--- description: Get information about Squaretalk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Contact Center Quality Assurance software](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.in/software/219046/squaretalk-matrix Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/219046/squaretalk-matrix?page=2) > Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization > > Verdict: Rated **4.9/5** by 105 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Squaretalk? Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 105 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Squaretalk - **Founded**: 2008 ## Commercial Context - **Starting Price**: $25.00 - **Pricing model**: Per User - **Pricing Details**: Squaretalk's Contact Center plans include: - Core tier for $25/user/month for a minimum of 5 users; - Connect tier for $40/user/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: Arabic, English, French, German, Hebrew, Italian, Spanish - **Available Countries**: Albania, Algeria, Andorra, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Brazil, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus and 79 more ## Features - 2-Way Messaging - AI/Machine Learning - Activity Dashboard - Agent Interface - Auto-Dialer - Automated Attendant - Automated Responses - Automated Routing - Business Process Automation - Call Center Management - Call Disposition - Call Logging - Call Monitoring Software - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transcription - Call Transfer - Campaign Management Software - Campaign Scheduling - Chat/Messaging - Conferencing - Conversation Intelligence - Dashboard Software - Email Management Software - For Sales Teams/Organizations - IVR - List Management - Mass Texting - Multi-Channel Communication - Multi-Language - Multi-User Collaboration - Natural Language Processing - PBX - Performance Management - Personalization Software - Predictive Dialer Software - Quality Management Software - Queue Management - Recording - Reporting/Analytics - Sales Activity Management - Sales Pipeline Management - Scheduled Messaging - Scheduling Software - Third-Party Integrations - Virtual Extensions - VoIP Software - Workforce Management Software ... and 26 more features ## Integrations (7 total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Center Quality Assurance software](https://www.capterra.in/directory/33415/contact-center-quality-assurance/software) ## Related Categories - [Contact Center Quality Assurance software](https://www.capterra.in/directory/33415/contact-center-quality-assurance/software) - [AI Sales Assistant Software](https://www.capterra.in/directory/34135/ai-sales-assistant/software) - [Virtual Assistant Software](https://www.capterra.in/directory/33535/virtual-assistant/software) - [Predictive Dialer Software](https://www.capterra.in/directory/30597/predictive-dialer/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (881 reviews) 2. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (325 reviews) 3. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1786 reviews) 5. [Readymode](https://www.capterra.in/software/136728/Readymode) — 4.6/5 (143 reviews) ## Reviews ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *22 June 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **Cons**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "The best manager of your support department" — 5.0/5 > **Paras** | *20 December 2025* | Computer & Network Security | Recommendation rating: 9.0/10 > > **Pros**: squaretalk have most of the features we need their instant messsaging and auto dialer were actually great addons, also their auto spam detection made it easier for our team to manage call much more efficiently. > > **Cons**: The only thing i want improved is their ui and add some modes. also they can work on lag issues when our agents shifts between calls it sometime lags. > > Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk was game changer for us. ----- ### "A stable and dependable Platform for high volume campaigns." — 5.0/5 > **Jitendra** | *15 June 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The quality of calls made is also constant even when our call volumes are highest. We have several concurrent outbound campaigns and have never had any significant degradation. One of the best features of the platform has been the infrastructure reliability. > > **Cons**: The active campaigns may be more consolidated and the campaign overview screen can be streamlined to switch between active campaigns. > > We had a solution before which was not good when the load became peak thus directly affecting the conversion rates and customer satisfaction. With Squaretalk, we cease to plan based on limitations of the system. The team is performance oriented as opposed to working around instability. ----- ### "Streamlined Call Management" — 5.0/5 > **Brajesh** | *4 March 2025* | Program Development | Recommendation rating: 9.0/10 > > **Pros**: I appreciate Squaretalk's predictive dialer, campaign management tools, and IVR. These automations ensure our agents focus on high-value tasks and conversations. The real-time dashboard also enables data-driven optimizations to boost efficiency. > > **Cons**: We had minor issues with list uploads. However, the knowledgeable support squad acted swiftly and tackled these problems. > > By automating the dialing processes, Squaretalk has significantly improved agent productivity and important mentrics like answer rates, talk time, and conversions. ----- ### "Seamless Global Engagement" — 5.0/5 > **Verified Reviewer** | *25 December 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I'm impressed by Squaretalk's continuous innovation, even implementing a customized feature we requested to optimize workforce planning. > > **Cons**: Honestly, I have no major gripes after 2+ years of using Squaretalk. > > By eliminating traditional telephony challenges around stability, sound clarity, and accessibility across borders, Squaretalk enabled us to create consistent customer experiences regardless of market. ----- Page: 1 / 5\ Next: [Next page](https://www.capterra.in/software/219046/squaretalk-matrix?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/219046/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data