Engageware

Easy to use software to book online appointments

Comments: Very good I've used them for years and never considered changing

Pros:

Very Easy to use, low price, great support.

Cons:

I haven't found anything that I don't like about it. It has all the bells and whistles that I want.

TimeTrade- Easy solution to customer interactions

Pros:

The round robin option has made life very easy for our shared customer experience team. It's also very easy as a manager to see how people's days are being spent and the impact these interactions are having on our customer experience as a whole. Our customers, even those that are less technical, have little trouble understanding this tool and how they can use it to schedule time with our team.

Cons:

It would be beneficial to get more robust reporting and data that we can match back to tasks in Outlook and SFDC. We are able to export data to get the views and reporting we need but a dashboard view that is easily shared with users of management's choosing would go a long way towards visibility and transparence of the team's activities.

Engageware

Comments: It’s been very good. I enjoy our rep and they do value our experience and input. They have insisted that they will make improvements. Time will tell. We have had them for about 6 years.

Pros:

Support team is very responsive. Easy to work with and informative. Open to discussing most issues.

Cons:

A simple change to how emails are used and pass information to new appointments. It’s been an issue for a while and they haven’t given us any real answers yet. Site availability isn’t as strong as some apps and we have experienced higher than should be outages.

This is THE booking solution for small businesses and entrepreneurs

Comments: Since I've started using TimeTrade I've been able to more easily book and have appointments kept with clients. It's very easy for both the user and the client to input information for the calls. Nice to be able to integrate it into websites and social media! Overall, definitely recommend! You can't really beat the price.

Pros:

After you have it set up, it works seamlessly without you having to do much. You can set many different types and lengths of appointments/calls. It's easy to create and adjust the times you're available for the different appointments/calls. It automatically sends you and the other person emails about the calls AND a reminder email! If you connect it to your calendar, it auto-inputs your meetings so you're never double-booked! Amazing pricing.

Cons:

It can be a little confusing to set up and the tutorial videos don't always address all your issues.

Timetrade makes my life a whole lot easier.

Comments: It primarily saves me time ,which I would normally spend on exchanging emails trying to confirm the best time schedule for a meeting appointment.

Pros:

Timetrade eliminates the process of calling and exchanging multiple emails before a meeting appointment is booked.It is easy to use and I personally had a fast learning curve when I was first introduced to it. I like how I am able to create multiple booking options ,depending on the type of meeting appointment I will like to schedule.

Cons:

The user interface why manageably intuitive has an outdated design.I do not think this in anyway affects the experience of the user though ; at least it didn't affect my daily experience.

Knowledge on Hand

Pros:

Engageware is a great knowledge base system which can be used to service internal and external Members.

Cons:

Sales team can be too pushy/demanding. System need better reminder settings and a new interface for our internal Members.

All of a sudden, I am locked out

Pros:

Set up was pretty easy. Customer support sucks. Now I need to add 48 more characters. The sis pretty stupid.

Cons:

User name and password do not exist so I cannot log in, cannot contact support, cannot do anything. This is a weekend and Monday is holiday so I am shut out until at least Tuesday Not good. Looking for another provider.

An excellent scheduling tool for the Higher Ed space

Pros:

Our office uses TimeTrade to schedule meetings with prospective applicants to our graduate programs, as well as facilitate online interviews with select candidates. TimeTrade is great because it allows our recruiters to select their individual availability and share only those times & dates with applicants. The TimeTrade links are sent out of our CRM in automated emails, making the interview registration process streamlined and seamless.

Cons:

At this point, we do not have TimeTrade integrated with our CRM, so we're forced to manage the data in two separate systems. This can be challenging for our recruiters, who want to look in one place and be able to see everything.

Good enough but could be better

Comments: This allows people to utilize my schedule to book free times and avoids a lot of back and forth emails.

Pros:

I like that it integrates easily with outlook to add links for meeting scheduling.

Cons:

I don’t like that it only gives a buffer on the back end of a meeting and not the front end of meetings which could cause a back to back effect on previously scheduled meetings.

One trick pony that doesn't do the trick that well

Comments: TimeTrade works for what we use it for but doesn't do anything more than allows people to book time on the calendar. There are so many more tools out there that do this and more. I wouldn't recommend TimeTrade and if I had a say in the matter, I would search around for other tools.

Pros:

My favorite thing about TimeTrade is that it allows my customers to book time with me and integrates directly with my calendar.

Cons:

The calendar feature that customers use to book time looks very old fashioned and isn't the most intuitive. I feel like sometimes it actually turns people away from booking time. Also, it's not the easiest to set up.

