--- description: Get information about TeamSupport price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TeamSupport Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [TeamSupport](/software/87908/teamsupport) # TeamSupport Canonical: https://www.capterra.in/software/87908/teamsupport Page: 1 / 35\ Next: [Next page](https://www.capterra.in/software/87908/teamsupport?page=2) > Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships. > > Verdict: Rated **4.5/5** by 849 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses TeamSupport? TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 849 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: TeamSupport - **Location**: Dallas, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: $45.00 - **Pricing model**: Per User - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United Kingdom, United States ## Features - Account Management Software - Activity Dashboard - Activity Tracking - Assignment Management - Automated Routing - CRM Software - Call Center Management - Chat/Messaging - Chatbot software - Collaboration Tools - Communication Management - Complaint Monitoring - Content Management Software (CMS) - Customer Database - Customer Engagement Software - Customer Experience Management - Customer History - Customer Support Software - Customizable Forms - Customizable Templates - Dashboard Software - Data Visualization Software - Email Management Software - Engagement Tracking - Feedback Management - Full Text Search - Health Score - Inbox Management - Incident Management Software - Issue Tracking Software - Knowledge Base Management - Knowledge Management Software - Live Chat Software - Multi-Channel Data Collection - NPS Survey Structure - Onboarding Software - Queue Management - Real-time Consumer-facing Chat - SMS Messaging - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management Software - Trend Analysis - Usage Tracking/Analytics - Visual Analytics - Workflow Automation ... and 26 more features ## Integrations (40 total) - Azure DevOps Server - Beanstalk - Customer Thermometer - Dropbox - Drupal - Gmail - GoDaddy Website Builder - Google Analytics 360 - Google Calendar - Google Maps - Highrise - HubSpot CRM - HubSpot Marketing Hub - Jira - Joomla ... and 25 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.in/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.in/directory/30675/issue-tracking/software) - [Customer Support Software](https://www.capterra.in/directory/32315/customer-support/software) ## Alternatives 1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18806 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Amazing chat tool" — 5.0/5 > **Shania** | *21 January 2025* | Accounting Software | Recommendation rating: 10.0/10 > > **Pros**: Teamsupport is a great portal for team chatting. > > **Cons**: Teamsupport conversations are readily available for usage. ----- ### "A Great Help Desk Solution For Business" — 5.0/5 > **Maria** | *16 December 2024* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: I like the ease of communication and offering support with TeamSupport. The software is well equipped and I like the help desk support capabilities. It is awesomely affordable. > > **Cons**: Well, I have used TeamSupport and no bad experience. ----- ### "Better structured support" — 4.0/5 > **Steven** | *5 December 2024* | Management Consulting | Recommendation rating: 9.0/10 > > **Pros**: TeamSupport exceeded my expectations when I saw the results of having more personalized support with each client. The ticket system allows for an easier response and follow-up, which improves the experiences that clients have by giving faster responses and allowing customer service agents to better understand each case. > > **Cons**: There are no failures, displeasure or bad services from TeamSupport. They have been very good with all the services provided. > > It streamlines each process with each client in a simpler way, providing very optimal attention and making clients happy with the prompt response. ----- ### "Great Collaboration, Needs a UI Refresh" — 4.0/5 > **Christopher** | *15 August 2026* | Wireless | Recommendation rating: 7.0/10 > > **Pros**: TeamSupport makes it easy to manage tickets and collaborate across teams, especially when dealing with complex customer issues. The shared visibility and communication tools help everyone stay aligned and move faster. > > **Cons**: The interface feels dated and can be a bit unintuitive when navigating between different sections. Some workflows take more steps than necessary, which slows things down during busy support periods. > > Overall, TeamSupport is a reliable platform for handling customer support at scale. It’s strong on collaboration and ticket management, but it could benefit from a more modern, streamlined user experience. ----- ### "Connect to a lot to improve workflow" — 4.0/5 > **Ryan** | *16 February 2026* | Alternative Medicine | Recommendation rating: 8.0/10 > > **Pros**: I like that you can link tickets to companies, contacts, and products which is great for support teams working across multiple products or customer divisions. > > **Cons**: I feel like the interface is dated and less intuitive than newer SaaS help desk tools, meaning steeper training and slower adoption for new agents. > > Overall, it's pretty helpful. Given that it supports connectors to CRM systems, chat tools, and other platforms, which is especially useful if your support workflows rely on data flowing between systems. ----- Page: 1 / 35\ Next: [Next page](https://www.capterra.in/software/87908/teamsupport?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/87908/teamsupport) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data