Human Resources Management Software - Page 24

Essential HR software buying information

Human resources (HR) software enables organisations in India to manage employee records, digitise HR processes, and automate everyday HR tasks. HR software covers various employee needs such as recruiting, payroll, benefits administration, and performance management.

HR software caters to large businesses with a robust HR department and small businesses with no HR employees. One of the most common roles that contact us about HR software is small-business owners. All Indian industries purchase and use HR systems.

When comparing the best HR management systems, Jenn Tardy[1], a diversity recruitment consultant with years of experience, advises business leaders and decision-makers to think carefully before making a purchasing decision: "You have to ask yourself what's more important to you: an interconnected system that gives you a broad view of all HR-related activities or specific systems that let you dive deeper into a particular topic.

HR software is great if you're interested in the former, but it doesn't give you all the bells and whistles. For that, you'll need to look for specialised software, like recruiting or onboarding."

Most HR platforms are priced on a monthly subscription basis that scales based on the amount of functionality and the number of employees you have. Costs for HR software typically range from $360 (approx. ₹30,750/-) a month for an entry-level system up to $2,200 (approx. ₹1,87,916/-) or more for a premium system.[2]

First-time Indian HR software buyers must consider their budget, number of employees, application requirements, use case, and any necessary integrations when purchasing. Working with stakeholders to come up with a list of critical questions to bring to vendors can help you land on the best system for your needs:

• What HR tasks can employees handle themselves through employee self-service?

• What dashboards and analytics capabilities does the platform offer?

• What level of technical support does the software provide?

• How is artificial intelligence (AI) integrated into the platform, and how does it work?

What is HR software?

HR software is a category of software designed to help businesses manage and optimise their human resources processes. Through HR management software, users can perform HR tasks, store HR information, and analyse HR data.

“As your business becomes more sophisticated with data, business intelligence, and reporting, you’ll find yourself spending more and more money and resources integrating all of these disparate HR-related systems,” Tardy explains. “That’s where HR management software comes in; it’s much easier to make data-driven decisions because you can see everything in one place.”

Whether recruiting job candidates, onboarding new hires, running payroll, administering employee benefits, tracking attendance, conducting performance reviews, or doing anything related to talent management,, HR software can support it. Gartner research shows that the worldwide HR software market grew 11.7% to $22.4 billion (approx. ₹19.1 trillion) in 2022.[3]

On Capterra, you’ll find 2,001 HR software products, making it one of the largest software categories we cover. Users have also submitted 16,154 HR software reviews in the past year alone[4] to help others identify the best HR software for their needs.

What are the best HR systems available in India?

According to our research, Deel is among the most popular Indian HR systems, being best rated in the category with a 4.8 out of 5 rating from over 2,019 verified user reviews from the past 2 years[5]. Deel is designed to simplify global hiring, onboarding, and payroll management. It automates compliance, supports multiple currencies, and offers diverse payment methods, ensuring legal compliance across jurisdictions.

These are Deel’s main features:

● Payroll Management: Offers global compliance, automation, and various payment options, though some users find the interface less intuitive.

● Electronic Signature: Provides secure and efficient remote contract signing.

● Direct Deposit: Facilitates fast, secure international payments despite occasional setup issues.

● Self-Service Portal: Intuitive and user-friendly for managing payments and documents.

● Document Management: Centralised, secure storage for easy contracts and access to compliance documents.

● Payroll Reporting: Customisable reports for tracking payments and deductions.

Deel is recognised for its payment management, support of multiple currencies, and compliance with local regulations, making it ideal for businesses with remote teams. It offers flexible withdrawal methods, an intuitive interface, and seamless integration with other tools backed by responsive customer support.

How much does HR software cost?

Most HR software is priced on a monthly subscription basis that scales based on the amount of functionality and the number of employees you have. Costs for HR software typically range from $360 a month (approx. ₹30,750) for an entry-level system up to $2,200 (approx. ₹1,87,916/-) or more for a premium system.

Entry-level HR software includes core functions such as an employee database, essential HR function management, and reporting and analytics.

A more advanced HR solution that costs more typically includes additional features such as customisable reports, an employee self-service portal, and an activity dashboard.

