18 years of helping Indian businesses
choose better software
Squaretalk
What Is Squaretalk?
Squaretalk is a versatile and secure call center software with automations and integrations made simple. So simple, you’ll have time for the other parts of your business.
Affordable, scalable and easy-to-use communications platform provides your sales and support teams with powerful tools to work effectively, from anywhere, and via the channels your customers prefer. Gain a local presence worldwide with access to local, mobile and toll-free numbers in over 100 countries and 3,400 area codes.
Who Uses Squaretalk?
Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc.
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Squaretalk Reviews for Indian Users
Cost-Efficient
Comments: Squaretalk made it easier to forward calls to other team members and escalate customer problems, which improved our resolution rates. It also reduces our operational costs and ultimately improves our bottom line.
Pros:
I like best that the product is constantly evolving. They’ve recently added more self-service options to the portal, which speeds up admin work, and let managers customize their dashboards and reports more.
Cons:
I haven't had a serious issue yet to write about
Squaretalk Response
5 months ago
Thanks for your feedback, Vikash! We're glad to hear you're enjoying the new self-service options and customizable dashboards - they’re designed to save time and boost efficiency! It's also great that Squaretalk is helping improve resolution rates and reduce costs for your team! Feel free to reach out if you need anything. We're here to help!
The best call center I've worked with
Comments: The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with.
Pros:
The preformances of their call center. It's friendly to use, there are a lot of features that provide you ways to customize your use. Their staff provides all the support & service our company need. From my experience working with other call centers, Squaretalk is the best call center I've worked with.
Cons:
Really not much, otherwise I won't be writing this positive review.
Squaretalk Response
7 months ago
Thank you for your glowing review and for being a loyal Squaretalk user for over two years, Kim! We're thrilled to hear that you find our call center platform both user-friendly and feature-rich. It's wonderful to know that our support team has been meeting your needs so well. Your kind words, especially considering your experience with other call center software vendors, have truly made our day! Your feedback motivates us to continue delivering the best service possible. If you ever have any suggestions or additional feedback, we'd love to hear from you. Thanks again, and we're excited to continue supporting your team!
Squaretalk summary
Pros:
- Support from Costumer service, - Happy to share their experience,- Helping to set up settings on campaigns
Cons:
No client tracking. If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no. of Agents
Squaretalk Response
2 years ago
Thanks for sharing your feedback. We are always eager to improve our service and will consider these points. Please don't hesitate to reach out to us if you need any assistance or want to share any suggestions or feedback.
Seamless Global Engagement
Comments: By eliminating traditional telephony challenges around stability, sound clarity, and accessibility across borders, Squaretalk enabled us to create consistent customer experiences regardless of market.
Pros:
I'm impressed by Squaretalk's continuous innovation, even implementing a customized feature we requested to optimize workforce planning.
Cons:
Honestly, I have no major gripes after 2+ years of using Squaretalk.
Great for scaling up sales
Comments: We use Squaretalk for both inbound and outbound calls, so customers can call our business for sales inquiries and facilitate our cold calling efforts. The plateform syncs with our CRM database, giving us a comprehensive view of all relevant interactions. Overall, Squaretalk has been a indispensable tool for our sales team.
Pros:
Squaretalk has significantly boosted our sales operations. Their autodialer has tripled our calling capacity and allowed us to reach more leads in less time. The reporting and analytics features privide valuable insights into call performance and help us to optimize our strategies. The customer support is top-notch, they are always quick to respond and resolve any issues we have.
Cons:
The only downsite we're encountered is the occasional lag in the reporting dashboard. It would also be great to have more real-time updates.
Squaretalk Response
9 months ago
Thank you for your great review! We're thrilled to hear that our dialer has significantly boosted your sales operations and tripled your calling capacity. It's also wonderful to hear that our reporting features and customer support have met your needs (and we'll make sure to pass this feedback to our support team). We appreciate your feedback on the reporting dashboard lag and the desire for real-time updates. We're working on improvements to enhance your experience. Thanks for highlighting how Squaretalk integrates with your CRM and supports both inbound and outbound calls. If you need anything else, feel free to reach out.