Absolutely no customer support response in 4 days. Left me hanging

Comments: My clients love the simplicity of the program and I like the cost. For 6 years, things have been going good. I never liked that I had to email for help instead of calling, but they always managed to resolve any glitches I experienced. Lately, however, I have been having a lot more serious problems that affect my business and when I reach out for help I get zero replies from them. It's been days and I've heard nothing back from them. MY clients literally can't schedule at available times because they won't show as available. This scheduler is not allowing my clients to schedule with me and they don't seem to care. I don't even know how to get me money back because there's no way to contact them.

Pros:

I liked the price and simplicity of the program.

Cons:

There is no phone number for customer support, so when there's a problem you can't talk to anyone. I've had a few problems in the last six years and I had to submit a request for help. They fixed the glitch each time. However, I've been having more serious problems lately and when I submitted a request for help ticket, I got an automated response saying they received my request but I am getting zero response. They've completely left me hanging. It looks like I will be forced to find a new program that actually allows my clients to schedule with me.

Been using the tool for over 5-years. It has made booking meetings so much easier.

Comments: The time it saves not having to sending emails back &forth trying to sync calendars when trying to book a meeting. How easy it is to create different booking options.

Pros:

How easy it is to create different booking options. I created 6 different options to book meetings depending on the type of meeting I would like to schedule. Really like the new feature that will block out 5-minutes after a call so you do not schedule calls back-to-back.

Cons:

Wish you could change the time zone for a point in time. For example, if I am traveling to a tradeshow in a different state (PST) and I am sending out meeting invites to prospects, I would like the calendar invite to show the time in the time zone I will be in and not the time zone I am currently in (EST).

For a recruiting firm it's a godsend for scheduling candidate interviews

Pros:

Synchronizes with iCal and outlook calendar. Makes it easy to provide job candidate access to my calendar for 30 minute time slot to schedule phone interviews. Also use it with clients to schedule intro meetings, recruiting intake calls, and really for any business meeting setup.

Cons:

A little quirky to set up your Calendar access and restrict availability for times you do not want people to set up meetings. Disappointing it doesn't synchronize with Outlook for Mac calendar.

A good way to manage appointments and make money

Comments: More appointments, more business, more money

Pros:

Easy to use, easy to setup for the most part. Connects nicely with other calendar functionality and lets your clients setup appointments and meeting at a time that works for them as well as sends reminder of meetings.

Cons:

Repeating some tasks can be a bit time consuming to setup initially specially if there are alot of different types of appointments you need to setup that are not consistent.

A great scheduling option

Comments: Multiple scheduling options, ease of use for clients, good tools to create buttons, send email invites, etc.

Pros:

There are many online schedulers available, but for a company that offers a variety of services at different times, this is a solid option at a good price.

Cons:

There is no way for clients to set a meeting on the quarter or half hour unless you have specifically set all of your appointments that day to begin on the quarter or half hour.

First and Only Online Scheduler for 8 years

Comments: Has been the best option for our multi-therapist, multi-room business for years. We got into the enterprise version prior to all the format updates that are currently presented by TimeTrade, so it has remained extremely, competitively priced for us for the amount of flexibility and user control it offers. Any time I have contacted customer service, I have had direct contact with a specific sales and service rep that has always been willing to help fulfill my request. Any time I have had difficulty creating scheduling scenarios, they have adequately educated me on what can and cannot be done within the system based on how it was originally formatted. I have EXTREME flexibility in changing service and therapist and room scenarios as my business has adapted over the years. It is a "rules-based" format, which requires somewhat of a "programmers" approach to its setup, modifications and maintenance. Managing the back-end requires basic programming and workflow concepts, but is extremely consistent. The version I have been using is not for the novice who is unwilling to learn its programming concepts. However, the more you work with it, you will discover the near endless scenarios and adaptations you can create with it. I will never even come close to using even 10% of its full potential. But, at the same time, I can make it as simplified or complex as I want, anytime I want. Downtime has been very minimal. Nearly all problems have been user-created rather than system-created. There is a reason they serve Fortune 500 companies successfully. If you want super-simple, there are many other options out there. If you want a robust, adaptable system for a competitive price, then TimeTrade is at least worth considering; especially if you are serving multiple people in multiple locations.

The best return on year I have ever made in my life.

Comments: Save an estimated hundred hours per year.

