--- description: Get information about ServiceChannel price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceChannel Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [CMMS Software](/directory/30032/cmms/software) > [ServiceChannel](/software/38574/servicechannel) # ServiceChannel Canonical: https://www.capterra.in/software/38574/servicechannel Page: 1 / 6\ Next: [Next page](https://www.capterra.in/software/38574/servicechannel?page=2) > ServiceChannel is the \#1 facilities management system, helping you deliver an outstanding customer experience at every location. > > Verdict: Rated **4.5/5** by 130 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceChannel? Any multi-site organization that operates a portfolio of similar locations is a great fit for ServiceChannel, including retail, grocery, restaurants, convenience stores, healthcare chains and banks. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 130 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceChannel - **Location**: New York, US - **Founded**: 1999 ## Commercial Context - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Czech, Dutch, English, European Portuguese, French, German, Greek, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Activity Tracking - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking Software - Audit Management - Audit Trail - Barcoding/RFID - Billing & Invoicing - Calendar Management - Compliance Management - Contract/License Management - Contractor Database - Depreciation Management - Dispatch Management - Document Management Software - Electronic Signature - Equipment Management - Facility Asset Management - Facility Scheduling - Fixed Asset Management Software - Incident Management Software - Inspection Management - Inventory Management Software - Job Management - Job Tracking - Maintenance Management Software - Maintenance Scheduling - Mobile Access - Parts Management - Predictive Maintenance - Preventive Maintenance Software - Project Tracking Software - Purchase Order Management - Qualification Tracking - Reminders - Reporting & Statistics - Reporting/Analytics - Risk Analysis - Scheduling Software - Service History - Subcontractor Management - Technician Management - Third-Party Integrations - User Management - Vendor Management Software - Work Order Management ## Integrations (15 total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) ## Category - [CMMS Software](https://www.capterra.in/directory/30032/cmms/software) ## Related Categories - [CMMS Software](https://www.capterra.in/directory/30032/cmms/software) - [Facility Management Software](https://www.capterra.in/directory/30211/facility-management/software) - [Work Order Software](https://www.capterra.in/directory/30785/work-order/software) - [Preventive Maintenance Software](https://www.capterra.in/directory/31023/preventive-maintenance/software) - [Fixed Asset Management Software](https://www.capterra.in/directory/10026/fixed-asset-management/software) ## Alternatives 1. [MaintainX](https://www.capterra.in/software/179296/getmaintainx) — 4.8/5 (1005 reviews) 2. [Fracttal One](https://www.capterra.in/software/159911/fracttal) — 4.6/5 (1773 reviews) 3. [Limble](https://www.capterra.in/software/162600/limble-cmms) — 4.8/5 (738 reviews) 4. [Jobber](https://www.capterra.in/software/127994/jobber) — 4.6/5 (1420 reviews) 5. [Fiix](https://www.capterra.in/software/74916/fiix) — 4.5/5 (628 reviews) ## Reviews ### "Louis Vuitton and Servicechannel" — 5.0/5 > **Alan** | *11 February 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Key strategic partner in keeping each of our homes of Louis Vuitton a luxurious experience. The Servicechannel team are true partners in understanding our needs and working with us on doing all as well as allowing us to stay on budget. All are professional, kind and genuine in their care for us as a client. > > **Cons**: There are limited times the service can be a bit slow, but this is just me searching for a reason and not a common issue. > > With just about 9 years working with Servicechannel, our overall experience has been strong and a true partnership. From the implementation to the daily use of the system, Servicechannel is the perfect tool for the stores of Louis Vuitton, our teams and our vendors to make each a luxurious environment to work and shop at. ----- ### "Service Channel - from the vendor" — 5.0/5 > **Abbie** | *6 January 2026* | Construction software | Recommendation rating: 7.0/10 > > **Pros**: Service Channel is a great vendor management system\! It is very easy to use and work with our customers win order to see and receive all of their work orders and address the issues they are facing. It allows us clear communication channels directly with the customer. Super helpful\! > > **Cons**: The cost - we have to use it in order to accept service from our customers but it ends up costing us between 7-800/month > > its great\! they do a good job of keeping all of the information clear and easy to access and understand. ----- ### "Reliable and Efficient Work Order Management" — 5.0/5 > **Darnell** | *2 December 2025* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: ServiceChannel excels at streamlining facility management. I like having real-time updates, organized service histories, and clear visibility into vendor performance. It reduces manual work and makes daily operations run more smoothly. > > **Cons**: The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup, onboarding becomes slower and less efficient. > > My overall experience with ServiceChannel has been positive. The platform provides a strong centralized system for managing work orders, vendors, and service tracking. It has improved organization and communication across daily operations. While some features can be slow or require more steps than necessary—especially the invitation process for adding new customers—the platform still offers significant value and makes facility management more efficient. ----- ### "Review of ServiceChannel - N/A manager" — 4.0/5 > **Verified Reviewer** | *2 December 2025* | Warehousing | Recommendation rating: 10.0/10 > > **Pros**: I like that it allows me to communicate efficiently with my customers. I use ServiceChannel to update my accounts of ETA or anything else that doesn't require direct communication via email. > > **Cons**: What I like least is some of the features I'm granted access to. Sometimes when a work order needs to be closed I have to reach out to a rep to have it closed for me. - - There is an option to close the WO but there is a Closed - Approved option. > > I would say its essential to my work. I need it to communicate efficiently with my accounts. It also helps when you need a paper trail. You can search all WO by their ID's. ----- ### "ServiceChannel, the King of CMMS" — 5.0/5 > **William** | *17 November 2025* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: I find ServiceChannel incredibly efficient for managing a vast array of details when deploying technicians across the United States, whether they need to solve problems in remote areas or metropolitan locations. The platform ensures that technicians are capable of reaching stores promptly, diagnosing issues effectively, and communicating seamlessly with store management and our headquarters. ServiceChannel helps in managing all these transactional details smoothly. I also frequently use its work order management feature along with its capabilities to track the status of work orders, including time of arrival, completion, and when parts are due. The platform's ability to manage certificates of insurance, commercial details, banking, and invoicing information is invaluable. Additionally, ServiceChannel's performance scorecarding feature proves useful for evaluating our services with each client. I appreciate the integration with our work order management system, which, thanks to the API connection, ensures that data flows smoothly, enabling productive transactions. Having used ServiceChannel for over twenty years, I regard it as one of the pioneers of CMMS software systems for multi-site clients and continue to consider it among the best solutions available. Its reliability assures me enough to consistently recommend it to clients, friends, and colleagues, even rating it 10 out of 10. > > **Cons**: There are times during peak use that the screen refresh time lags by a second or two. It is nnt a big issue but sometimes slows you down when on the phone with a client. > > Extremely positive. We recommend ServiceChannel to our new clients. The lions share of clients at MaintenX use the ServiceChannel platform ----- Page: 1 / 6\ Next: [Next page](https://www.capterra.in/software/38574/servicechannel?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/38574/servicechannel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data