--- description: Get information about LiveHelpNow price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveHelpNow Price, Features, Reviews & Ratings - Capterra India --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [LiveHelpNow](/software/99093/livehelpnow-suite) # LiveHelpNow Canonical: https://www.capterra.in/software/99093/livehelpnow-suite Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/99093/livehelpnow-suite?page=2) > Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more > > Verdict: Rated **4.6/5** by 72 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveHelpNow? LiveHelpNow provides omnichannel, scalable support solutions that give teams of any size the tools they need to drive an amazing customer and employee experience. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 72 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: LiveHelpNow - **Location**: Hatboro, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: $21.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Monthly Plan: Live Chat: $ 21.00\* Email-Ticket Management: $ 21.00\* Knowledge Base: $ 21.00\* Call Management: $ 9.00\* More than 3 products = 30% reduction = $ 50.40\* for all 4 modules \*Per agent - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Hindi, Portuguese, Russian, Spanish, Traditional Chinese - **Available Countries**: United States ## Features - AI Copilot - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - CRM Software - Call Center Management - Chat/Messaging - Chatbot software - Collaboration Tools - Contact Management Software - Customer Database - Customer Support Software - Customizable Branding - Customizable Templates - Email Management Software - Feedback Management - For Insurance Industry - Geotargeting - Inbox Management - Knowledge Base Management - Lead Capture Software - Lead Management Software - Live Chat Software - Macros/Templated Responses - Mobile Access - Multi-Channel Communication - Multi-Language - Offline Form - Proactive Chat - Queue Management - Real-time Consumer-facing Chat - Reporting & Statistics - Reporting/Analytics - Sales Pipeline Management - Self Service Portal - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Workflow Management Software ## Integrations (28 total) - Adobe Commerce - Agile CRM - Capsule - Constant Contact - Drupal - Freshdesk - GetResponse - HubSpot CRM - Insightly - JangoMail - Joomla - Mailchimp - Meta for Business - Microsoft Azure - Microsoft Teams ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.in/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.in/directory/30797/live-chat/software) - [Publishing and Subscriptions Software](https://www.capterra.in/directory/20020/publishing-and-subscriptions/software) - [Knowledge Base Software](https://www.capterra.in/directory/32454/knowledge-base/software) ## Alternatives 1. [Bitrix24](https://www.capterra.in/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [LiveAgent](https://www.capterra.in/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Zendesk Suite](https://www.capterra.in/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [Tidio](https://www.capterra.in/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Salesforce Service Cloud](https://www.capterra.in/software/136189/salesforce) — 4.5/5 (820 reviews) ## Reviews ### "The best chat assistance program we've used so far" — 5.0/5 > **JASON** | *8 January 2019* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: We were previously using a different chat program that was a lot more expensive with much less features. After we switched to LiveHelpNow we saved a lot more money, and gained much more functionality. Very happy with this program > > **Cons**: I have no complaints at this time, it hits everything we need at the price point we need. > > Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price ----- ### "LiveHelpNow was very easy to integrate into our website as a live chat feature." — 4.0/5 > **Verified Reviewer** | *14 June 2018* | Recommendation rating: 9.0/10 > > **Pros**: It was easy to install and it was fairly easy to configure but the live support was great so getting configuration issues worked out was fast. There are a lot of options that make this product work for small to large businesses. The information you can see on the back-end about how a user has interacted with your website is very helpful for the agents. > > **Cons**: By default the JavasScript you include on your website continuously sends polling requests on a regular basis. This is for the feature where you can reach out to people on your website. I had the development team disable this for out account as it was a feature we didn't want to use and they did so quickly. > > The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand. ----- ### "Best economical chat app in the market" — 5.0/5 > **Mark** | *31 January 2018* > > **Pros**: Few years back I ran into an issue when if no agent in a department was not logged in, the depart would should up in the chat window. Client wanted to remove that department completely when agents in that department was not logged in. After digging and trials, I discovered LiveHelpNow and stayed with them. This system also provides full analytics (similar to Google Analytics). I uses this often to compare with Google. > > **Cons**: Wish, the welcome chat window was visually customizable similar to modern chat system. Currently it only allows me to choose one option. ----- ### "Clunky, but good for the price." — 3.0/5 > **Verified Reviewer** | *13 June 2018* | Recommendation rating: 5.0/10 > > **Pros**: My organization uses the live chat software, it is easy to set up and very user-friendly without requiring you to have an in-depth technical understanding. > > **Cons**: They should come with Admin licenses so I don't have to pay for 1 license per account I am managing. ----- ### "one of the best customer service i ever experience" — 5.0/5 > **adrian** | *15 March 2022* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: i like the trigger and the advise to help on it and the customers service they have is on point especially jared brown has one the best customers service and knowledge he shared a lot of it im using the chat feature and im still going to go through it to use what else they do that i need jared brown keep up the customers service > > **Cons**: nothing really so far im new at this and going to keep on going > > it was a little confusing with the triggers but jared brown got it down for me the way it set up and that it give a example of it ----- Page: 1 / 4\ Next: [Next page](https://www.capterra.in/software/99093/livehelpnow-suite?page=2) ## Links - [View on Capterra](https://www.capterra.in/software/99093/livehelpnow-suite) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data