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What Is UKG Pro?

Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all.

Who Uses UKG Pro?

Purpose-driven organizations seeking HR, payroll, and workforce management solutions that bring operations and culture together.

UKG Pro Software - UKG Pro Payroll
UKG Pro Software - UKG Pro People Center
UKG Pro Software - UKG Pro Mobile App

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UKG Pro Reviews for Indian Users

Average score

Overall
4.3
Ease of Use
4.1
Customer Service Software
3.9
Features
4.1
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Margarita
Margarita
Exp and FA Actg Mgr in US
Verified LinkedIn User
Accounting Software, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Worked great for candidate tracking

5.0 2 months ago

Pros:

I really liked the features built in for performance tracking and candidate review during a job search fill. Really made leaving comments and communicated back and forth with HR a breeze.

Cons:

Sometimes documents or modules can be difficult to find. Certain links are available but are broken when you go to actually get to the area you need.

Katrina
Katrina
Human Resources Generalist in US
Verified LinkedIn User
Hospital & Health Care, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

UKG is an excellent tool for managing employees

4.0 10 months ago

Comments: Recruiting from a wider pool of candidates has been made easier by the system's seamless integration. This program has helped facilitate a steady stream of qualified applicants, which has decreased the cost per employee and shortened the time to recruit.

Pros:

UKG is used for personnel record keeping in my company. To wit: data backup, payroll processing, tax preparation, employee onboarding, and regulatory education. We integrated UKG with our payroll systems and created an easy-to-use portal for employees and management.

Cons:

Some systems require lengthy builds and troubleshooting to integrate with. There is room for improvement in how healthcare EMR systems and time management are integrated. There may be a delay in page refresh rates as a result of increased personalization of employee landing pages.

Rebecca
Controller in US
Insurance Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Please choose a different system

2.0 2 months ago New

Comments: The overall experience was frustrating. It was riddled with ghosting and gas lighting. They must teach a specific customer service model that contains these two elements. I honestly have never encountered anyone like them.

Pros:

I can't think of anything that I liked about it.

Cons:

Customer service and tax pay services were really bad,

Brian
Clinical Research Coordinator in US
Research, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

UKG Pro Makes a Proactivity Easy

5.0 2 months ago

Pros:

I love how UKG Pro is the HUB for everything. From healthcare information to paystubs. UKG Pro has it all. I like not having to navigate through 3-5 different websites and finding all my required assignments and tools in one website. It has been an amazing HR tool to keep me on track with all the required trainings and communicating my needs and concerns in one location. It's a pretty intuitive website and the app has been super friendly to use.

Cons:

I don't have any cons, I prefer this over some of the other HR programs that I had to use in the past.

Matthew
Assistant Controller in US
Farming, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

UKG Pro The Way to Go?

4.0 6 months ago

Pros:

We switched to UKG as they were able to provide us with a more robust payroll and timekeeping system in combination with UKG Workforce/Dimensions. In particular we needed the scheduling functionality that Dimensions offered.

Cons:

The basic functionality of the system is fairly intuitive, but once you move away from the basic functionality of the system it gets complex and requires a lot of training through the UKG University or monkeying around to figure out. Some of their documentation is outdated. You can tell that some parts of the system were built quick and dirty to get the job done, but lack quality control. For example, there are some fields that you can't see unless you go into the edit view. Support is helpful, though for non urgent matters can be slow at times. We bank with a smaller bank and UKG is not set up to work well with them.