Zeffy

Saving more than money

Comments: Zeffy has changed the way that I do things - it has made my life so much simpler. By having everything on Zeffy, I can take care of so many things in just one place, and in a more intuitive way than some other platforms. The staff have been helpful and friendly. Seriously, Zeffy has saved my sanity and renewed my ability to focus more on the work I do rather than scattering my energy every which way.

Pros:

I love how Zeffy has made my work life so much easier in many ways. I can manage my email list, send messages to different segments, tag individuals and their interests, sell tickets to events, collect membership fees, and track income and engagement throughout. Best of all, I can do all of this (and more) without having a portion of our income being snatched up by a supposed 'ally' of non-profit organizations.

Cons:

There is nothing that I dislike about Zeffy. I love that they have regular introductory workshops that you can join to learn how to use the platform. It still took me a little bit of time to learn some of the ins and outs of the program, but I feel confident that, if I had a question, they would answer it quickly.

Zeffy is free and perfect for nonprofits!

Comments: A small learning curve but that was was to be expected. That being said I was up and running with links to three campaigns on my GoDaddy website in 8-10 hours.

Pros:

We are a small nonprofit and struggling to fund our mission. Zeffy will allow us to raise money at no cost.

Cons:

Love it and anxious to see the new upgrades.

Disappointed and Upset

Comments: I will file a complaint with the authorities about Zeffy's practice.

Pros:

I do not like anything a bout the way you do business!

Cons:

After we opened an account with Zeffy, within the first two months, Zeffy didn't pay two out of 4 donations we had received. I followed up with customer service and was notified that our account had been canceled because our nonprofit (501 c3) religious charity, which has a spotless record and has been active since 2001, was considered high-risk. No other explanation was provided. Also, it will take up to 60 days to refund the donor who paid two donations. My understanding is this can happen to anybody and not worth it. Once you open an account with Zeffy, please provide all the information they need and receive their approval. If your customers make payments to your business, you still may not receive your money without an explanation, and your account may be canceled without explanation. Your customer refund may take up to 60 days. I don't recommend this company and will file a complaint with the authorities about Zeffy's practice.

10/10 Would recommend 100%

Comments: We were able to sign up easily and begin collecting 100% of our donations right away. Sharing is easy, tracking donations and donors is straightforward. Meanwhile, we're being stonewalled by PayPal and Venmo who don't seem to be particularly friendly toward non-profits.

Pros:

Ability to collect donations FEE-FREE!!!!! Also, convenient payment options (so donors don't need a special app or account), easy to sign up, straightforward form creation, option to create multiple forms, and even more functionality that I haven't even explored yet.

Cons:

Honestly I haven't encountered one yet. I would be interested to know if any donors have been opting to donate fees on top of their donations.

Great Zeffy

Comments: Excellent product, good service support. Easy to create and use.

Pros:

100% Free to non-profit organizations. Forms are easy to create and edit as necessary. Reports are functional and easy to obtain. Payment schedules set to when you want them.

Cons:

Tap to Pay is not available for Android.

I can't believe it's free!

Comments: Overall my experience with Zeffy has been stellar. I've never found an easier platform with so many options. AND it is free. Mindblowing!

Pros:

This is the easiest donor management software I have ever seen. I am older and often confused by software but this was intuitive and lovely to use. The receipts are very clean and professional.

Cons:

I'm not sure I've connected my bank properly, so that part is still iffy for me.

Excellent for non profits

Comments: Easy, convenient and free! We really appreciate this platform

Pros:

We really appreciate being able to keep 100% of the money that we raise. We also really like how easy it is to set up donations and track them

Cons:

Nothing, we are very satisfied and highly recommend Zeffy

Test drive working out well so far

Comments: so far so good. Curios to see how the e-commerce works

Pros:

Their business model of letting customers donate what they want is pretty much mine as well.

Cons:

customer support could be more responsive but it's still better than pretty much everything else out there

Rock on Zeffy

Comments: Overall, I would 100% recommend Zeffy to any non profit. Without question or hesitation, Zeffy is rocking it for the little guys.

