---
description: Get information about Livecare Support price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Livecare Support Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [Livecare Support](/software/216586/livecare-support)

# Livecare Support

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> Livecare Support is a remore support software allows you to easily control PCs, servers and mobile devices.
> 
> Verdict: Rated **4.4/5** by 53 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Livecare Support?

\- IT
- Public Administration
- Smartworking
- Utilities
- Manufacturing

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.4/5** | 53 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.4/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Icona

## Commercial Context

- **Starting Price**: €210.00
- **Pricing model**: Other (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, Italian
- **Available Countries**: Italy

## Features

- Access Controls/Permissions
- Chat/Messaging
- File Sharing Software
- File Transfer
- Live Chat Software
- Mobile Access
- Multiple Monitor Access
- Real-Time Chat
- Real-Time Monitoring
- Remote Access/Control
- Remote Support Software
- Reporting/Analytics
- Screen Recording Software
- Screen Sharing Software
- Session Recording
- Unattended Access
- Video Chat

## Integrations (1 total)

- Zucchetti HR

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [Remote Support Software](https://www.capterra.in/directory/30928/remote-support/software)

## Related Categories

- [Remote Support Software](https://www.capterra.in/directory/30928/remote-support/software)
- [Remote Work Software](https://www.capterra.in/directory/31855/remote-work/software)
- [Remote Desktop Software](https://www.capterra.in/directory/31955/remote-desktop/software)

## Alternatives

1. [Zoho Assist](https://www.capterra.in/software/181775/zoho-assist) — 4.7/5 (1374 reviews)
2. [TeamViewer ONE](https://www.capterra.in/software/122252/teamviewer) — 4.6/5 (11620 reviews)
3. [AnyDesk](https://www.capterra.in/software/149595/anydesk) — 4.6/5 (1781 reviews)
4. [RemotePC](https://www.capterra.in/software/173304/remotepc) — 4.7/5 (583 reviews)
5. [GoToMyPC](https://www.capterra.in/software/193062/gotomypc) — 4.8/5 (586 reviews)

## Reviews

### "Determined Remote Control and Management" — 5.0/5

> **Nickis** | *30 April 2024* | Leisure, Travel & Tourism | Recommendation rating: 9.0/10
> 
> **Pros**: Livecare Support has made an accurate remote assistance to different players, and files are well shared with the company needs.
> 
> **Cons**: Livecare Support has focused all the business support, and it is done online.

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### "Mai più senza Livecare Support" — 5.0/5

> **Marino** | *11 October 2022* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Abbiamo scelto Livecare Support come nostro software per l'accesso ai computer dei clienti da remoto perché è un prodotto totalmente Made In Italy, perché l'assistenza è puntuale e perché il software fa mille cose utilissime e determinanti nel nostro lavoro quotidiano.
> 
> **Cons**: Inconvenienti? Praticamente nessuno\! 
E quando ci sono, l'assistenza è così al top che vi contatterà al volo per chiedervi come replicare il problema, al fine di risolverlo\!
> 
> Un rapporto qualità prezzo molto interessante, servizio clienti e prodotto 100% made in italy. 
Che volete di più?

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### "simple use software" — 4.0/5

> **Amedeo** | *4 October 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: Very intuitive software in daily use, possibility of having agents for unattended endpoints
> 
> **Cons**: improve link stability over slow connections

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### "Livecare Support, il miglior software per il supporto remoto\!" — 5.0/5

> **Francesca** | *3 August 2023* | Computer & Network Security | Recommendation rating: 10.0/10
> 
> **Pros**: Il software è molto semplice ed intuitivo sia per l'end user che per l'amministratore. Ha molte funzionalità che permettono un ottimizzazione del lavoro, come ad esempio: invio report al cliente dopo aver utlimato l'assistenza; associare tipi di contratti a diversi clienti; avere agent da poter installare su sistemi non presidiati; avere una reportistica sulle assistenze erogate (sia per azienda che per operatore e anche in base al periodo scelto); la condivisione dati; la chat istantanea...
> 
> **Cons**: implementerei il drag and drop tra il pc dell'ammnistratore e le sessioni remote, così da velocizzare lo scambio dati.
> 
> Esperienza super\!

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### "Assistenza remota tramite Livecare Support" — 5.0/5

> **Massimiliano** | *11 October 2022* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: La parte fondamentale del prodotto, per ciò che riguarda la mia azienda, è il report automatico a fine intervento che inoltro via email ai clienti così che possono avere un riscontro quando riceveranno la fattura. Ottima anche l'APP che permette di fare assistenza anche attraverso smartphone e/o tablet quando non si è in ufficio
> 
> **Cons**: Aggiungerei in anagrafica la possibilità di abilitare l'invio automatico via email del rapporto di intervento a fine sessione attraverso un tasto invio se in anagrafica cliente presente email. Altra cosa importante è che in caso di ripresa intervento per cadute di linea o altro il programma dà la possibilità di selezionare tutti gli interventi ma sarebbe utile creare poi un report riepilogativo dettagliato con tutte le connessioni ora inizio, ora fine e durata e non un totale perchè così diventa di difficile lettura se non si aggiunge nei commenti cosa che rallenta l'attività
> 
> Lo utilizzo da diversi anni e mi trovo bene

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## Links

- [View on Capterra](https://www.capterra.in/software/216586/livecare-support)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/216586/Livecare-Support/> |
| en-AE | <https://www.capterra.ae/software/216586/livecare-support> |
| en-AU | <https://www.capterra.com.au/software/216586/livecare-support> |
| en-CA | <https://www.capterra.ca/software/216586/livecare-support> |
| en-GB | <https://www.capterra.co.uk/software/216586/livecare-support> |
| en-IE | <https://www.capterra.ie/software/216586/livecare-support> |
| en-IL | <https://www.capterra.co.il/software/216586/livecare-support> |
| en-IN | <https://www.capterra.in/software/216586/livecare-support> |
| en-NZ | <https://www.capterra.co.nz/software/216586/livecare-support> |
| en-SG | <https://www.capterra.com.sg/software/216586/livecare-support> |
| en-ZA | <https://www.capterra.co.za/software/216586/livecare-support> |
| it | <https://www.capterra.it/software/216586/livecare-support> |

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