Tyler Municipal Justice

excellent system

Pros:

it is an excellent way for pulling information fast and effective way of saving time, no extra cost of saving important files (filing fees) , its pretty ease to use.

Cons:

try and keep it up to date regularly. have it be more user friendly.

Sometimes complicated

Comments: Nice to have many of our reporting needs located in one area, this saves time and taxpayers money. Customer service is typically quick and courteous.

Pros:

The software has a vast array of functions allowing a multitude of departments to utilize. Some of the capabilities include payables/receivables, work orders, purchase orders, permits, business licensing and payroll functions.

Cons:

Not user-friendly. I believe that is caused from too many options especially when running a report. Is frustrating when one report differs from another.

Difficult to integrate with other software due to unwillingness of company to assist.

Comments: We are billing 23,000 water and sewer customers each month and maintaining perpetual records of these bills. We have created online fillable forms to apply for service and other requests and these forms are fully integrated with INCODE 9 but will not be with Incode 10. We are using Government Window for our credit card processing company which is working great. Tyler-Incode will not allow Government Window to fully integrate which is causing efficiency problems. Tyler does not provide an outdoor payment kiosk. Open Edge is Tylers provider and are nowhere near the company that Government Window is.

Pros:

My staff has used Tyler-Incode 9 for approximately 10 years and has become used to the way it functions

Cons:

The willingness of the software company to fully integrate their new version (Incode 10) with other software is severely lacking. Tyler-Incode is not easy for other software or credit card companies to deal with. For example, we were introduced to and continue to use Laser Fische by Tyler-Incode and Tyler INCODE 10 no longer fully integrates with this software because Tyler provides their own version of Laser Fische, which is very substandard to Laser Fische. Also, our credit card processing company, Government Window is not allowed to fully integrate with Tyler-Incode. Because of these severe deficiencies, we are considering another software.

Incode Review

Pros:

Tyler tech provided us with the Incode system. At the office we used V9. This version upgrade for us provided timesheets entry and payroll processing capabilities. This work great especally the time-entry was very easy to use.

Cons:

The reporting aspect of INCODE is not very flexible. I would have to run multiple reports, ending up combinging several Excel spreadsheets. This was not only time consuming but very stressful. I wish to see some improvment with their reports.

Work Orders

Pros:

Incode has helped us track our departmental work order projects and service repair needs. We customized the program and made activity codes specific to each department (parks, streets, and water). Now, we can see exactly what each department worked on during each month and can even filter the activities to the specific date.

Cons:

If you are not familiar with the Incode program, you can quickly and easily get confused by all the program menu screens.