--- description: Get information about Squaretalk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Contact Center Quality Assurance software](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.in/software/219046/squaretalk-matrix Page: 1 / 6\ Next: [Next page](https://www.capterra.in/software/219046/squaretalk-matrix?page=2) > Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization > > Verdict: Rated **4.8/5** by 114 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Squaretalk? Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 114 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Squaretalk - **Founded**: 2008 ## Commercial Context - **Starting Price**: $25.00 - **Pricing model**: Per User - **Pricing Details**: Squaretalk's Contact Center plans include: - Core tier for $25/user/month for a minimum of 5 users; - Connect tier for $40/user/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, English, French, German, Hebrew, Italian, Spanish - **Available Countries**: Albania, Algeria, Andorra, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Brazil, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus and 79 more ## Features - 2-Way Messaging - AI/Machine Learning - Activity Dashboard - Agent Interface - Alerts/Notifications - Auto-Dialer - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Business Process Automation - Call Center Management - Call List Management - Call Logging - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transcription - Campaign Management Software - Campaign Scheduling - Chat/Messaging - Conferencing - Content Management Software (CMS) - Customizable Reports - Dashboard Software - Lead Engagement - Lead Management Software - List Management - Mass Texting - Multi-Channel Communication - Multi-Language - Multi-User Collaboration - Natural Language Processing - PBX - Performance Metrics - Personalization Software - Predictive Dialer Software - Quality Management Software - Queue Management - Recording - Reporting/Analytics - Role-Based Permissions - SIP Trunking - SMS Messaging - Sales Pipeline Management - Scheduled Messaging - Third-Party Integrations - Virtual Extensions - Voice Mail ... and 26 more features ## Integrations (7 total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Center Quality Assurance software](https://www.capterra.in/directory/33415/contact-center-quality-assurance/software) ## Related Categories - [Contact Center Quality Assurance software](https://www.capterra.in/directory/33415/contact-center-quality-assurance/software) - [Virtual Assistant Software](https://www.capterra.in/directory/33535/virtual-assistant/software) - [Predictive Dialer Software](https://www.capterra.in/directory/30597/predictive-dialer/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (884 reviews) 2. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (330 reviews) 3. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Readymode](https://www.capterra.in/software/136728/Readymode) — 4.6/5 (144 reviews) ## Reviews ### "Reliable Calling Platform That Helped My Insurance Sales Team Stay Organized" — 4.0/5 > **Venkat** | *20 July 2026* | Insurance Software | Recommendation rating: 9.0/10 > > **Pros**: My team adapted to the platform fairly quickly, and the call management tools made it simple to monitor ongoing conversations and follow up with potential policyholders. The reporting dashboard gave me a clear picture of agent performance and campaign results, which helped me make better decisions. As a Sales Manager in the insurance industry, I found Squaretalk to be very easy to use after the initial setup. I also think it offers good value for money because it combines calling, reporting, and management features in one platform. The connection quality was generally stable, so our customer conversations were rarely interrupted. > > **Cons**: The learning curve can be a little challenging for new agents who have never worked with a cloud-based calling system before. Some reporting filters could be more flexible, and we experienced occasional internet-related delays during peak business hours, although they were not frequent enough to significantly affect productivity. > > It has improved the way my insurance sales team handles outbound calls, tracks performance, and manages customer interactions. The interface is user-friendly, the reporting tools provide useful insights, and the call management features have made daily operations much smoother. ----- ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *22 June 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **Cons**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "Voice and Email in One Customer History USE." — 5.0/5 > **Mahek** | *17 August 2026* | Banking | Recommendation rating: 8.0/10 > > **Pros**: The Gmail integration has made follow-up much easier for our customer service team. Agents can manage email alongside calls and access the relevant customer history without constantly switching between systems. Combined with contact management, it gives us a much clearer view of previous communication. > > **Cons**: More advanced email reporting would help us compare response times and workloads between voice and email teams. > > We previously had calls in one system and email conversations in another, which often resulted in missing context or duplicated work. Squaretalk has brought those interactions closer together and helped agents respond with better information. Customers no longer need to repeat the same details when they change channels. ----- ### "Improved workflow Management and Role-Based Controls with Squaretalk" — 4.0/5 > **Manikandan** | *6 May 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The dedicated onboarding manager made all the difference. She walked us through every step of the implementation and even helped customize some of our workflows. The platform itself is very flexible, and we can set different permissions and access controls for all the roles in our company. > > **Cons**: It’d be great to have more dashboard customization. The monitoring dashboard and analytics reports have so much data it felt overwhelming at first. It took a bit to figure out which metrics were most relevant to us. > > Before switching, managing agent workflows and call distribution was chaotic—we used different systems that didn’t communicate well, and supervisors had to constantly intervene. Squaretalk brought everything under one roof. Now, I can assign the right access to each team member, automate call routing based on skill, and review performance metrics in real time. ----- ### "Seamless Global Engagement" — 5.0/5 > **Verified Reviewer** | *25 December 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I'm impressed by Squaretalk's continuous innovation, even implementing a customized feature we requested to optimize workforce planning. > > **Cons**: Honestly, I have no major gripes after 2+ years of using Squaretalk. > > By eliminating traditional telephony challenges around stability, sound clarity, and accessibility across borders, Squaretalk enabled us to create consistent customer experiences regardless of market. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.in/software/219046/squaretalk-matrix?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/219046/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data