--- description: Get information about Squaretalk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Contact Center Quality Assurance software](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.in/software/219046/squaretalk-matrix Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/219046/squaretalk-matrix?page=2) > Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization > > Verdict: Rated **4.9/5** by 101 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Squaretalk? Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 101 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Squaretalk - **Founded**: 2008 ## Commercial Context - **Starting Price**: $25.00 - **Pricing model**: Per User - **Pricing Details**: Squaretalk's Contact Center plans include: - Core tier for $25/user/month for a minimum of 5 users; - Connect tier for $40/user/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: Arabic, English, French, German, Hebrew, Italian, Spanish - **Available Countries**: Albania, Algeria, Andorra, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Brazil, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus and 79 more ## Features - 2-Way Messaging - AI/Machine Learning - Activity Dashboard - Agent Interface - Auto-Dialer - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Business Process Automation - Call Center Management - Call List Management - Call Logging - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transcription - Call Transfer - Caller ID - Campaign Management Software - Campaign Planning - Campaign Scheduling - Chat/Messaging - Conferencing - Conversation Intelligence - Customizable Reports - Dashboard Software - Data Entry Software - For Sales Teams/Organizations - IVR - KPI Monitoring - List Management - Mass Texting - Multi-Channel Communication - Multi-User Collaboration - Natural Language Processing - PBX - Performance Management - Personalization Software - Power Dialer - Predictive Dialer Software - Quality Management Software - Reporting/Analytics - SIP Trunking - Sales Activity Management - Sales Pipeline Management - Scheduled Messaging - Scheduling Software - VoIP Software ... and 22 more features ## Integrations (16 total) - Bitrix24 - Dropbox Business - Dynamics 365 - Freshdesk - Google Drive - Highrise - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - SugarCRM - Vtiger CRM - WhatsApp - WordPress - Zendesk Suite - Zoho CRM ... and 1 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Center Quality Assurance software](https://www.capterra.in/directory/33415/contact-center-quality-assurance/software) ## Related Categories - [Contact Center Quality Assurance software](https://www.capterra.in/directory/33415/contact-center-quality-assurance/software) - [AI Sales Assistant Software](https://www.capterra.in/directory/34135/ai-sales-assistant/software) - [Virtual Assistant Software](https://www.capterra.in/directory/33535/virtual-assistant/software) - [Predictive Dialer Software](https://www.capterra.in/directory/30597/predictive-dialer/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [Nextiva](https://www.capterra.in/software/175788/nextiva) — 4.6/5 (914 reviews) ## Reviews ### "Squaretalk Optimized Our Problem-solving Process" — 5.0/5 > **Bharat** | *19 December 2024* | Market Research Software | Recommendation rating: 9.0/10 > > **Pros**: The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention. > > **Cons**: I’ve never had any serious issues. Their support is good. > > I manage a retraining center that offers online and in-person courses. Our customer support needs have doubled in the last year, with constant requests for assistance with enrollment, financial aid applications, payment processing, and technical problems with the online platform. Squaretalk provides reliable call management, IVR for after-hours and holidays, queue callbacks, and call transfers, which allow us to handle larger call volumes and resolve issues faster. ----- ### "The best manager of your support department" — 5.0/5 > **Paras** | *20 December 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: squaretalk have most of the features we need their instant messsaging and auto dialer were actually great addons, also their auto spam detection made it easier for our team to manage call much more efficiently. > > **Cons**: The only thing i want improved is their ui and add some modes. also they can work on lag issues when our agents shifts between calls it sometime lags. > > Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk was game changer for us. ----- ### "Meets Our Needs" — 5.0/5 > **Aditya** | *22 March 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The sales rep was very helpful and offered us a better price than other companies we spoke to. He really listened to our needs and requirements and worked to get us as much as possible for our money. I was very surprised that the deployment and support people were equally helpful. > > **Cons**: I just wish if they had an app, but overall everything else is okay > > We switched software because of consistent call problems, including dropped calls, bad audio, and connection delays. The customer service was very slow to reply and never after their business hours. We’ve seen none of these issues with Squaretalk. We have the advanced VoIP features we need without additional fees and the support is 24/7. ----- ### "Good Value for Money" — 5.0/5 > **Shivsankar** | *25 January 2025* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: The platform offers great value for the price. We get a lot of functionality without having to pay a premium. The call management features are particularly useful for our sales team. > > **Cons**: I haven’t encountered any major problems so far. > > Squaretalk has improved our ability to manage sales calls and customer support. It’s made our team more efficient, and the automation tools have saved us a lot of time. The platform’s affordability has also helped us stay within budget while getting the features we need. ----- ### "Improved workflow Management and Role-Based Controls with Squaretalk" — 4.0/5 > **Manikandan** | *6 May 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The dedicated onboarding manager made all the difference. She walked us through every step of the implementation and even helped customize some of our workflows. The platform itself is very flexible, and we can set different permissions and access controls for all the roles in our company. > > **Cons**: It’d be great to have more dashboard customization. The monitoring dashboard and analytics reports have so much data it felt overwhelming at first. It took a bit to figure out which metrics were most relevant to us. > > Before switching, managing agent workflows and call distribution was chaotic—we used different systems that didn’t communicate well, and supervisors had to constantly intervene. Squaretalk brought everything under one roof. Now, I can assign the right access to each team member, automate call routing based on skill, and review performance metrics in real time. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/219046/squaretalk-matrix?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/219046/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data