--- description: Get information about Avalara price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Avalara Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Sales Tax Software](/directory/30970/sales-tax/software) > [Avalara](/software/75673/avatax) # Avalara Canonical: https://www.capterra.in/software/75673/avatax Page: 1 / 16\ Next: [Next page](https://www.capterra.in/software/75673/avatax?page=2) > Avalara automates your global tax and compliance tasks for speed, accuracy, and scale. > > Verdict: Rated **4.0/5** by 365 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Avalara? Avalara is used by retailers, manufacturers, software companies, hospitality businesses, accounting firms, communications providers, and international traders. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 365 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support Software | 3.4/5 | Based on overall reviews | | Value for Money | 3.6/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Avalara - **Founded**: 2004 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Core Compliance: $79/state/month - Avalara AvaTax with AvaTax Exemptions for exemption management - Avalara Managed Returns — filing, remittance, and notice management - Compliance support and audit readiness - Business system integrations (ERP, ecommerce, accounting) - Nexus monitoring across all 50 states \*Annual revenue less than $50M; Limited integrations Core Compliance + SST Services: $69/state/month - Everything in Core Compliance package - SST program enrollment - State-sponsored registration in participating SST states - Tax calculation in SST states — state-funded for qualifying sellers - Returns filing and remittance in participating states — states cover the cost - Avalara-backed liability for calculation errors in participating SST states - Audit support — audit inquiries handled by Avalara on your behalf - Single registration ID across all participating SST states \*Annual revenue less than $50M; Limited integrations Custom: - A solution configured to your specific business scope and compliance needs - Advanced compliance support for complex tax scenarios - Multi-entity management and consolidated reporting - Customized services and workflow configuration - Dedicated compliance guidance and support \*Custom plans are flexible and include integration with the systems your business uses. Avalara has 1,400+ signed partner integrations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, French, German, Portuguese - **Available Countries**: Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, United Kingdom, United States ## Features - Accounts Payable Software - Accounts Receivable Software - Audit Trail - Bank Reconciliation - Billing & Invoicing - Compliance Management - Corporate/Business - Data Import/Export - Document Management Software - Electronic Filing - Exemption Management - Financial Reporting Software - General Ledger Software - Multi-Currency - Purchase Order Management - Reporting/Analytics - Sales Tax Management - Tax Calculation - Tax Compliance - Tax Filing - Tax Management software - Transaction Tracking - Value Added Tax (VAT) - Workflow Automation ## Integrations (32 total) - Acumatica Cloud ERP - Adobe Commerce - BigCommerce - Drupal - Dynamics 365 - Dynamics 365 Business Central - Enterprise - Epicor Advanced MES - EtsyHunt - Infor CloudSuite - MYOB Acumatica - Mandata TMS - NetSuite - Pinnacle Cart - PrestaShop ... and 17 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Sales Tax Software](https://www.capterra.in/directory/30970/sales-tax/software) ## Related Categories - [Sales Tax Software](https://www.capterra.in/directory/30970/sales-tax/software) - [Accounting Software](https://www.capterra.in/directory/1/accounting/software) - [Corporate Tax Software](https://www.capterra.in/directory/31560/corporate-tax/software) ## Alternatives 1. [QuickBooks Online](https://www.capterra.in/software/141374/quickbooks-online) — 4.3/5 (8544 reviews) 2. [hellotax](https://www.capterra.in/software/187594/hellotax) — 4.7/5 (113 reviews) 3. [QuickBooks Online Advanced](https://www.capterra.in/software/189398/quickbooks-online) — 4.4/5 (1051 reviews) 4. [QuickBooks Enterprise](https://www.capterra.in/software/46497/quickbooks-enterprise) — 4.5/5 (20688 reviews) 5. [123 Sheets](https://www.capterra.in/software/185126/123-sheets) — 4.7/5 (222 reviews) ## Reviews ### "Strong Value, Solid Security, and Reliable Tax Filing, Worth the Learning Curve" — 5.0/5 > **Prabhat** | *11 August 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: As the accounting lead at CivilGEO, Inc. since October 2022, I've been very happy with the value for money Avalara provides, for a small business like ours, it's far more cost-effective than hiring additional tax staff. AvaTax handles tax calculations accurately, and the reporting is detailed and easy to pull for audits or internal reviews. ECM Pro makes exemption certificate management simple, and tax return filing across multiple states has become much smoother, including getting SST numbers whenever we cross a nexus threshold. Security has also been strong, we've never had concerns about how our financial data is handled or stored. > > **Cons**: The learning curve is steep at first, particularly when setting up and connecting AvaTax with ECM Pro — it took real time for our small business team to get fully comfortable with the platform. One gap is payroll: Avalara doesn't offer payroll tax support, so we still manage that separately, which means