Pros:

Obviously the fact that we get 100% of each donation. No other company out there that I could find gives 100%!

Cons:

Nothing yet. I need to spend a little more time on the portal understanding the ins and outs of how to use Zeffy

Great service!!

Comments: I find your service to be Excellent… so far 😊

Pros:

Very professional, zero costs, user friendly, immediate responses.

Cons:

There is not one thing I don’t like…ALL is good

Zeffy saving donors and our charity money

Comments: Zeffy has been easy to setup, and has been easy for donors to use. However, it needs to add Zapier integration, so that I can add donor information to our mailing list and do other automations with a Zeffy donation as a trigger.

Pros:

I like the simplicity of setup - not a lot of bells and whistles, but this makes event and form setup easy. Of course I like the "no fees" aspect - that's why we are using Zeffy.

Cons:

On the forms for a donor, it's not clear exactly how to zero out the tip if that's what the donor wants. Also - lack of API support for Zapier, which we use extensively. This will definitely limit our ability to use Zeffy exclusively.

Great Option For Small Non-Profits

Comments: Overall, we are happy with our experience with Zeffy. From a customer service standpoint, they are very responsive when issues are raised, generally within 24 hours or less.

Pros:

If you've used any other donation processing platform, Zeffy is pretty easy to navigate. They have a number of options for forms creation that should serve most, if not all, of the needs of a non-profit organization. I like that they also offer Tap-to-Pay.

Cons:

The eCheck process is cumbersome if the donor wants to enter their bank information manually rather than allowing Stripe (their processor) to directly access their bank account. Also, it seems a bit disengenuous that they don't make it a little more obvious that paying the recommended fee is optional. Also, it's a bit cumbersome to find their FAQ pages both before and after signing in to our account.

Nonprofits Should Use Zeffy

Pros:

Zeffy has no transaction fees! Through another donation platform, I once had a donation of $1250 and only received $1213 because of credit card fees. Zeffy is great because it allows all of my donated funds to go toward my ministry! I also have used Zeffy for several raffles and have created an online store. It was easy to use and customize. Honestly, all nonprofits should use Zeffy and receive their full donation amounts!

Cons:

There really are no cons. If a nonprofit organization does not mind receiving their funds once a week to their bank account, there is nothing to complain about.

New to Zeffy but so far so good!

Comments: So far so good WIth Paypal GIving taking over from Facebook/META for donations from that platform, we wanted to find another way for our donors to support us based on prior bad experiences with Paypal. ZEFFY is very easy to use form my point of view, I can put together a fundraiser quickly and easily, and I'm hopelessly incompetent! I'm working on a peer to peer Christmas fundraiser right now, "in lieu of gifts and cards."

Pros:

We do appreciate being able to set up fundraisers to easily and quickly and with little to no need for cyber skills. (I'm proof of that!) We also liked being able to set up weekly deposits ito our account. And of course, no fees deducted.

Cons:

As I've mentioned ot you before, I do not like the contribution being added automatically, and at a high %. I still think asking donors if they would like to offer a small tip or contribution would overall produce more income. We take the time to explain to our donors that they can adjust or eliminate the"tip'"..while also encouraging them to leave what they feel is appropriate, given that there are no fees deducted. This is awkward, but on our first effort we had donors very upset at being charged what they saw as a large fee.

Looking Into Using Zeffy Is Worth Your Time and Effort - you won't be disappointed

Pros:

The features that was most important were the ability to offer existing members pre-populated forms that made it easy for them to renew annual memberships by paying dues and making donations on-line. This replaced our legacy system that was painful to the membership because it forced them to fill out a form with the same info they gave us last year and then mail it to us.

Cons:

The ability to arrange the information presented on the forms is somewhat limited so the process flow did not match our existing process. An example was the form for a renewal customer required them to answer first how what donation they wanted to make the Historical Society over and above the dues. Then the form asked them to choose whether they wanted an Individual or Family Membership. This sequence should be reversed.

