--- description: Get information about versaSRS HelpDesk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: versaSRS HelpDesk Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [versaSRS HelpDesk](/software/23415/versasrs-helpdesk) # versaSRS HelpDesk Canonical: https://www.capterra.in/software/23415/versasrs-helpdesk > Web Browser delivered CRM solution for managing corporate Contacts, Organizations, Functions and Events related data. > > Verdict: Rated **4.7/5** by 3 users. Top-rated for **Ease of Use**. ----- ## Overview ### Who Uses versaSRS HelpDesk? Medium to Enterprise businesses wishing to improve customer service and internal workflow \& procedures. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 3 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | | Based on overall reviews | | Features | | Based on overall reviews | | Recommendation percentage | - | ( Likelihood to recommend) | ## About the vendor - **Company**: VersaDev - **Founded**: 1995 ## Commercial Context - **Starting Price**: A$99.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Contact VersaDev for pricing details - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia ## Features - Alerts/Escalation - CRM Software - Call Center Management - Configuration Management - Contract/License Management - Customer Database - Knowledge Base Management - Macros/Templated Responses - Queue Management - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management ## Support Options - Chat ## Category - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Freshservice](https://www.capterra.in/software/132997/freshservice) — 4.5/5 (685 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Milvus](https://www.capterra.in/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Supremo Remote Desktop](https://www.capterra.in/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "ASC deliver high quality service to their customers via versaSRS" — 5.0/5 > **Michael** | *20 May 2013* > > **Pros**: We won a large government contract. The contract required pages of monthly reports and I was reading at the time about what versaSRS could do with regard to reporting and soon realised versaSRS could fulfil those requirements as well. The system allows us to monitor, support and maintain equipment bought by one of our major customers simply by using the Assets Management tools within versaSRS. Each month we can report on KPI's and we use versaSRS wholly and solely for that purpose. > > **Cons**: We are very happy with the way that everything works. There are probably a thousand things that versaSRS does that we are not aware of. > > We looked at a number of packages, quite a number, and what was worrying to us was how little customer support there was. We also wanted to work with someone who would tell us Yes, we can do this, yes we can do that. That was high on our wish list. We downloaded a trial version of SRS and played around with it. Our technicians investigated it to see if it could be tailored to suit our business. Right from the start the idea was to keep it as simple as possible. We wanted it as simple as we could get it but we want as much information out of it as we could possibly get. ----- ### "Tracking Everything & Anything" — 5.0/5 > **David** | *12 September 2013* > > versaSRS is designed around the way we work. We did not have to change the way we operate to fit the tool. For those few times we have gone outside the box, it has been flexible enough to customize resulting in a measurable improvement in our internal processes. We use it to log and track everything including service requests, sales opportunities, equipment orders, and new customer leads. It automatically notifies our purchasing department and our clients when warranty and maintenance renewals are due and tracks the entire process from quoting to invoicing, making sure nothing is missed. We are easily able to look up any contact, organization, asset, and all their related service history records within a few clicks. With its document management capabilities, versaSRS has even served as a very functional web-based paperless office system for our business. With all this, we've only tapped a few of its features. Obviously, we highly recommend versaSRS for any business. ----- ### "A Priceless Support Request Tool" — 4.0/5 > **Florance** | *12 September 2013* > > versaSRS has been an invaluable resource for my company as a tool to track and log support requests. I'd recommend this product for anyone with a medium-sized company as a measurement tool. It's priceless. ## Links - [View on Capterra](https://www.capterra.in/software/23415/versasrs-helpdesk) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data