Sixty-four percent of the HR software buyers Capterra advisors spoke to last year are budgeting $5 to $10 (approx. ₹427 to ₹854) per employee per month.[6]

Tardy advises first-time buyers to be aware that:

● Implementation, integration, and customisation are standard upfront costs.

● Maintenance and support are standard recurring costs.

● Training can be an additional expense.

You have a few options if you’re looking for ways to save money on human resource manager software. Free trials are a great way to get some time with new software before making a purchase decision. Some vendors even offer free HR software outright, though buyers should know that there can still be costs associated with “free” software in maintenance and customisation.

Lastly, HR software vendors may offer a discount if you opt for an annual subscription over a monthly one.

HR software features rated by users

All HR software tools include an employee database, HR management, and reporting and analytics features, and most have a variety of standard features such as applicant tracking, payroll management, and onboarding.

Core HR software features

• Employee database: Securely store and manage a database of employee information. 85% rate this feature as critical.

• HR management: Automate core HR functions such as payroll, benefits administration, and compliance. 84% rate this feature as critical.

• Reporting and analytics: View and track essential HR metrics. 72% rate this feature as critical.

Common HR software features

Our analysis of proprietary review data reveals other standard HR software features users rate as valuable:

• Applicant tracking: Manage job applications and resumes as candidates move through the recruiting process. 81% rate this feature as critical.

• Employee management: Track employee schedules, availability, and performance across projects and tasks. 81% rate this feature as critical.

• Self-service portal: Gateway for employees to access HR software to perform tasks and find information. 79% rate this feature as critical.

• Payroll management: Track and process employee payroll. 77% rate this feature as critical or highly important.

• Onboarding: Automate the process of turning new hires into legal employees. 73% rate this feature as critical or highly important.

• Time and attendance: Track employee work hours and time off balances. 71% rate this feature as critical or highly important.

• 360 feedback: Collect and track employee performance feedback from peers, managers, and direct reports.

• Activity dashboard: View the status of ongoing processes, identify current incidents, and track past activities.

• Compensation management: Track compensation budgets and optimise compensation structures for employees.

• Customisable reports: Alter the layout and content of HR reports.

Top HR software benefits identified by users

1. Improves HR performance and efficiency: Thanks to automation, digitised record-keeping, and employee self-service, users say HR software enables them to do more in less time.

“The capabilities provided by the platform have significantly streamlined our tasks and contributed to enhancing our overall efficiency.”

–Mara D., senior HR manager, nonprofit

2. Facilitates small business growth: Managing a workforce gets complicated quickly as you grow. Users say their HR software has kept up with their development and allowed them to scale their HR processes rapidly.

“With our company growing from 150 to over 800 employees in the past 5 years, [our product] remains an essential partner in our success.”

–Julie G., HR and operations manager, food and beverage

3. Provides secure storage space for employee data: HR software reduces errors and security concerns associated with more manual methods, such as paper files and spreadsheets.

“It gives us a consolidated database of accurate employee information.”

–Jessica D., game programmer, computer software

Common challenges of HR software identified by users

Capterra’s 2025 Tech Trends Survey reveals some common challenges that Indian HR software adopters expect to face in 2025.[7] Training and upskilling new employees is a big concern, with 55% highlighting the need for user-friendly software. Assessing the value and risk of artificial intelligence (AI) is another challenge, cited by 54%, pointing to the need for effective recruitment tools. Integrating HR software with other systems is also on the radar for 52% of users, suggesting that seamless integration is key.

When selecting HR software, focus on identifying the right technology and addressing security concerns, both noted by 50% of adopters. Increasing employee use of HR self-service tools and mitigating cybersecurity threats is crucial, too, with 50% mentioning it as a challenge. Therefore, it is important to prioritise solutions that are flexible and secure.

Vendor performance is also critical. Over a third (44%) of those regretting a purchase felt vendors overpromised. Therefore, when deciding on the best human resources system, consider prioritising vendors that provide adequate customer support; 64% of adopters say it’s essential for decision-making. Reliable support can make all the difference in successful HR software implementation.

What is HR software used for?

Analysis of our extensive HR software reviews highlights the most common use cases:

● Managing a centralised employee database: Businesses use HR software to maintain a secure employee information database, including name, role, salary, contact details, and more.

