15 years of helping Indian businesses
choose better software

What Is mHelpDesk?

mHelpDesk is the #1 easiest and most powerful software solution for your field service business, automating everything from first customer contact all the way to getting paid. We provide our customers with mobile and online tools that are unmatched in performance, reliability, and functionality. We've packed the best tools into one extremely easy-to-use and affordable package that requires no big upfront investment. And we have in-house product experts to get you up and running immediately.

Who Uses mHelpDesk?

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

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mHelpDesk Reviews for Indian Users

Average score

Overall
4.3
Ease of Use
4.3
Customer Service Software
4.4
Features
4.0
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Mas Idayu
Mas Idayu
Information Technology Assistant in Malaysia
Verified LinkedIn User
Oil & Energy, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Great helpdesk application

5.0 2 years ago

Pros:

It's elegant in its simplicity, easy to use and does what it's supposed to. As long as you're only looking to arrange projects and make invoicing and estimates, it's a great tool. There's also a smartphone app, although it's just good for the basics. Assessments, service calls, and invoices may be done quickly and easily. Managing customer information across various employment locations is a joy.

Cons:

There are instances when they provide upgrades that don't benefit my daily application use. Because they cater to a wide range of sectors and demands, I can see how the change would be beneficial. More of them being optional would be ideal. There is a noticeable lag in the application's response but not too serious.

Darell
Owner in US
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Field Service Software for any Business to Stay Organized

5.0 4 years ago

Comments: Overall I have had a really good experience, anytime I have ran into a problem which is not very often but my problems have been resolved in a professional and expediential matter that allowed my business to continue to operate. You can keep an open line of communication with your customers on work order status or any problems that arise during the work order.

Pros:

You are able to automate your business to keep a customer database, schedule and track work orders. Billing is a breeze with in the email feature you send to your customers. They can pay directly with PayPal or Credit Card account. There is even a feature to generate leads to your business. You can customize your invoices and work orders to meet your business needs. Works on mobile Apps and integrates all your invoices to quick books.

Cons:

When customers pay from your credit card account, you are only able to setup and activate one payment option at a time. It would be nice to have individual bank accounts set for different sections of your business model.

Yunus Emre
Yunus Emre
Audit Assistant in Poland
Verified LinkedIn User
Financial Services Software, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

User Friendly Tool

4.0 last week New

Pros:

It had User Friendly Interface for the employees. It could be connected via mobile.

Cons:

It was simple to use but not included so much detailed features.

Verified Reviewer
Verified LinkedIn User
Machinery, 10,000+ Employees
Used the Software for: 6-12 months
Reviewer Source

Good tool for scheduling and managing external activities

3.0 2 months ago New

Comments: Overall experience is positive because the tool is a good help in the organizations of service activities to customer sites

Pros:

I like the possibility to manage external service activities done at customer locations with detailed scheduling, keeping track of progress, sharing documentation and so on

Cons:

It has a broad use and sometimes can be out of focus, so better to keep the use to some core functionalities

Julie
Controller in US
Construction software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Great Customer Support

5.0 5 years ago

Comments: Overall has been great! I went to another company and came back to MHelpDesk cause the other software just didn't work like MHelpDesk - I always get prompt and friendly service which make my job easier as I am always in a hurry.

Pros:

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Cons:

Wish there was an option to "CLOSE" the estimates so they just go away versus having to mark them inactive. Once I invoice the customer I have to mark the estimate inactive or "Sent" in the status field so I can keep it separate from the "active" or "approved" estimates - I used the estimates to keep track of my current jobs.

mHelpDesk Response

5 years ago

Julie, we're thrilled to hear mHelpDesk is working well for you and helping you manage your business. Thanks for the feedback and suggestion about the estimates - we will pass it along to our Product team. Thanks for being a customer!