--- description: Get information about SurveyMonkey price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SurveyMonkey Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/34136/ai-marketing-tools/software) > [SurveyMonkey](/software/32728/surveymonkey) # SurveyMonkey Canonical: https://www.capterra.in/software/32728/surveymonkey Page: 1 / 420\ Next: [Next page](https://www.capterra.in/software/32728/surveymonkey?page=2) > Survey management solution that helps businesses collect feedback, insights, and data to drive organizational growth. > > Verdict: Rated **4.6/5** by 10475 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SurveyMonkey? SurveyMonkey is used by marketers, customer experience professionals, human resources departments, IT teams, event planners, educators, researchers, and healthcare organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 10475 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Momentive - **Location**: San Mateo, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: $30.00 - **Pricing model**: Per User (Free version available) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Brazilian Portuguese, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Denmark, Finland, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Russia, South Korea, Spain and 4 more ## Features - Activity Dashboard - Benchmarking - CES Survey Structure - CSAT Survey Structure - Complaint Monitoring - Conditional Logic - Continuous Feedback - Customer Experience Management - Customer Segmentation - Customizable Branding - Customizable Questions - Customizable Templates - Dashboard Software - Data Visualization Software - Drag & Drop - Email Management Software - Email Marketing Software - Employee Recognition Software - Engagement Tracking - Feedback Management - Forms Creation & Design - Forms Management - Live Results Sharing - Marketing Management - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Channel Distribution - Multiple Question Types - NPS Survey Structure - Negative Feedback Management - Online Polling - Peer-to-Peer Recognition - Pulse Surveys - Question Branching - Question Library - Reporting & Statistics - Reporting/Analytics - SMS Messaging - Segmentation - Sentiment Analysis - Skip Logic - Survey Builder - Survey/Poll Management - Surveys & Feedback - Template Management - Text Analysis Software - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Automation ... and 10 more features ## Integrations (102 total) - ActiveCampaign - Administrate Training Management - Airbyte - Airtable - Apptio Platform - Appy Pie - Arlo Training Management Software - BHN Rewards - BigID.me - Birdeye - Chattermill - Claris Connect - ClicData - Conduitly - Constant Contact ... and 87 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [AI Marketing Tools](https://www.capterra.in/directory/34136/ai-marketing-tools/software) ## Related Categories - [AI Marketing Tools](https://www.capterra.in/directory/34136/ai-marketing-tools/software) - [Market Research Software](https://www.capterra.in/directory/10041/market-research/software) - [Forms Automation Software](https://www.capterra.in/directory/10023/forms-automation/software) - [Form Builder Software](https://www.capterra.in/directory/33235/form-builder/software) - [Polling Software](https://www.capterra.in/directory/31220/polling/software) ## Alternatives 1. [UmfrageOnline](https://www.capterra.in/software/201674/enquetes-maken) — 4.6/5 (1730 reviews) 2. [Google Forms](https://www.capterra.in/software/176571/google-forms) — 4.7/5 (11479 reviews) 3. [Jotform](https://www.capterra.in/software/158456/jotform-4-0) — 4.7/5 (2904 reviews) 4. [Typeform](https://www.capterra.in/software/137289/typeform) — 4.7/5 (971 reviews) 5. [Survicate](https://www.capterra.in/software/132914/survicate) — 4.6/5 (99 reviews) ## Reviews ### "Happy with Survey monkey" — 5.0/5 > **Verified Reviewer** | *3 May 2026* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: Easy survey questions creation and flexibility, drag and drop tools and easy of use, review mechanism are easy > > **Cons**: Deeper analytics, logic controls over data, and export options—are locked behind and higher-priced to utilise. > > Over all, meets the requirements. Its user-friendly, reliable platform for creating and distributing surveys, featuring an intuitive drag-and-drop interface, robust templates, ----- ### "A Reliable tool - Just be ready to pay for the good parts\!" — 4.0/5 > **Verified Reviewer** | *27 June 2026* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Genuinely easy to get going. I had a customer satisfaction survey built and out the door in under twenty minutes the first time I used it. The drag-and-drop builder doesn't fight you, and the template library covers most of what a small business actually needs — NPS, post-purchase feedback, employee pulse checks, basic market research — so you're rarely starting from a blank page. The brand name earns trust. When a survey link says SurveyMonkey, people recognize it and actually open it. My completion rates were noticeably better than