● Tracking employee attendance and paid time off (PTO): HR software can help businesses track employee hours through manual time logging or integration with time clock hardware.

● Attracting, assessing, and hiring job seekers: Companies use HR software to post job openings, schedule candidate interviews, evaluate resumes, and track promising candidates through their recruiting and hiring workflow.

● Automating payroll: HR software can automatically calculate accurate wages and tax withholdings while depositing funds directly to employee bank accounts instead of doing the math and cutting paychecks manually.

HR software generally falls into the “core HR” or “strategic HR” category.

The core HR category covers all the HR software that supports critical HR functions that every business has to perform. This includes:

● Applicant tracking systems: Post job openings, manage job applications, assess candidate options, and track applicants as they progress through your recruiting process.

● Onboarding software: Automate and manage the transition of new hires into employees.

● Payroll software: Run payroll, track compensation costs, and generate important payroll and tax reports.

● Time tracking software: Track employee attendance, schedules, and billable hours for contractors.

● Benefits administration software: Enrol employees in offered benefits, track their usage, and generate reports.

The strategic HR category covers HR software that helps businesses optimise their workforce or improve employee productivity and engagement. This includes:

● Performance management software: Set individual employee goals, gather 360 feedback, and conduct performance reviews.

● Learning management systems: Create, manage, and administer employee training and skills development modules.

● Employee engagement software: Survey employees and diagnose common issues driving job dissatisfaction.

● Compensation management software: Optimise compensation budgets and enable pay-for-performance.

● Succession planning software: Identify high performers and develop a leadership bench for the future.

● Workforce management software: Plan, track, and manage the allocation and requirements of labour resources.

● HR analytics software: Aggregate employee data and visualise trends over time.

Depending on your needs, you may want to purchase a standalone HR system that performs a single function or a comprehensive talent management suite that performs multiple functions.

Who uses HR software?

Companies from all types of industries leverage HR software to have more efficient HR processes, or because they lack some sort of crucial HR functionality with their current methods.

HR personnel are the primary users of HR software, but are not the only ones. Managers use HR software to administer performance reviews, approve time off, and onboard new employees. Employees also use HR software to update their contact details, view pay stubs, enrol in benefits, or perform other HR-related tasks.

Notes from our advisor calls within the past year reveal that HR software buyers commonly come from small businesses with one to 24 employees and $5 million (approx. ₹42.7 crore) or less in annual revenue. One of the most common roles that contacts us about HR software isn’t even dedicated to HR, but rather small-business owners who lack a dedicated HR department.

Common HR software integrations

We analysed our extensive review database and determined the three categories that most often integrate with HR software: accounting software, document management software, and CRM software.

Buyers need an effective integration between HR and accounting software to run payroll. Document management software integration helps manage employee handbook pages and job descriptions, while CRM software integration can feed accurate sales data to calculate commission pay.

Based on our conversations with HR software buyers in the past year, your integration requirements will depend on the business size. While small businesses with one to 100 employees slightly favoured standalone HR products (53%), larger firms with 101 or more employees preferred integrated suites (66%). This is a typical progression as companies grow: They start with a handful of standalone systems for core HR functions, such as payroll or employee scheduling, then work up to an integrated HR suite once their HR department has matured.

Each approach has pros and cons. Piecing your HR software stack with a bunch of standalone systems will allow you to adopt a top-tier system for every HR function, but integrating them could cause concerns. Having an all-in-one HR software suite avoids integration issues since all the functionality is housed in one platform. Still, you may have to compromise on functionality because suites can’t be best-in-class at everything.

Whatever direction you decide to take, it is essential to plan ahead of time what your HR software stack will look like. Without proper planning, you may adopt systems that perform overlapping functions, adding unnecessary cost, training time, and vulnerabilities for security breaches.

Recent trends in HR software

1. Critical Software Features and System Priorities:

Indian organisations prioritise several key features when evaluating "HR software" solutions. Security (67%) emerges as the attribute of mission-critical priorities, underscoring the importance of data protection. This is closely followed by Functionality (57%) and Ease of Use (54%), highlighting the need for comprehensive yet user-friendly systems. Customer Support (53%) is also deemed crucial, indicating the value placed on reliable vendor assistance.

