & Advisory Services Pvt. Ltd. Raheja Towers 2nd Floor C-30 G- Block Bandra East Mumbai 400051 India"},"description":"Capterra India helps businesses find the best software. With verified reviews, prices & features, our interactive tool makes software selection fast & easy.","email":"info.india@gartner.com","url":"https://www.capterra.in/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.in/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/@CapterraIndia"]},{"name":"Enreach Omnichannel","description":"Enreach Omnichannel is a cloud-based contact center software that centralizes customer interactions across phone, WhatsApp, web chat, email, and SMS. Its interface lets agents manage multiple communication channels from one workspace, eliminating the need to switch tools. CRM integration with platforms like Salesforce, Zoho CRM, Zendesk, and HubSpot streamlines workflows and automates ticket creation. AI-powered chatbots handle routine inquiries, freeing agents for complex issues. Smart routing assigns interactions to the best-suited agent based on skills or caller information. Supervisors monitor agent status, call duration, and queue activity via dashboards. Telephony features include IVRs, toll-free and international numbers, and mobile integration for remote agents. Supervisors can join calls or use whisper mode for training. The platform provides analytics and reports on KPIs and customer satisfaction, supporting contact centers of all sizes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/58fe1674-d52c-4c51-bd78-0d0b6b0ab9e0.png","url":"https://www.capterra.in/software/216448/omnichannel-contact-center","@id":"https://www.capterra.in/software/216448/omnichannel-contact-center#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":1},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.in/software/216448/omnichannel-contact-center#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Enreach Omnichannel?","@type":"Question","acceptedAnswer":{"text":"Enreach Omnichannel is a cloud-based contact center software that centralizes customer interactions across phone, WhatsApp, web chat, email, and SMS. Its interface lets agents manage multiple communication channels from one workspace, eliminating the need to switch tools. CRM integration with platforms like Salesforce, Zoho CRM, Zendesk, and HubSpot streamlines workflows and automates ticket creation. AI-powered chatbots handle routine inquiries, freeing agents for complex issues. Smart routing assigns interactions to the best-suited agent based on skills or caller information. Supervisors monitor agent status, call duration, and queue activity via dashboards. Telephony features include IVRs, toll-free and international numbers, and mobile integration for remote agents. Supervisors can join calls or use whisper mode for training. The platform provides analytics and reports on KPIs and customer satisfaction, supporting contact centers of all sizes.","@type":"Answer"}},{"name":"Who Uses Enreach Omnichannel?","@type":"Question","acceptedAnswer":{"text":"Enreach Omnichannel is used by contact centers, customer service departments, telemarketing operations, financial services firms, and banking institutions.","@type":"Answer"}}]},{"@id":"https://www.capterra.in/software/216448/omnichannel-contact-center#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Campaign Management Software","position":2,"item":"/directory/30012/campaign-management/software","@type":"ListItem"},{"name":"Enreach Omnichannel","position":3,"item":"/software/216448/omnichannel-contact-center","@type":"ListItem"}]}]}
</script>