the home-grown forms I'd cobbled together before, which matters when you're trying to squeeze signal out of a small customer list. Reporting that's genuinely useful. Real-time results, clean charts, and filtering/cross-tabbing that let me slice responses by segment without exporting anything. For making a quick call after a launch, the built-in analytics were more than enough. It scales with the question. Skip logic and branching let me build something reasonably sophisticated when I needed it, and the integrations (it plugged into the tools I was already using) meant responses didn't just sit in a silo. SurveyMonkey Audience is a real differentiator. When I didn't have my own list to survey, being able to buy access to a respondent panel for some early market research was something most cheaper tools simply can't offer. > > **Cons**: The pricing is the thorn in the whole thing. It's expensive relative to what's out there, and the plans are structured in a way that constantly nudges you toward the next tier up. Half the features I actually wanted — advanced logic, certain exports, removing their branding, more team seats — lived behind a higher plan. The feature-gating feels nickel-and-dimey. Things competitors hand you for free (or that feel like they should be standard) are paywalled, and you don't always realize it until you hit the wall mid-project. Annual billing pressure. The monthly price is steep enough that you're effectively herded into an annual commitment, which is a tough ask when you're a small operation trying to stay flexible. Support is thin on the lower tiers. Reaching an actual human when something went sideways was slower than I'd have liked. It can feel dated. Next to the more modern, conversational survey tools, the respondent experience is functional but not exciting — fine for B2B, less so if you're trying to make a survey feel like part of your brand. > > SurveyMonkey is the kind of tool I never worried about — it just worked, every time, and that reliability is worth something when you're running a business and don't have time to babysit your software. For the moments where I needed credibility, decent analytics, and the ability to actually reach respondents, it delivered without drama. But the value equation is genuinely mixed. As an owner watching every line item, I felt the cost constantly, and the way useful features are parceled out across tiers left me feeling like I was always one upgrade away from what I needed. If your survey needs are simple and occasional, this is probably overkill and overpriced — a free or cheaper tool will do. But if feedback is a regular, load-bearing part of how you run things, and you value dependability and respondent trust over saving a few dollars, it earns its place. I'd recommend it with my eyes open: a strong product that asks you to pay a premium for the privilege. ----- ### "Powerful & easy survey tool with Strong analytics features" — 5.0/5 > **Meshv** | *3 April 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: SurveyMonkey make it super easy to create surveys using its ready made templates and pre-built questions. The UI interface is so beginner friendly such as skip logic, multilingual surveys and real time analytics help collect better insights. > > **Cons**: Only one thing I dislike is the free version has limitations on number of question and responses so need paid plan for that. > > Overall, I am having great experience with SurveyMonkey. It is super reliable and easy to use platform for making surveys and collecting proper feedback from users and team member. ----- ### "Swift survey" — 5.0/5 > **Vertika** | *13 December 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Easy tool ti use for beginners and covers all questions and answers in every aspect. Creating survey on any topic is easy > > **Cons**: There is nothing to like least, it covers everything person is looking while creating and captures all answers well > > Very happy and satisfied. Features are too good covers all information on survey , its easier to use on any topic ----- ### "My go-to tool for quick and easy surveys" — 4.0/5 > **Verified Reviewer** | *2 May 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: I don't need to know about any technical skills to get started and within minutes, I had a clean, professional looking survey is ready to send out. Also drag-and-drop interface made adding questions to feel natural and pre built in templates saved me a ton of time. > > **Cons**: The free plan is very limited - I can only create basic survey and even then many useful features are locked behind the paid plan. > > It was mixed but positive experience, the first time I needed to create a survey, I was up and running in about 10 minutes. The drag-and-drop builder, pre made templates, and logical questions flows made the whole process feel intuitive. ----- Page: 1 / 420\ Next: [Next page](https://www.capterra.in/software/32728/surveymonkey?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/32728/surveymonkey) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data