payroll and sales tax return filing live in two different systems. International expansion (we're currently working with them on OSS registration for the EU and VAT for Canada) has also taken longer than we'd like. > > We've relied on Avalara since October 2022 for sales tax compliance, tax return filing, and reporting at CivilGEO, Inc. Despite an initial learning curve, the platform has proven strong on security and given us excellent value for money as a small business. AvaTax and ECM Pro work well together for calculations and exemption certificates, and their team supported our SST registrations as we crossed state thresholds. The one area outside its scope is payroll, which we handle with a separate tool. We're now working with Avalara on OSS registration for the EU and VAT registration for Canada, extending the same reliable compliance support internationally. ----- ### "Reliable Tax Automation for Growing Ecommerce Businesses" — 5.0/5 > **Sonu** | *18 May 2026* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: Avalara has made tax management much easier across multiple regions and sales channels. The automation around sales tax calculations, invoicing, and compliance reporting saves a significant amount of manual work for our finance team. Integration with ERP and ecommerce platforms is strong, and once configured properly, it runs reliably in the background. It has also helped reduce errors and improved confidence during audits and reconciliations. > > **Cons**: The initial setup and learning curve can be quite complex, especially for businesses operating across multiple entities or countries. Some configuration areas are not very intuitive, and troubleshooting tax mapping issues can take time. Support response times can vary depending on the issue complexity. > > Overall, our experience with Avalara has been very positive. It provides strong value for money for medium to large businesses dealing with complex tax requirements. The platform improves efficiency for payroll-related tax handling, invoicing accuracy, and compliance management while reducing manual intervention. It is particularly useful for ecommerce and multi-subsidiary environments where tax compliance can otherwise become difficult to manage. Team collaboration has also improved because finance and operations teams can work from a more standardized process. ----- ### "Frustrating Experience & Poor Support" — 1.0/5 > **Katherine** | *8 August 2025* | Medical Devices | Recommendation rating: 0.0/10 > > **Pros**: Large, established company with recognizable brand Prebuilt Salesforce package (no need to build from scratch) Basic functionality works for straightforward tax setups > > **Cons**: Support team lacks knowledge for even basic Salesforce mapping issues Pushed to upgrade to costly Technical Account Manager with no added value Long-standing issues remain unresolved (case open for nearly a year) Only solution offered is “upgrade the installed package,” which never fixes the problem Installed package contains locked-down flows, Apex classes, and process builders with errors that admins cannot update > > Our experience with Avalara Sales Cloud has been extremely disappointing. Their Support team lacks the knowledge to troubleshoot even basic Salesforce mapping issues. From the start, we were told the only way to resolve our issue was to upgrade to a Technical Account Manager—an extra monthly cost—yet this “premium” support is no better than the free package (which isn’t saying much). I’ve had an open case for nearly a year, and their only repeated suggestion is to “upgrade the installed package,” which has never resolved the problem. The installed package contains locked-down flows, Apex classes, and process builders that have errors, but cannot be modified by admins. I’ve escalated to both our Account Manager and Customer Success Manager, only to be sent back to the TAM team, creating a frustrating cycle with no real solutions. If you’re looking for a partner who can actually troubleshoot and resolve Salesforce integration issues, look elsewhere. ----- ### "Must have tool for US tax compliance operating in overseas" — 4.0/5 > **Gabby** | *27 May 2026* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: Ability to calculate US tax without having to worry about it. It has seamless connection to Netsuite so easy to use > > **Cons**: Cost can be a burden for small company and customer service can improve but I find it mainly it is related to the time difference ----- ### "Avoid unless you like constant trouble" — 1.0/5 > **Jason** | *12 June 2025* | Retail | Recommendation rating: 0.0/10 > > **Pros**: A Once it was set up it ran well, until it didn't. It seemed to do the job for the short time that it was running correctly > > **Cons**: Complete disaster for us. Onboarding was a disaster. The expert they gave us had no experience. I had to figure it out and set it up. Then they disconnected the App that integrated with eComm and then never fixed anything. Completely incompetent staff. Indian that had no understanding of anything and very difficult to talk to. > > Its been a complete and total disappointment. I am absolutely livid with the disaster they have created for our business. They put all the work on me and handle nothing. Completely incompetent and horrible communicators ----- Page: 1 / 16\ Next: [Next page](https://www.capterra.in/software/75673/avatax?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/75673/avatax) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data