--- description: Get information about ServiceChannel price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [CMMS Software](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.in/software/38574/servicechannel Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/38574/servicechannel?page=2) > ServiceChannel is the \#1 facilities management system, helping you deliver an outstanding customer experience at every location. > > Verdict: Rated **4.4/5** by 138 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceChannel? Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retail, grocery, restaurants, convenience stores, healthcare chains and banks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 138 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceChannel - **Location**: New York, US - **Founded**: 1999 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Czech, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking Software - Audit Management - Audit Trail - Barcoding/RFID - Billing & Invoicing - Calendar Management - Compliance Management - Contract/License Management - Contractor Database - Depreciation Management - Dispatch Management - Document Management Software - Electronic Signature - Equipment Management - Facility Asset Management - Facility Scheduling - Fixed Asset Management Software - Incident Management Software - Inspection Management - Inventory Management Software - Job Management - Job Tracking - Maintenance Management Software - Maintenance Scheduling - Mobile Access - Parts Management - Predictive Maintenance - Preventive Maintenance Software - Project Tracking Software - Purchase Order Management - Qualification Tracking - Reminders - Reporting & Statistics - Reporting/Analytics - Risk Analysis - Scheduling Software - Service History - Subcontractor Management - Technician Management - Third-Party Integrations - User Management - Vendor Management Software - Work Order Management ## Integrations (15 total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [CMMS Software](https://www.capterra.in/directory/30032/cmms/software) ## Related Categories - [CMMS Software](https://www.capterra.in/directory/30032/cmms/software) - [Facility Management Software](https://www.capterra.in/directory/30211/facility-management/software) - [Work Order Software](https://www.capterra.in/directory/30785/work-order/software) - [Preventive Maintenance Software](https://www.capterra.in/directory/31023/preventive-maintenance/software) - [Fixed Asset Management Software](https://www.capterra.in/directory/10026/fixed-asset-management/software) ## Alternatives 1. [MaintainX](https://www.capterra.in/software/179296/getmaintainx) — 4.8/5 (1035 reviews) 2. [Fracttal One](https://www.capterra.in/software/159911/fracttal) — 4.6/5 (1773 reviews) 3. [Limble](https://www.capterra.in/software/162600/limble-cmms) — 4.8/5 (753 reviews) 4. [Jobber](https://www.capterra.in/software/127994/jobber) — 4.6/5 (1456 reviews) 5. [Fiix](https://www.capterra.in/software/74916/fiix) — 4.5/5 (628 reviews) ## Reviews ### "One Stop Shop" — 5.0/5 > **Chelsie** | *25 March 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Superclean has had a great experience partnering with ServiceChannel. Their platform streamlines our operations, improves visibility, and helps us deliver consistent, high-quality service to our clients. The ease of communication and efficiency has made a noticeable impact on our day-to-day performance. We value the partnership and look forward to continued success together. > > **Cons**: There are some trade specific aspects that I wish would be built differently to benefit the vendor partner. ----- ### "Reliable Platform for Managing Work Orders and Client Communication" — 4.0/5 > **luisa** | *22 May 2026* | Construction software | Recommendation rating: 9.0/10 > > **Pros**: ServiceChannel makes it easy to manage work orders, track progress, and communicate with clients in one place. It helps keep information organized and accessible for both office staff and field teams. CLIENT > > **Cons**: The platform can sometimes be difficult to navigate, especially when searching for specific information or managing multiple jobs at once. > > Overall, our experience with ServiceChannel has been positive. It is a useful platform for managing service requests, tracking job status, and maintaining communication with clients. While there is a learning curve and some areas could be more user-friendly, it has helped streamline operations and improve organization. ----- ### "Worst software ever. Avoid at all costs and you will lose suppliers." — 1.0/5 > **Fred** | *10 March 2025* | Environmental Services | Recommendation rating: 0.0/10 > > **Pros**: Worst ever for suppliers. We are leaving a client because that software is such a nightmare. Keep your money, we'll service others. > > **Cons**: User completely UNFRIENDLY, complicated, illogical, designed by PC people, zero empathy, focused on doing a million non-necessary things and the basic stuff is so unaccessible. If you are not a PC expert or IT consultant and you are a regular business owner, this will be a nightmare for you. Avoid clients who push you into this. > > Nightmare, we left the client and we left with unpaid invoices. Screw it, big loss. If a client uses that service, I am not touching it. ----- ### "Service Channel Review" — 5.0/5 > **Silvia** | *26 February 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: I have been using Service Channel for 10 years and have had great success with it. It allows me to easily communicate with our clients, upload quotes, get approvals and upload photos. Our technicians are also able to easily check in and out of jobs using the IVR system which allows us and the client to track the progress and completion of the job. The IVR system is easy to use with clear instructions. > > **Cons**: It sometimes takes clients a while to respond to messages posted in service channel. We then have to reach out to them outside of Service Channel either by phone or email. > > Our company has used Service Channel for many years and is very happy with the platform. We are also able to run reports and get rated which allows us to see how we are performing. Many of our clients use service channel. It is a wonderful portal to use and I highly recommend it to those who want to achieve success. ----- ### "Best platform for Luxury Retail clients" — 5.0/5 > **Teresa** | *23 February 2026* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: It is widely used by many of our clients enabling us to manage many work orders from different clients efficiently. > > **Cons**: The dashboard does not work for our services because most of our services span multiple days so we get points off for not completing the same day. > > Positive experience over the past 15 years. Platform is good for communication, scheduling, and invoicing. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.in/software/38574/servicechannel?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/38574/servicechannel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data