Regarding system priorities, HRIS Systems (55%) are considered the mission-critical priorities to HR operations within Indian companies, reflecting the foundational role of core HR data management. Payroll Software (54%) and time and attendance/scheduling solutions (51%) are also important, focusing on essential administrative and operational functions.[7]

2. Increasing HR Software Budget:

A positive outlook for the HR technology market in India is evident, with 51% of companies predicting an increase in their workforce during this year. This anticipated growth is directly linked to investment in HR technology, as 81% of decision-makers report planning a larger HR software budget for 2025 compared to 2024. Interestingly, the primary driver for this increased spending is not solely the acquisition of additional user licenses. While 22% intend to expand their budget for increased access, a larger proportion (46%) are allocating more funds towards upgrading their existing HR software products, suggesting a focus on enhancing capabilities and modernising their current technology stack. [7]

3. Adoption and Use of Artificial Intelligence (AI):

The integration of Artificial Intelligence is a significant and evolving aspect of the HR software landscape in India. While 54% of companies anticipate challenges in assessing the value and risk of AI, an effective majority (65%) acknowledge that this technology will significantly influence their "HR software" purchase decisions. Nearly three-quarters (72%) of companies use HR software with embedded AI features, indicating an effective early adoption rate. Conversely, roughly one-fifth (17%) report using "HR software" that does not incorporate AI capabilities, while 8% have access to AI features within their existing software but are not currently leveraging them. This highlights both the rapid integration of AI and the remaining opportunities for its broader and more effective utilisation within Indian HR operations.[7]

Explore Top HR Platforms in India

• Top HR Software in India

• Best Payroll Software in India

Sources

1. Jenn Tardy, LinkedIn

2. Capterra software pricing data: The pricing analysis includes only products with publicly available pricing information and qualified software products within the category as of the production date. Currency conversions are based on the rate on the day of publication and may differ from current currency rates. Read the complete methodology here.

3. Market Share Analysis: Human Capital Management Software, Worldwide, 2022, Gartner

4. Capterra reviews data: Capterra reviews are collected from verified users for individual software products. For this report, we analysed reviews from the past year as of the production date. Several products refer to our complete catalogue. Read the complete methodology.

5. Capterra reviews data: Capterra reviews are collected from verified users for individual software products. For this report, we analysed reviews from the past year as of the production date. Read the complete methodology.

6. Capterra advisor call notes: Findings are based on data from telephonic conversations that Capterra’s advisor team had with small-to-midsize businesses seeking HR tools. For this report, we analysed phone interactions from the past year as of the production date. Read the complete methodology.

7. and [a]. Capterra’s 2025 HR Software Trends Survey was conducted in April 2025. The goal of the study was to understand the HR software that companies are buying, their benefits and challenges, and the impact of AI on HR. Respondents were screened for employment at companies with more than one employee, working in management-level roles or above. Respondents were also confirmed to be at least partially responsible for HR software purchase decisions within their organisation.

8. Capterra's 2023 HR App Sprawl Survey: The 2023 HR App Sprawl Survey was conducted in March 2023 to learn about HR employees' experiences with software application overlap and redundancies in small—and medium-sized businesses.

Researched by content analyst Andrew Blair and edited by Lindsay Page

Last updated on 3/7/2025

Redefining HR in the age of AI

HR in India is undergoing a major transformation. In a rapidly changing business environment, finding and retaining top talent has become more complex than ever. Rising costs, widening skills gaps, and the growing influence of artificial intelligence (AI) are pushing HR leaders to rethink how they manage people and adopt technology.

On this front, we have good news. Capterra’s 2025 HR Software Trends survey of over 3,200 HR professionals from 11 different countries, including 294 Indian respondents, reveals how organisations are leveraging technology to meet these challenges head-on.

The data highlights four key trends:

• The urgent need for training and upskilling
• Growing concerns around AI risk
• The role of tech in boosting employee engagement
• Improving recruitment outcomes with AI

With expert perspectives from HR tech analyst Brian Westfall and Gartner research, this report explores what’s working in India’s HR software space—and what still needs attention.

The bottom line: Adopting new HR tech isn’t enough. Success depends on building AI skills, protecting data, and keeping people at the center. This report shows how HR leaders can act now to stay ahead.