Zeffy is a 100% FREE resource that you NEED for your nonprofit!

Comments: Incredible. We will use this as long as it exists!

Pros:

Zeffy is an amazing platform. It is created by a nonprofit and for nonprofits and they are not here to take anything off the top. With an easy-to-use system and helpful staff who you can actually speak to on the phone, this is an amazing resource. I don’t even want to think about fundraising without it!

Cons:

No complaints. It is incredible. (If you need fast donations you will need to plan ahead though. Instant donations are not a thing but you can do Weekly donation transfers or monthly!)

I recommend Zeffy!

Comments: Wonderful! Zeffy has helped us further our organization's mission, and for that we are forever grateful!

Pros:

Zeffy does not charge organization’s to utilize their platform, and they provide great support. They also provide wonderful free training and webinars.

Cons:

No option for quick payment options like Paypal, Google/Apple Pay, Cashapp, ect.

Glad we found it

Pros:

Ease of use, simple to set up and deploy. Having a platform that includes peer to peer fundraising was key to our selection.

Cons:

Customer (Donor) Relationship Management needs improvement. It's very basic and you're not currently able to link/collapse duplicate customers because email is the primary identifier. Unfortunately, many people have multiple email addresses. It would also be nice to have the ability to link contacts that are part of the same household.

Grateful to Zeffy!

Comments: We've gotten great service whenever we've had questions! Overall, the UX is very good and easy to use. And to reiterate, we are so grateful for the no-fee structure as a small, start-up non-profit!

Pros:

As a small, new non-profit organization, it's invaluable that we're not charged fees and we're so grateful to Zeffy for the services they provide!

Cons:

It would be nice if there were slightly more robust customization options for event ticketing set-up, but this is a very small quibble.

Great for Nonprofits

Comments: I am very pleased and highly recommend this for other groups like ours.

Pros:

As a small nonprofit educational group, we needed a way to digitize our ticket sales without losing money on fees. Zeffy was the obvious choice, and we've been very happy with not only how easy it is to set up events and ticketing, but how quickly we are paid out as well.

Cons:

There are a few minor issues, but overall it is an excellent product for us. I do wish that there was some sort of search function on Zeffy for people who wanted to find our organization but didn't have the direct link.

good and distinction

Comments: Exceptional in the manner that let like

Pros:

good language and the sense of calling in talking

Cons:

nothing, everything great in the form pf talking

Zeffy is the best for non-profit donation processing

Comments: we are a non profit that accepts donations with credit cards and Zeffy has helped us immensely.

Pros:

Zeffy is our go to credit card processor for special events and donations saving us from high processing fees.

Cons:

Some event planning offer ability to share on social media.

Zeffy is the Real Deal - Drop GoFundMe - Go with Zeffy!

Pros:

The features and the zero transaction fees make the platform ideal for NPO's. It truly is more intuitive in design and features than any other offering. We have saved $1,000's in transaction fees for our organization. We even use the system for tickets for events. It wonderful.

Cons:

Would be nice to have a messaging system to send updates out to donors who have donated via the system.

Way more than I expected! Zeffy does it all!

Comments: Love! It's helped our nonprofit achieve more faster than we expected!

Pros:

Zeffy is an incredible platform for our small nonprofit. We're able to save on donation fees, which is a huge burden lifted. And they offer SO MUCH MORE than I was expecting! They can handle event tickets, online shop items, raffles and even memberships. Zeffy has allowed us to set up programs faster and easier than imagined, all with embeded forms so we maintain branding.

Cons:

Large donations are tricky and users sometimes ask for alternative methods to pay.

Zeffy for Golf Outing

Comments: Overall, I would continue to use this site for our annual golf outing. It is simple to use, and there is a huge savings for us as a non-profit.

Pros:

Zeffy was great to use for our annual golf outing. It saved us a lot of money in fees that other sites charge.

Cons:

There isn't anything I didn't like, it was very easy to use.