--- description: Get information about Calibre price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Calibre Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Call Recording Software](/directory/30533/call-recording/software) > [Calibre](/software/92449/calibre) # Calibre Canonical: https://www.capterra.in/software/92449/calibre Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/92449/calibre?page=2) > Call recording tool that records, reports \& analyzes calls or multi-media interactions via interactive dashboards \& status indicators. > > Verdict: Rated **4.6/5** by 34 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Calibre? Designed for businesses in telecommunications, education, insurance \& other industries, it helps record interactions between agents \& customers, provide playbacks, monitor agent performance \& more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 34 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: HigherGround - **Founded**: 1973 ## Commercial Context - **Starting Price**: $15,000.00 - **Pricing model**: Per User - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: United States ## Features - Call Center Management - File Transfer - Recording ## Support Options - 24/7 (Live rep) ## Category - [Call Recording Software](https://www.capterra.in/directory/30533/call-recording/software) ## Alternatives 1. [Fathom](https://www.capterra.in/software/1037530/fathom) — 5.0/5 (807 reviews) 2. [Clari Copilot](https://www.capterra.in/software/194117/wingman) — 4.7/5 (313 reviews) 3. [Gong.io](https://www.capterra.in/software/157969/gong-io) — 4.8/5 (560 reviews) 4. [Ringover](https://www.capterra.in/software/169627/ringover) — 4.7/5 (858 reviews) 5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "Ideal software is you are looking to improve customer service" — 4.0/5 > **Angelique** | *22 August 2022* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: Calibre is a simple and easy to use but powerful software. Depending on what you are looking to get out of it - it gives you the ability to record and analyze calls and play them back to gain real insights into your business and where your customer service or sales agents may need improvement. You can also create dashboards that show valuable insights into staff performance on things such as call times, volume, what your customers think of the call. > > **Cons**: There are not many cons but it does require some knowledge to set up and use properly and if you are a very large company it can start to be expensive. > > Overall this software is great if you are looking for something that does what is says it can do and offers valuable insight into what your staff are saying to your customers. ----- ### "Top notch recording" — 4.0/5 > **Verified Reviewer** | *5 November 2023* | Law Enforcement Software | Recommendation rating: 10.0/10 > > **Pros**: I really liked the quick record search. Very easy to specify dates or time with a quick feedback rate. No waiting for five minutes to pull up data like a lot of other programs. I also enjoy the screen recording. This is great for multiple uses. Mainly for court cases we can go back and review calls for the case. We do use it to train monthly so everyone can see/hear good calls and ones that could have been done differently. > > **Cons**: No big cons to this. The only problem I encountered was the search function not pulling all records available. One quick call to service the problem and it was fixed in no more than 10 minutes\! > > Overall, this is a very important and in-depth way to track and record data. I would recommend this product to small and big agencies alike. Quick service and quick user interface. If you need accurate recording software then you need this\! ----- ### "A suite of tools designed to improve business intelligence" — 3.0/5 > **Dylan** | *29 September 2018* | Information Services | Recommendation rating: 6.0/10 > > **Pros**: Unlike the other reviews (which are talking about the ebook management software), this application is designed to improve your business intelligence with a few different pieces of software. I am most familiar with the Mentor QA suite, which helps you track the personal development goals of your employees and partners. The interface works well and is surprisingly easy to navigate. > > **Cons**: It is a complex piece of software that needs knowlegdeable experts to set up. It can also be very expensive, depending on the size and scope you need. ----- ### "Manage your e-books easily for free\!" — 5.0/5 > **Verified Reviewer** | *29 June 2021* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Calibre is a free software to manage ebook collections locally. By backuping your local book collection to cloud storage and using additional software you can connect to your books from everywhere. Collection management via tags and categories is easy. Metadata management (including automatically downloading covers from public-domain websites) is also easy to understand and fast. The software also includes some powerful conversion features across ebook formats. Reading devices like Kindle and Kobo can easily be connected to Calibre to manage books that are stored locally on the device. > > **Cons**: Sometimes I wish the usage were a bit more intuitive. The options are so many and the possibilities so rich that sometimes you get lost in the manual. However, one can easily find his/her way through the most frequently used features and become productive in 15 minutes or so. > > As a passionate book reader and an education professional I like to keep my collections tidy and be able to search for books by keywords, titles, tags, etc. Updates are frequent and each time one has to go through the installation procedure (although one's parameters and databases do NOT get lost). However, one can skip most updates since they only solve minor issues (mostly device specific) and only install a new version when major changes are announced. ----- ### "I always liked this software before" — 4.0/5 > **Karen** | *3 September 2021* | Publishing | Recommendation rating: 5.0/10 > > **Pros**: It's free (although I have made several donations over the years), and it's easy to use, at least in a basic mode. If you have a file in one format, it's pretty easy to covert it to another one. The more elaborate features, like editing an epub file, are, not surprisingly harder to do. > > **Cons**: When editing an epub file, Calibre will show you what the text will look like in the preview window, but you have to know how to edit the HTML tags to change any of the formatting. It is by no means a WYSIWYG editor. Also, I somehow managed to delete the left pane and no longer can see filename and thus I cannot edit epub files. I was hoping to upgrade and maybe that would restore the default, but the upgrade Calibre will show you what the epub will look like in the preview window, but you have to know how to edit the HTML tags to change any of the formatting. It is by no means a WYSIWYG editor. Also, I somehow managed to delete the left pane and no longer can see filename and thus I cannot edit epub files. process now insists on the right to totally change your browser and I don't like that at all\! > > Great until recently. Pretty useless for me now. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.in/software/92449/calibre?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/92449/calibre) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data