Key Insight 1: Upskilling is Now a Strategic Imperative for Indian HR

The challenge

Upskilling is critical in an increasingly interconnected work environment, and 49% of HR leaders say they expect to face this challenge in the next 12 months. Moreover, Indian organisations will also have to deal with complex software integration and enhance employees' AI skills.

According to Gartner’s report “Quick Pulse: Leader Sentiment on Skills Gaps,” [2] organisations are increasingly concerned about emerging skills gaps and their potential impact on performance and growth goals. 78% of HR leaders are worried about skills gaps at their organisations, and 56% are most concerned with deficiencies in digital skills. So, part of the challenge is also to identify where these gaps are.

What HR leaders in India tell us

• 49% cite training and upskilling current employees as the main operational challenge in the next 12 months.
• 55% indicate training new users on HR software as one of the main software-related challenges in the next 12 months.
• 83% expect that their training/upskilling costs will increase this year compared to last year.
• 53% highlight insufficient AI skills on staff as a challenge when adopting AI features.

Why it matters

Effective integration and skilled staff are crucial as companies juggle multiple systems, averaging four HR tools each. With AI boosting productivity, out-of-the-box software integration, and HR and AI expertise are essential for competitiveness.

Nearly three-quarters (72%) of Indian HR leaders indicated that their organisation already uses AI features in their HR software compared to the global average of 55%. Notably, Indian organisations' expectations of AI contribution to HR software have also increased the most in comparison to other surveyed countries, indicating a growing need for AI-specific skills.

In “Agentic and AI Kick-Starter for CHROs,” a Gartner report, HR leaders estimate that generative AI (GenAI) will impact 37% of the workforce and the way people work in the next two to five years. [3]

Crucially, nearly half (49%) of Indian HR leaders consider training resources critical when researching software even when the majority foresee an increase in costs in this field and are aware that they have to upskill their employees.

This mirrors a broader national challenge. The Digital India Initiative highlights the urgency of improving digital literacy, which is now reflected in HR where user training is essential to unlocking the full value of new technologies.

Additionally, national initiatives such as the Skill India Mission and the Pradhan Mantri Kaushal Vikas Yojana (PMKVY) highlight the urgent need to reskill the workforce in response to automation and AI adoption. Launched in 2015, Skill India aims to train over 400 million people in different skills by 2025, while PMKVY provides industry-relevant skill training to youth with a focus on employability and entrepreneurship. These programmes are particularly crucial as India navigates the twin challenges of rapid automation and the integration of AI across sectors.

For Indian HR leaders, aligning corporate upskilling strategies with these government-led frameworks not only helps bridge the digital skill divide but also ensures access to subsidies, standardized curricula, and certification pathways.

The opportunity

Organisations can address skills gaps and enhance productivity by focusing on upskilling initiatives and making sure they have effective software integrations, leveraging AI to support these efforts. In the current volatile and uncertain context, upskilling employees can be more productive and faster for companies than looking and hiring for specific roles.

Recommendations

• Ensure current or upgraded software integrates with the company's HR tech stack.
• Leverage talent management/analytics to ensure smooth software integration and optimise AI capabilities.
• Develop comprehensive training programs: collaborate with leaders and software users to create ongoing upskilling initiatives.
• Invest in workforce training technology, focusing on integrations and AI features, and upgrade the software if needed.
• Regularly monitor the effectiveness of integrations and employee performance/skills.

Key Insight 2: AI Success in HR Depends on Risk-Ready Implementation

The challenge

Over half of HR leaders in India cite effective software implementation (56%) and the assessment of AI value and risk (54%) among the top HR software concerns. Aside from having skilled staff, the main concerns regarding AI are obtaining quality data, understanding AI, and addressing privacy issues.

Organisations must understand the security risks associated with AI, as it will handle information provided from multiple sources (e.g., employees, clients, other software). Skilled employees and the right technology and processes will ensure data integrity. Brian Westfall [1], HR technology expert adds:

What HR leaders in India tell us

• 56% say effective HR software implementation is a challenge.
• 54% are concerned with assessing AI's value and risks.
• 67% consider security a critical feature when researching HR software to acquire and implement, while 58% report that security concerns triggered HR purchases last year.
• 50% of AI users say reducing security risks is a benefit of adopting HR software with AI features.

