--- description: Get information about Squaretalk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Squaretalk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Contact Center Quality Assurance software](/directory/33415/contact-center-quality-assurance/software) > [Squaretalk](/software/219046/squaretalk-matrix) # Squaretalk Canonical: https://www.capterra.in/software/219046/squaretalk-matrix Page: 1 / 6\ Next: [Next page](https://www.capterra.in/software/219046/squaretalk-matrix?page=2) > Squaretalk is an all-in-one contact center platform that increases lead engagement, contact rates, team performance and personalization > > Verdict: Rated **4.8/5** by 128 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Squaretalk? Squaretalk’s versatile software suits contact centers of all sizes. It’s perfect for BPOs, customer support units, high-velocity sales teams, telemarketers, insurance or financial institutions, etc. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 128 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Squaretalk - **Founded**: 2008 ## Commercial Context - **Starting Price**: $25.00 - **Pricing model**: Per User - **Pricing Details**: Squaretalk's Contact Center plans include: - Core tier for $25/user/month for a minimum of 5 users; - Connect tier for $40/user/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, English, French, German, Hebrew, Italian, Spanish - **Available Countries**: Albania, Algeria, Andorra, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herzegovina, Brazil, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus and 79 more ## Features - 2-Way Messaging - AI/Machine Learning - Activity Dashboard - Agent Interface - Auto-Dialer - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Business Process Automation - Call Center Management - Call Logging - Call Reporting - Call Routing - Call Scripting - Call Tracking Software - Call Transcription - Caller ID - Campaign Management Software - Campaign Planning - Chat/Messaging - Conferencing - Contact Management Software - Content Management Software (CMS) - Customizable Reports - IVR - KPI Monitoring - Lead Engagement - List Management - Mass Texting - Multi-Channel Communication - Multi-User Collaboration - Natural Language Processing - PBX - Performance Management - Performance Metrics - Personalization Software - Power Dialer - Predictive Dialer Software - Quality Management Software - Recording - Reporting/Analytics - SMS Messaging - Sales Pipeline Management - Scheduled Messaging - Transfers/Routing - Virtual Extensions - VoIP Software - Voice Mail - Workflow Automation ... and 26 more features ## Integrations (7 total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Contact Center Quality Assurance software](https://www.capterra.in/directory/33415/contact-center-quality-assurance/software) ## Related Categories - [Contact Center Quality Assurance software](https://www.capterra.in/directory/33415/contact-center-quality-assurance/software) - [Virtual Assistant Software](https://www.capterra.in/directory/33535/virtual-assistant/software) - [Predictive Dialer Software](https://www.capterra.in/directory/30597/predictive-dialer/software) - [Auto Dialer Software](https://www.capterra.in/directory/30999/auto-dialer/software) - [Call Center Software](https://www.capterra.in/directory/30007/call-center/software) ## Alternatives 1. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (891 reviews) 2. [Convoso](https://www.capterra.in/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.in/software/29589/callcenternow) — 4.8/5 (335 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Readymode](https://www.capterra.in/software/136728/Readymode) — 4.6/5 (145 reviews) ## Reviews ### "Reliable calling platform with great support" — 5.0/5 > **Tarun** | *29 September 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: The combination of calling features and management tools is probably what I like most. We can manage calls, monitor activity, and keep track of team performance without having to jump between several different systems. The support team is another strong point. Getting help when something needs to be configured or when we have a question has generally been quick and straightforward. > > **Cons**: The platform has quite a few features, so there is a bit of a learning curve when you first start using the more advanced settings. Some parts of the interface could also be made a little simpler and more intuitive. These aren't major issues once the team gets familiar with the system, but improving the initial experience would make onboarding even easier. > > Overall, my experience with Squaretalk has been very positive. The platform is reliable for day-to-day calling and makes it easier to manage and monitor communication from one place. The setup was fairly straightforward, and once we got familiar with the different features, it became easy for the team to use. I also appreciate the quality of customer support. Whenever we’ve had a question or needed help with configuration, the support team has been responsive and helpful. There is a little bit of a learning curve with some of the more advanced features, but overall Squaretalk has been a dependable solution and has made our calling operations more organized and efficient. ----- ### "Simple and reliable for student course pitching & support calls" — 5.0/5 > **Shivam** | *22 September 2026* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: I mainly used Squaretalk for cold calling students to pitch our courses and also for reaching out when students needed any kind of support. What I liked the most was the availability and the quality of calls. Calls were clear most of the time and the system felt reliable for regular daily use. The interface is also very simple and easy to understand, so I didn’t have to struggle to figure things out > > **Cons**: I didn’t face any major issues during my use. There is always some scope for improvement in any platform, but nothing stood out as a real problem for me > > My overall experience with Squaretalk has been really good. I’ve been using it for cold calling students about our courses and for support related conversations. call quality and availability have been solid, which is the most important thing for this kind of work. The interface is clean and simple, so the learning curve is short \& anyone can start using it quickly , i mostly used the calling features, and call management felt straightforward. i haven’t heavily used email or SMS yet, and I didn’t face any noticeable bugs so far. for value for money and ease of use, it feels good for regular calling needs. ----- ### "A Straightforward Way to Keep Calls Organized" — 4.0/5 > **Ayush** | *27 September 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I like that Squaretalk keeps calling and communication features in one place without making the interface feel too complicated. Call management is straightforward, and it is easy to check call activity and handle day-to-day conversations. The overall setup also felt fairly simple, so it did not take much time to get comfortable using the main features. > > **Cons**: Some parts of the interface could be a little more intuitive, especially when trying to find certain settings for the first time. I also noticed that a few features take some time to understand properly. These were minor issues for me and did not affect the main calling functionality. > > My overall experience with Squaretalk has been positive. I found it useful for managing calls and keeping communication more organized. The platform is fairly easy to learn, performs reliably for regular use, and provides the main tools needed without feeling overly complicated. ----- ### "Voice and Email in One Customer History USE." — 5.0/5 > **Mahek** | *17 August 2026* | Banking | Recommendation rating: 8.0/10 > > **Pros**: The Gmail integration has made follow-up much easier for our customer service team. Agents can manage email alongside calls and access the relevant customer history without constantly switching between systems. Combined with contact management, it gives us a much clearer view of previous communication. > > **Cons**: More advanced email reporting would help us compare response times and workloads between voice and email teams. > > We previously had calls in one system and email conversations in another, which often resulted in missing context or duplicated work. Squaretalk has brought those interactions closer together and helped agents respond with better information. Customers no longer need to repeat the same details when they change channels. ----- ### "Simple and reliable calling platform" — 5.0/5 > **Muzammil** | *17 September 2026* | Design | Recommendation rating: 8.0/10 > > **Pros**: The calling features are easy to use and the interface is pretty simple. It was easy for me to manage calls without spending too much time learning the system. > > **Cons**: Sometimes I faced call quality issues and a few calls did not connect properly. It can be a little frustrating when this happens during regular work. > > My overall experience with Squaretalk has been good. I mainly used it for call management and found it useful for regular business communication. It is simple to understand and gets the job done without making things complicated. ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.in/software/219046/squaretalk-matrix?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/219046/squaretalk-matrix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data