Pros:

This has been a game changer for me as an advisor. I have always battled with scheduling in a day and age where people are so busy and hard to get a hold of. I have turned 100 hours of calling/scheduling per year into e-mail links so people can book what they want when they want it. Phone tag has almost been completely eliminated. You do the math for yourself on what you spend following up with people booking appointments.

Cons:

There are no complaints - I have some issues from time to time with my Outlook integration but I spend less than an hour per year on updates and getting my IT to help so still the return is ASTRONOMICAL on my money.

We logged our time in this system. It was convenient system.

Comments: Convenience of using it while not at work, if you forget to do your timecard. You don't have to go into the office.

Pros:

Time trade is a good system to use to log in your time. If your away from the office you can log onto your home computer or phone to update your time when you are away from the office. I used this system for 3 + year. The system is easy to use and convenient.

Cons:

I was a task when you forgot to log your time and you tried to do it on your phone or home computer. It was mostly the user not remembering passwords.

Making It Easy For Clients to Book Me

Comments: Very timely responses whenever I've had any issues (which is practically never); great customer support; simple to use for both me and my customers.

Pros:

My customers like it and find it easy to use, and I get the info I need to organize my schedules.

Cons:

There have been times I wish it had more features, but truth be told I don't really need them.

We prefer Engageware for appointment sheduling

Comments: Engageware is by far the most useful platform for my scheduling requirements.

Pros:

Engageware is definitely my favorite solution for appointment sheduling in my business management process.

Cons:

That would be quite fine if Engageware could provide a morre advance and faster customer service in technical aspects.

Works well for its purpose

Comments: I have used TimeTrade at two university jobs now, and it works fine for its purpose. I think it makes more sense to use this in a financial or sales industry. It appears that if you buy a license for your entire company, everyone must use the same parameters. At my current job, we have individual licenses, so I can tailor it to my choices.

Pros:

It has good documentation on how to set up appointments in the system.

Cons:

It wasn't automatically intuitive. I had to dig around in the customer service files for the tutorials. Also, that customer service info seems to be at a different site than where you set the appointment parameters, so I was initially confused. I wonder whether that could be streamlined.

Even better over time

Comments: I wanted to set up all of my calendar appointments as video meetings and it was very easy to set up custom meetings/instructions. This is very beneficial when prospecting and the customer is too busy to check their calendar. I send them an email introduction and encourage them to click HERE to schedule a meeting with me. I am surprised on how many meetings I am scheduling from this and am seeing an increase each month. I am pleasantly surprised about the decreasing number of "no-shows" for my meetings. I believe that Time Trade has increased the professional relationship with my prospects. Asking them to book an appointment per my availability, reinforces that my time is valuable. I had a question regarding my account and was contacted very quickly regarding my inquiry. In fact, he used my Time Trade link to check my availability schedule our call! I am impressed with the customer service.

Pros:

How easy it was to set up Outlook and the custom appointment links.

Cons:

This is just nit picking but, the admin site could use an aesthetic update. I would like to see more of the page being used without scrolling/adjusting to see all of your activities/appointment details.

A good simple app to scheudle appointsments

Pros:

I used timetrade very often at first, it is simple to use, once the initial setup is done, very little is required.

Cons:

It si not as update as some other apps in auto-scheuling app world. Depending on needs, this one may or may not be appropriate.

Time Trade works well for me

Comments: I have been using TimeTrade for 3 years now and it does what I want it to do. Provides quite an of flexibility in offering different schedules and seems to be very easy for my clients and prospects to use as well.

Pros:

Pretty easy to use and also easy for my clients to use as well.

Cons:

Doesn't integrate with my Gmail calendar as easily as I would like.

Terrible

Comments: TimeTrade was kind of a pain from the start. Once I got it going and got my ical synced, it worked for about a week . Overall TT didn't sync properly with my system for about 10-12 of the 30 days I have used it. Another issue: clients were able to schedule in times I had clearly marked as unavailable directly on the TT user site calendar. This happened more than once and it happened to a few of my colleagues trying out the system as well. The app also refused my password several times and would give me error messages despite easy log in through the site directly, aka no real password issues. These are not huge issues - although they are enough to make me question the product- they are definitely issues. I had to uninstall and reinstall the program at least 4 times in a month. The huge issue is the lack of customer support. The TOS states that they don't offer designated phone support in their tier one product, but you can't call a number and the email response agent directs you to the FAQ section of the website. It's a total run around. I'm just glad this was a free trial and I took the time to try and get support before purchasing - I even tried to contact sales and never got a call back! The product is cheap. Unfortunately in this case you definitely get what you pay for.