Why it matters

AI features must rely on high-quality data and compliance, making data protection and an understanding of AI decision-making crucial for minimising risks. Successful HR software implementation prevents disruptions and secures data. Efficient integrations protect privacy by reducing vulnerabilities. AI literacy is key to understanding how AI works.

Jonah Shepp, Senior Principal, Research, at Gartner, warns that AI, especially generative AI, poses privacy, intellectual property, and trust risks. HR leaders should address these, as employee behavior is key to preventing data leaks, which could have serious legal and reputational impacts. [5]

In India, concerns around AI risk are closely tied to national priorities. NITI Aayog’s National Strategy for AI, launched in 2018, outlines a roadmap for leveraging AI for inclusive growth across key sectors such as healthcare, agriculture, education, smart cities, and smart mobility. The strategy promotes the concept of “AI for All,” emphasizing not only innovation and economic growth but also ethical considerations, transparency, and accountability. It advocates for responsible and inclusive adoption, urging HR leaders to balance innovation with safeguards around jobs, privacy, and ethics.

The opportunity

Implementing software properly, maintaining data quality, and understanding how AI works all help to mitigate risks of AI. HR software with AI features helps reduce security risks, but effective data privacy and management are also crucial for protecting sensitive information and ensuring compliance.

Eser Rizaoglu and Stephanie Clement, both Senior Director Analysts, state in Gartner’s “Agentic and AI Kick-Starter for CHROs” report [3] that cultivating AI literacy—the knowledge and skills to effectively work with AI—is essential for successfully scaling AI within an organisation. Without it, organisations are unlikely to achieve value creation with AI.

Recommendations

• Ensure staff effectively use HR software integrations and understand AI functionalities; implement training programs if necessary.
• Conduct comprehensive data audits to verify data quality, correct usage, and alignment with business expectations.
• Revise data policies to ensure high-quality input and compliance with privacy rules, crucial for both general and AI-enhanced systems.
• Upgrade security features in HR software to safeguard employee data and manage AI-related risks; consider changing the product if necessary.
• Establish clear usage guidelines and regularly assess software functionality and ease of use to improve productivity and reduce user errors.

Key Insight 3: AI-Enabled HR Tools Drive Engagement and Retention

The challenge

Boosting employee engagement and retention is a top HR priority for HR leaders in India. Identifying the employee experience areas to improve is key, as it drives engagement and, in turn, increases retention.

Using and efficiently integrating tools like compensation software, employee engagement, and benefits administration is crucial for creating a motivated and committed workforce.

What HR leaders in India tell us

• 48% identify improving employee engagement, and 34% cite retaining employees as HR challenges for this year.
• 57% of AI features users in HR software report that they help increase employee satisfaction or engagement, compared to 49% of non-users of AI features.
• 55% of AI features users in HR software report that they help increase employee retention, compared to only 38% of non-users of AI features.

Why it matters

Retaining and engaging skilled employees is key as they are valuable assets who not only perform well but can also train others and drive organisational success. Losing them would mean incurring additional recruitment and training costs and efforts. It is essential to focus on strategies that keep key employees motivated and committed by enhancing their overall experience within the organisation.

The opportunity

By leveraging technology, organisations can significantly enhance employee engagement and retention. Adopting HR software has led to higher satisfaction and retention rates in India, while AI features enable the software to provide better insights and, ultimately, enhance employee experience.

Recommendations:

• Brian Westfall recommends regularly conducting surveys to assess engagement levels, pinpoint areas for improvement, and continuously monitor the employee experience (benefits, learning, and growth opportunities). This can help develop plans to enhance employee engagement.
• According to Gartner’s “2025 HR Technology Employee Experience Bullseye” report [4], to improve employee experience, HR leaders should:
  • Identify which HR tasks employees prefer to handle in person versus through self-service platforms to better meet their needs and enhance their experience.
  • Invest in internal career sites and talent marketplaces to support career growth and retention.
  • Focus on user-friendly HR tech to conveniently gather employees' sentiment.
  • Promote well-being tool adoption by tailoring offerings to generational preferences, with a focus on mental well-being tools for millennial and Gen Z employees.
• To support employee retention, HR leaders can leverage the following strategies:
  • Use performance management software to analyse employee performance, recognise and reward them accordingly with compensation management tools.
  • Use benefits administration software to offer personalised advantages that meet employee needs and maintain work-life balance.
  • Leverage talent management software to provide growth opportunities, encourage skill development, and foster career advancement, keeping top talent committed. Employees are more likely to stay engaged with the organisation if the management supports their career paths and helps them develop their skills.

