---
description: Get information about SpiceX price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SpiceX Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Workflow Management System](/directory/30091/workflow-management/software) > [SpiceX](/software/95190/spicecsm)

# SpiceX

Canonical: https://www.capterra.in/software/95190/spicecsm

> SpiceCSM is a cloud based integration \& automation platform making it easy to connect disparate systems, and automating manual tasks.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses SpiceX?

SpiceCSM , through its GUI Process Editor, applies logic, data variables, and agent input to determine the next best action. Work flows and business rules streamline and automate actions.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.3/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: SpiceCSM
- **Founded**: 2008

## Commercial Context

- **Starting Price**: $45.00
- **Pricing model**: Per User
- **Pricing Details**: Based on a per user model, Spice is easily integrated with your current systems to maximize agent efficiency. From as low as $45/user/mo.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, China, India, United Kingdom, United States

## Features

- Alerts/Escalation
- Business Process Automation
- CRM Software
- Call Center Management
- Call Scripting
- Dashboard Software
- Feedback Management
- For Insurance Industry
- Knowledge Base Management
- Lead Management Software
- Multi-Channel Communication
- Queue Management
- Reporting/Analytics
- Sales Pipeline Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management Software
- Workflow Configuration

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Workflow Management System](https://www.capterra.in/directory/30091/workflow-management/software)

## Related Categories

- [Workflow Management System](https://www.capterra.in/directory/30091/workflow-management/software)
- [Business Process Management Software](https://www.capterra.in/directory/30010/business-process-management/software)
- [CRM Software](https://www.capterra.in/directory/2/customer-relationship-management/software)
- [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software)
- [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software)

## Alternatives

1. [Freshdesk](https://www.capterra.in/software/124981/freshdesk) — 4.5/5 (3408 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.in/software/61368/salesforce) — 4.4/5 (18768 reviews)
3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [LiveChat](https://www.capterra.in/software/62194/livechat) — 4.6/5 (1715 reviews)
5. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "SpiceCSM Is a Reliable CRM Solution That Works So Well" — 5.0/5

> **Paciello** | *22 April 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: I am impressed by the exceptional features of SpiceCSM.
SpiceCSM has a great customer support team.
> 
> **Cons**: I do not dislike this CRM solution at all.
SpiceCSM is amazing.

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### "SpiceCSM Is a Reliable CRM Solution" — 5.0/5

> **Claudia** | *15 April 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: The capabilities of SpiceCSM are excellent.
SpiceCSM is easy to use and reliable.
> 
> **Cons**: No cons detected when using SpiceCSM.
SpiceCSM is flawless.

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### "A great idea..." — 3.0/5

> **Stephanie** | *12 April 2017*
> 
> Spice is a great program to guide my employees through processes so that they know what they need to do.  The aesthetics are decent and it functions well.  A lot of updates were made recently that have caused a lot of issues on our end. I have a contact and she is wonderful, but a lot of times the fixes are above my comprehension. Some of the process editor items are very straight forward and easy to use. I have limited knowledge, so the flaw could be me, but overall, it does seem to have a few little quirks that need worked out.

## Links

- [View on Capterra](https://www.capterra.in/software/95190/spicecsm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/95190/SpiceCSM/> |
| en-AE | <https://www.capterra.ae/software/95190/spicecsm> |
| en-AU | <https://www.capterra.com.au/software/95190/spicecsm> |
| en-CA | <https://www.capterra.ca/software/95190/spicecsm> |
| en-GB | <https://www.capterra.co.uk/software/95190/spicecsm> |
| en-IE | <https://www.capterra.ie/software/95190/spicecsm> |
| en-IL | <https://www.capterra.co.il/software/95190/spicecsm> |
| en-IN | <https://www.capterra.in/software/95190/spicecsm> |
| en-NZ | <https://www.capterra.co.nz/software/95190/spicecsm> |
| en-SG | <https://www.capterra.com.sg/software/95190/spicecsm> |
| en-ZA | <https://www.capterra.co.za/software/95190/spicecsm> |

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