Key Insight 4: AI Powers Scalable, Efficient Hiring in India

The challenge

Finding the right employees in complex times requires innovative approaches. With recruiting costs rising and a demand for skilled professionals, organisations must adapt their strategies using technology enhanced with AI, which aids in talent analytics, volume of applications, candidate experience, and better recruitment outcomes.

Brian Westfall, notes that as the job market shifts, there will be a surge in applicants for each job opening, adding complexity to the screening and hiring process. He highlights that recruiting involves more than just identifying top candidates; it's about engaging with job seekers to prevent pipeline dropouts and ensuring the best candidate experience possible throughout the process.

What HR leaders in India tell us

• 46% identify hiring skilled professionals as one of the top HR challenges this year.
• 90% expect to increase their workforce in the next 12 months.
• 76% foresee recruiting costs increasing compared to last year.
• 39% think that HR analytics is the process that benefits most from AI.

Why it matters

Efficiency is critical when you have less budget and fewer resources, and that's where software can help. Most notably, nine in ten Indian HR leaders anticipate that their organisation’s workforce will grow in the next 12 months, but 49% consider recruiting software critical, despite the process being one of the top challenges for organisations.

However, it is not only about having the technology. HR tools with AI features can help organisations recruit more efficiently and enhance the recruiter-candidate relationship, but soft skills are also needed to engage, connect, and provide a personalised experience to candidates.

The opportunity

AI-driven recruiting improves hires by automating routine tasks and freeing recruiters' time to build quality candidate relationships. It optimises the identification of effective job posting sources and the selection of compatible candidates.

Recommendations:

• Upgrade recruiting software/ATS with AI features to refine and speed up the early stages of applicant screening.
• Implement AI features in performance management to enhance decision-making, personalise employee development, and drive continuous improvement.
• Focus on candidate experience by continuously training your recruiters in soft skills.
• When implementing AI in recruitment, consider:
  • Use AI to support the process, not replace it: candidates still value human interaction and decision-making.
  • Be transparent about how AI is used in the hiring process.
  • Prioritise candidate experience by offering the option to connect with a human recruiter.

Adapting HR to India’s Digital and AI-Driven Future

The future of HR in India will be shaped by how effectively organisations respond to rapid technological change and evolving workforce expectations. As AI adoption accelerates and digital tools become more embedded in HR operations, success will depend on how well leaders prioritise upskilling, ensure data integrity, and align technology with human-centric values. Those who act on these trends—grounded in India’s unique challenges and opportunities—will be best positioned to attract, develop, and retain top talent in an increasingly complex and competitive environment.

Note: The applications mentioned in this article are examples to show a feature in context and are not intended as endorsements or recommendations.

Sources

1. Brian Westfall, LinkedIn
2. Quick Pulse: Leader Sentiment on Skills Gaps, by Trisha Rai, February 2025, Gartner
3. Agentic and AI Kick-Starter for CHROs, by Eser Rizaoglu and Stephanie Clement, June 2025, Gartner
4. HR Technology Employee Experience Bullseye Report, 2025, by Nini Longoria, April 2025, Gartner
5. HR Leaders Must Understand the Opportunities and Risks of Adopting AI and GenAI Technologies: Act Now to Prepare for the Future of Work, by Jonah Shepp, December 2024, Gartner

*Methodology

Capterra's 2025 HR Software Trends Survey was conducted in April 2025 among 3,256 respondents in Australia (n=278), Brazil (n=300), Canada (n=289), France (n=300), Germany (n=300), India (n=294), Italy (n=300), Mexico (n=300), Spain (n=300), the U.K. (n=296), and the U.S. (n=300). The goal of the study was to understand the HR software that companies are buying, their benefits and challenges, and the impact of AI on HR. Respondents were screened for employment at companies with more than one employee, working in management-level roles or above. Respondents were also confirmed to be at least partially responsible for HR software purchase decisions within their organisation.